I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more
Company replied
This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more
There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more
Company replied
Company details
- #8 of 38 best companies in Recruitment
- #16 of 38 best companies in Cruise agency
- #6 of 23 best companies in Recruiter
- #16 of 41 best companies in Training school
Written by the company
Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals. Have a look through our website to learn how we plan to do this, and how we can support you to grow. Trust us with your journey onboard. Thank you!
Contact info
PO Box 20, CB4 0FF, Cambridge, United Kingdom
- adrian@cruiseretailacademy.com
- cruiseretailacademy.com
4.9
Excellent
484 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Cruise Retail Diploma
Just completed The Cruise Retail Diploma and enjoyed the learning experience.The material is structered in a way that is easy to comprehend.Am looking forward to enrolling in more courses so I can be fully equiped for the journey ahead.Thank you Cruise Retail Academy.
11 March 2026
Unprompted review
Well cruise academy contains valuable …
Well cruise academy contains valuable information for both on-board and those who are dreaming to work on cruiseship ,the more I dive down doing courses im learning a lot n special thanks to our CEO Addrian and his team.
9 March 2026
Unprompted review
The material was clear
The material was clear, easy to follow, and gave a good overview of how retail works on cruise ships. It helped me better understand the role and what to expect in this industry. I would recommend it to anyone interested in cruise retail.
9 March 2026
Unprompted review
Maui Jim has such a great selection of…
Maui Jim has such a great selection of colors and styles.
As well their customer service is exceptional.
10/10 recommend!
4 March 2026
Unprompted review
To learn so much about invicta the…
To learn so much about invicta the establishment of 1837 and the impressive amount of models manufactured 4-5000, is mind blowing I'm so impressed with the crystal ,specially flame fusion that scratch resistant wow...
Cruise retail academy you are seriously doing a great job keep up well done and thank you for teaching us helping guest is not just about processing transactions but actively connecting with guests and help guest feel confident in every purchase and so much more....
23 February 2026
Unprompted review
Very informative course
Very informative course, guiding you through the steps how to build your best CV.
25 February 2026
Unprompted review
The Cruise Retail Academy's course was insightful
The Cruise Retail Academy's course was enjoyable. Although I have experience in the field, I have learned a few new and unfamiliar things. demonstrating that learning never ends. I appreciate the Cruise Retail Academy sharing these courses.
23 February 2026
Unprompted review
Reply from Cruise Retail Academy
Great to hear you have learnt something new Carmen!
It is a great refresher on everything I…
It is a great refresher on everything I have learnt about the Luxury Cruise Retail experience.
20 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for your kind feedback Dean!
The explanation of the differences…
The explanation of the differences among individual shoppers was very well presented, which helped me gain a clearer and deeper understanding of the topic. Thank you for your effort in further educating us about the retail industry.
19 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for taking the time to feedback Lanie, glad you found it useful!
This is a fast track cruise lessons…
This is a fast track cruise lessons ,which helps a lot without spending much energy keep it up team A .I have totally changed ,they I speak.
18 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for your feedback Moses, glad you found it insightful!
It is comprehensive and all you need before stepping on board as a retail associate.
it is interactive, educational and resourceful. Targeted to equip candidates with suitable knowledge and be fully informed about the roles onboard.
However after my course my diploma Came without a name so I don't know how to prove I studied.
18 February 2026
Unprompted review
Reply from Cruise Retail Academy
Hi David, hopefully you received your updated certificates now. Thanks for taking the time to feedback
Boosted My Communication and Sales Skills
The communication course at was excellent! It boosted my confidence, improved my guest engagement skills, and gave me practical tools for luxury sales and hosting events onboard. Highly recommend!
17 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for the feedback Lynda - much appreciated!
This gave me a proper insight
This gave me a proper insight, loved it 😊
15 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks Ole for the feedback! I am sure it will help you succeed!
amazing experience
to be honest, the program was really insightful and full of great information. i ve learnt many new things about cruise ships, life onbroad , retail , guest services..i'm so lucky to find this program
13 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for the feedback Rachid!
The Best Flat Form To Gain Cruise Knowledge
It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lot through out the process. wishing all the best for Cruise Retail Academy . Really recommend this application.
14 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks Pramod for the feedback!
The three A Rules of Engagement when dealing with customers.
Understanding The key different types of customer personalities;
The guideline gives a rich and detailed personalities,how to understand them key approaches you can use to close a sale and agree with customers.
I love the way the courses are arranged and how they're well researched.
13 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for the feedback, we really appreciate your insight!
I found incredible value in this course…
I found incredible value in this course as I prepared to apply for a job in the retail sector. It offered a comprehensive look into the industry, opening doors for both professional development and career progression. The content is current and offers insights for enhancements and inspiration for additional learning opportunities. Completing this initial phase has left me feeling both fulfilled and excited to continue expanding my skills.
12 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for your feedback here Brent
As with all CRA's courses
As with all CRA's courses , theres never a dull moment in the learning experience. I found this course interesting,enlightening and a DEFINITE MUST for any newbie who wants to work onboard . Thank you Adrian for yet another brilliant course offering .
5 February 2026
Unprompted review
Reply from Cruise Retail Academy
Thanks for the kind feedback Naarsim!
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