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CT Skills Reviews 

286
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being supportive, encouraging, and understanding, often highlighting their tutors' helpfulness and positive attitudes. Many people appreciate the quick response times and the clear, constructive presentation of coursework, which makes the learning process enjoyable and effective. Reviewers frequently mention feeling well-supported throughout their courses, with personalized guidance that helps them achieve their goals and build confidence. However, some customers experienced inconsistencies, such as an initial assessor not being consistent or a period with no work provided. A few other people also felt that the assigned tutor did not answer emails, or that they were failed by mistake, which was only rectified after a different representative intervened.

What people talk about most

Staff

People report positive experiences with staff, highlighting their tutors and assessors as supportive,... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the courses straightforward,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am rating my course level 3 counselling skills with 5 stars, this is largely due to my lovely tutor Janet! Janet was always so supportive, encouraging and understanding of any issues that I had. Whe... See more

Company replied

Rated 5 out of 5 stars

An excellent course giving a detailed insight into children and young people’s mental health. I throughly enjoyed the course and once I started I couldn’t wait to start the next unit. My tutor marked... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend the CT Skills Business start-up course. I have just finished the course and learnt so much, and feel confident now about beginning my start-up after learning how to write a bus... See more

Company replied

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied


Company details

  1. #38 of 98 best companies in Career and Education Provider
  2. #3 of 7 best companies in Apprenticeship Centre
  3. #13 of 38 best companies in Recruitment

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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4.8

All reviews

(286)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

I have been working with Liz A and Jayne C for the last 15 months. They have both been amazing. They respond fast to any queries or help that you may need. The support I have received has been brilliant, they will pick you up when you are feeling low. I cannot fault CT skills for helping me throughout my apprenticeship.

25 February 2025
Unprompted review
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Reply from CT Skills

Hi Rebecca,

That's so great hear! We will share this with Liz and Jayne.

Best of luck in your career.

Rated 5 out of 5 stars

……..

Rachel H from ct skills has been amazing!! Always went above and beyond to ensure I understood everything. Honestly wouldn’t have been able to do it without her !!

20 February 2025
Unprompted review
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Reply from CT Skills

Hi Depri,

Thank you for leaving such great feedback! We'll pass this onto Rachel.

Best of luck in your career.

Rated 5 out of 5 stars

I have nearly completed my level 3… teaching assistant

I have nearly completed my level 3 teacher assistant course. Just my discussion to go. I have loved this course i have learnt so much from it. My confidence has grown so much over the last 2 years. I have also had to do my Maths and English Level 2 for me to complete the course. The help I received from my tutor Donna Weston was amazing. She helped me all the way. Donna was always an email away if I needed any help and would always get back to me straight away. She was an amazing tutor. Thankyou CTSkills

7 February 2025
Unprompted review
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Reply from CT Skills

Hi Kirsty,

This is wonderful to hear, and exactly what is so great about doing an apprenticeship. Good luck for your discussion!

All the best in your career.

Rated 5 out of 5 stars

Very supportive …

I have completed my level 3 + 5 early years courses with CTSkills and they have been fantastic. My tutor Lucy has always been supportive and accessible, providing constructive feedback on my assessments as well as providing advice for work place challenges! Thank you

4 February 2025
Unprompted review
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Reply from CT Skills

Hi Holly,

Love that you've progressed in your career through apprenticeships! we'll pass this feedback to Lucy, she will be delighted.

All the best in your career.

Rated 4 out of 5 stars

I love working with Esther and Rebecca…

I love working with Esther and Rebecca there - they are brilliant teachers, who are very helpful and very friendly. They are always there if you need some support especially around the exam. They deserve full 5 starts and a recommend them both!
I give only 4/5 stars because some of my headaches with CT skills - postpone meetings, changing tutors often, changing processes.

24 January 2025
Unprompted review
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Reply from CT Skills

Hi Teodora,

Thank you for the feedback, it's good to know and we will pass this to our operations team as well as Esther and Rebecca (who will be delighted!)

All the best in your career.

Rated 5 out of 5 stars

My experience was great

My experience was great, my tutor rachel understood me and helped me through. She was very kind me patient with me.

23 January 2025
Unprompted review
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Reply from CT Skills

Hi Miliie,

That's great news and wonderful feedback to receive.

Best of luck in your career.

Rated 1 out of 5 stars

Being ignored

Ive signed up for the counselling course and havent received an email about the start of the course. I have received a call about a week before 1st assignment was due to ask how is my course. Having 1 week to complete all the units and the assignment with other commitments is unrealistic. Since beginning of December Ive received no response from the tutor nor from CT Skills. I asked to adjust all the assignment dates as it’s unfair to be informed about the course only about a week before the 1st assignment for their own fault. I’d appreciate a response asap before I make a formal complaint to the relevant department.

3 December 2024
Unprompted review
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Reply from CT Skills

Hi Silvia,

My apologies if you haven't had the best experience with our short courses, let's fix that.

If you could please send your contact information to info@ctskills.co.uk I will ensure that a Manager contacts you directly. As we work in separate departments I don't have access to your information but I can ensure the right person contacts you.

