Croyland Reviews 

1,109
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, making the car buying process pleasant and stress-free. Many people highlight the seamless and efficient service, noting that vehicles were often exactly as described and prepared to a high standard, alongside a no-pressure sales approach and excellent communication. However, some customers noted post-purchase vehicle issues, including underinflated tires or mechanical failures like oil leaks and timing chain problems. These individuals expressed dissatisfaction with the customer care received when attempting to resolve such concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their car... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,109)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I brought my first car from croyland…

I brought my first car from croyland car megastore and i am so happy with it. Ben was excellent with information about the car and allowed us to take it for a test drive which was very helpful. I would highly recommend this company and ben for their great service.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time leave us a review.

Rated 5 out of 5 stars

Genuine pleasure

Indi was so easy to deal with, absolutely painless and will be using Croyland again, genuinely couldn't be happier.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I am lucky to have an 85 year old mum…

I am lucky to have an 85 year old mum who is sharp as a tack and enjoys good health. When she needed an upgrade in her car she chose Croyland Car Megastore in Rushden. You guys did good! Mum came away excited and confident in her purchase, you answered all her questions and made the whole experience enjoyable. A big THANK YOU. Highly recommend these guys for service and price.

30 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave a review of your mum's car buying experience. We are pleased to read that she was happy with her purchase.

Rated 5 out of 5 stars

I highly recommend Croyland Car…

I highly recommend Croyland Car Megastore. Ben was brilliant & very knowledgeable answering all my questions & made the whole experience in buying a car quick & stress free.

25 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for recommending us following your experience buying a car with Ben. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service

Kept well informed about every step of the car, car was delivered to made as promised. Very good service

12 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your recent purchase.

Rated 5 out of 5 stars

Absolutely amazing service from Ben…

Absolutely amazing service from Ben from the 1st call where he advised me about the car to meeting at the show room to view the car and then the handover today perfect customer service.
I advised Ben on the Tuesday I was driving to Cornwall for the weekend he managed to get my car through pdi and vallet in a day total credit to the company.

2nd car we have purchased from croyland at Rushden and had fantastic service on both occasions.

Thank you I highly recommend Ben and the team if you are looking for a great service.

Caroline Goodman

21 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your most recent car purchase. It's great to read that Ben was able to help you and that you had such a positive experience. We hope to see you again.

Rated 5 out of 5 stars

Very helpful in choosing a car

Very helpful in choosing a car, detailed in the description and meets the requirements of customers. Definitely would recommend to others.

10 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review. Thank you for your recommendation

Rated 1 out of 5 stars

Failed to honour their own valuation.

Visited today to test drive a BMW.
I obtained a price for my current car on the Croyland website last night and had another from webuyanycar.
Both around £13600.
Test drive was good, sales consultant was very friendly and helpful.
Had a quick look around my very low mileage 2019 Civic , no notable damage and just needs a good clean.
Ready to do the deal and suddenly get told they will only pay me just over £11,000 for my car.
I was told this is a known problem with their website valuation system and it has been mentioned to the powers that be.
Frankly this is a disgusting way to treat customers and a disgrace to tempt potential buyers into visiting the dealership by giving them false valuations.

If your website valuation system can't produce accurate figures then get it turned off!
So thanks for wasting my time and the sales consultants.
I won't be visiting again and unfortunately for you unhappy potential customers are very keen to tell others about their experience.

If I was the manager I would have taken the hit, honoured the valuation, made a sale, kept an existing customer very happy and sat back and enjoyed the great feedback I would have left online, on my forum and with friends and family.

20 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to share your feedback following your visit to our showroom today. We are very sorry to hear about your experience, and we completely agree that this is not the standard of service our customers should receive.

We should have been able to offer you a valuation in line with the figures shown on our website, subject to viewing the vehicle, and we will ensure this is addressed. Our online valuations are generated using live data in partnership with AutoTrader, and we are not aware of any issues affecting the accuracy of these figures.

I will make sure our Sales Manager contacts you tomorrow to discuss this further and resolve the matter for you. Once again, please accept our sincere apologies.

Rated 5 out of 5 stars

Indi was very helpful

Indi was very helpful throughout the whole experience with me getting my new car if I had to recommend someone it would be him, any questions I had he went above and beyond to get them answered for me and keept me up to date with all the process of the car :)
Would highly recommend using him as a sales assistant again

19 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation. it's very much appreciated.

Rated 5 out of 5 stars

Mazda3

Came to check out a mazda3 which Indy helped guide me through the whole process and explained all the benefits of going through Croyland Megastore. Been a good and easy journey all the way

19 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We hope to see you again in the future.

Rated 5 out of 5 stars

I found Croyland very easy to deal with…

I found Croyland very easy to deal with and Ben especially made the whole process of selling and buying seamless.
Top quality service and all finished in just 4 days. Recommend 100%.

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your buying experience with us and Ben. We appreciate the recommendation too.

Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless, from finding the car i wanted to test drive and part exchanging. Would recommend to all

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great buying experience with us and that you would recommend us to others.

Rated 5 out of 5 stars

Inderpreet Dhassi

Inderpreet Dhassi, was excellent, very friendly and knowledgeable about the car I purchased
I cannot thank him enough
Emma Todd

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

It's lovely to hear that Inderpreet could help you with your recent car purchase. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

After looking around for many weeks at…

After looking around for many weeks at different cars for my mum, we ended up at Croyland Motor Store in Rushden near Wellingborough.
Ben Pugh, wonderful guy, helped us with every aspect of buying a new car.
My mum is in her 80’s, so this has been quite a big thing buying a new car at her age… Ben was the most helpful, patient and supportive man we could have asked for, he gave her all the time in the world, sorted out everything on the car that he said he would, did all the online paperwork for her….
I would certainly recommend Croyland Motors and of course Ben, he was great 👍 Thankyou

16 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for you recent review. It's really appreciated.

Rated 5 out of 5 stars

Great experience

Ben was absolutely brilliant, no pressure sales and very helpful, car was perfect came with a fresh mot, interim service and fresh tyres. Handover was very quick and easy, would definitely recommend great experience from start to finish👍

5 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your recent purchase with us and we hope to welcome you back in the future.

Rated 5 out of 5 stars

THANK YOU Ben......

THANK YOU Ben......
Ben was very helpful and patient throughout the whole process.He explained everything clearly and made sure we were comfortable with each step.

3 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your kind review.

Rated 5 out of 5 stars

I can’t thank Ben enough!

I can’t thank Ben enough, he was amazing from start to finish. He helped me pick my first car and I’m so grateful for all his help and how easy he made the whole process for me. Croyland Car Megastore is a brilliant place to get a car from whatever you’re in need off. Thank you again!

3 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your recent purchase with us with Ben. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was very helpful and made the hole…

Ben was very helpful and made the hole process very simple, would definitely recommend Ben from Croyland cars if you’re thinking of buying or selling your Vehicle 🙂👍

30 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving a review, we appreciate you taking the time to share your buying experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look