Cruise Retail Academy Reviews 

485
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, knowledge, and engaging approach. Customers found the training modules clear, practical, and well-organized, with many appreciating the real-life examples and engaging content that made learning easy and boosted their confidence. The courses are described as comprehensive, informative, and tailored to prepare individuals for specific career opportunities, offering valuable insights and skill development. However, some people mentioned issues with their diploma, noting that it arrived without a name, making it difficult to prove their completion of the course. A few other people also felt that while the content was informative, they would prefer less reading and more videos in the course materials.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing it as structured,... See more

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the support and guidance... See more

Product

People report positive experiences with the product, finding the content exceptional, well-articulated, and... See more

Service

Customers had positive experiences with service, often describing it as an amazing recruitment agency that... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. #7 of 38 best companies in Recruitment
  2. #16 of 38 best companies in Cruise agency
  3. #5 of 23 best companies in Recruiter
  4. #16 of 42 best companies in Training school

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(485)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

As with all CRA's courses

As with all CRA's courses , theres never a dull moment in the learning experience. I found this course interesting,enlightening and a DEFINITE MUST for any newbie who wants to work onboard . Thank you Adrian for yet another brilliant course offering .

5 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the kind feedback Naarsim!

Rated 5 out of 5 stars

The value of introductions

Looking to apply for a position on board this course gave me an overview of the retail world, as well as opportunities for professional growth and career advancement. The information is up-to-date and provides ideas for improvement as well as suggestions for new courses that enhance knowledge. I feel satisfied and very happy to have completed this first step, so I will continue the learning process.

3 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Diana for your feedback!

Rated 5 out of 5 stars

As I'm searching for job for being a shoppie

As I'm searching for job for being a sales associate on cruise ship. CRA training is a game changer. Now I know what is expected of me, and is going to happen. SO it will be easy for me to pass interview and go a new adventure. It's going to be my first contract.

1 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Tsiory, we are glad to be of assistance!

Rated 5 out of 5 stars

From the bottom of my heart I would…

From the bottom of my heart I would like to give thanks and appreciation to ROB and ADRIAN PITTAWAY for their mentorship, I'm highly honoured to embark on a ship on the 5th of Feb 2026 from South Africa as a proud Cruise Retail Academy graduate all thanks to the entire team..
This would not have been possible without the help and guidance from Rob and Adrian and everyone else working from behind the scenes of the Cruise Retail Academy...
To everyone else still waiting for their joining dates , TRUST ME when I say it's really worth the wait , your email is on the way and you'll jubilate soon ...
THANK YOU SO MUCH CRUISE RETAIL ACADEMY.🫂🙏🏾

31 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Best of success!

Rated 5 out of 5 stars

Simplified learning making it…

Simplified learning making it interesting and the podcast helps in breaking down what you just read

29 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Nelson for your feedback here!

Rated 5 out of 5 stars

What made this experience amazing is…

What made this experience amazing is that I didn’t have to feel like I’m doing anything alone. Thanks to Rob, Adrian along with Yalivette, they helped me every step of the way, and for that I am forever grateful and thankful. 🙏

24 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Sasha-Lee - best of success!

Rated 5 out of 5 stars

E learning

The e learning is making preparations easy before embarking
Prompt emails notifying me of my progress
Availability of websites to make refferences to

22 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Henry!

Rated 5 out of 5 stars

The best ever

The best ever, very grateful and thankful.

16 January 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Rebeka!

Rated 5 out of 5 stars

Very exciting opportunities and highly…

Very exciting opportunities and highly engaging staff, they knew my profile and had some great ideas on ways it could apply to positions

14 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Nicolas!

Rated 5 out of 5 stars

I had an incredible time with the…

I had an incredible time with the courses, each offering deep insights, and the research is presented exceptionally well.

5 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Crystal!

Rated 5 out of 5 stars

Great support

All the support I received from the CRA team before my scheduled training day was exceptional. The communication was clear, helpful, and made me feel confident and well-prepared for the task ahead.

8 December 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Douglas!

Rated 5 out of 5 stars

Insight into Swiss watchmaking and Cruise retail

The course offers a clear, well-structured insight into Swiss watchmaking, brand heritage, movements, materials, and the level of service expected in premium environments. It combines technical knowledge with practical retail understanding, making it especially valuable for those aiming to work in luxury, travel retail, or cruise ships.

I highly recommend this course for anyone serious about developing a career in luxury watch sales.

16 December 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback!

Rated 5 out of 5 stars

The best company!

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted with the most important decision of my life, and they have surprised me very positively.

10 November 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Rejane for your feedback - much appreciated. Wishing you a great contract on Prima!!

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