Rated 5 out of 5 stars

I have just completed a apprenticeship…

I have just completed a apprenticeship course with CT Skills and I have to say CTSkills made it very easy or me to learn they had all the resources i required to get the work done, and a big shout out to my tutor Jo Green that has assisted me through out the whole apprenticeship she was very knowledgable, professional, and been a very good mentor. Couldnt of done it without her.

20 December 2024
Unprompted review
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Reply from CT Skills

Hi Vish,

Thank you for leaving such great feedback, it's always great to hear!

We'll be sure to pass this onto Jo.

Best of luck in your career.

Rated 5 out of 5 stars

Level 3 Business and administration

I have just completed my Level 3 in Business and administration through CT Skills. I had a rocky start with different assessors in the beginning but Deanne was fantastic! she kept my training on track, which pushed me to achieve distinction. Deanne is such a friendly, helpful and caring lady who goes above and beyond for her students. The course was structured well with lots of resources available, i recommend to anyone starting out or wanting to gain new skills.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

A quality learning provider

CT Skills have been supporting me through my Team Leader/Supervisor Level 3 Apprenticeship. The team have been supportive throughout, from induction to Gateway. My assessor, Antonia, has been very helpful and encouraging. The workshops led by Clair were always useful and a good opportunity to network. I would highly recommend CT Skills as a quality learning provider.

18 December 2024
Unprompted review
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Reply from CT Skills

Hi Sam,

Thank you for the wonderful feedback, it's so great to read about the level of support from start to finish.

We'll be sure to pass this feedback to Antonia and Clair.

Best of luck in your career.

Rated 5 out of 5 stars

Thank you to CT skills for helping me…

Thank you to CT skills for helping me achieve my level 3. I was a little behind and Rachel H helped me get back on track! I've received so much support and commendation, as well as understanding when I am unable to complete something.

17 December 2024
Unprompted review
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Reply from CT Skills

Hi Alivsi,

Thank you for leaving such a great review, it's wonderful to read. We'll be sure to pass this to Rachel, she'll be so pleased.

All the best in your career.

Rated 1 out of 5 stars

Absolutely terrible!!

Absolutely terrible!!! Avoid avoid a void with all cost! Find a different training provider as this one is awful!
Management are rude and inconsiderate.
Assessors always on anual leave but when you don’t complete something you’ll have a stick up your back. They will not provide you with the appropriate information you need, coursing you more stress than needed. When I asked to make a formal complaint the manager didn’t even bother to respond to me. Pure ignorance. AVIOD AVIOD AVIOD AT ALL COST

31 October 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Court,

I'm really sorry to hear you had these issues with us. We would love to speak with you more to get more information and see how we can improve our processes.

Could you please email info@ctskills.co.uk with your contact info and a Manager will call you.

Rated 5 out of 5 stars

Lv 4 Apprenticeship under CT Skills

I've recently completed a Level 4 qualification under CT Skills for which they supported me for 18 months. Jo Green was my tutor throughout and was extremely helpful and supportive as was great to have the consistency of one point of contact. Jo presented information in a way that was clear to understand and was always available for queries and organised appropriate training courses for me to undertake as part of the journey. I would highly recommend CT skills if you are looking at a qualification.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 Business Administrator

Throughout the course, I have had Liz Abraham as my tutor who has been nothing but helpful and supportive throughout all of the courses and always brought a friendly and approachable demeanour to meetings and conversations. In addition to this, I never once felt like I wasn't able to ask for help and seek support regardless of how small or daft a question was.

14 November 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Sam, thank you for leaving such wonderful feedback!

It's so great to hear you felt completely supported throughout your learner journey, we'll pass this onto Liz.

All the best in your career.

Rated 1 out of 5 stars

Locked out

I am still waiting for my course to be unlocked.
I was first told wait for 5 to 10 days then I got an email asking why I want to do the course since then absolutely nothing, no replies to my emails asking for help to unlock.

9 November 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Shiron, our apologies for this. I've passed this onto the team Manager Mandy and asked her to get in contact with you.

Rated 5 out of 5 stars

Lucy C at ct skills is amazing

I’ve had the best experience with ct skills whilst doing my level 3. Lucy C has been amazing and i can’t ever thank her enough for how much she’s helped me and how much she’s pushed me to get where i am today. She’s the most amazing person and i would recommend her to anyone, not only does she help you amazingly to do succeed and pass your course she’s always there if you’re struggling or just need someone to talk to. She’s always there to help and doesn’t make you feel uncomfortable or wrong asking for help. i’m a lot more confident now then i was at the beginning and i want to thank Lucy C for helping me boost my confidence. I would highly recommend Lucy C when completing an apprenticeship or course at CT skills.

8 November 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Issy,

What wonderful feedback! Thank you for taking to time to share your experience, we'll pass this onto Lucy.

Best of luck in your career.

Rated 5 out of 5 stars

Team Leader/Supervisor Level 3

In the final stages for completing my Level 3 Team Leader/Supervisor apprenticeship with CT Skills. The course is set out in modules making it more manageable and the support to finish the course has been wonderful. would recommend to anyone to attend the workshops provided as they are informative and well organised. Would recommend CT Skills.

6 November 2024
Unprompted review
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Reply from CT Skills

Hi Nikki, thank you for your feedback. It's great to hear that you enjoyed the course!

Best of luck in your career.

Rated 1 out of 5 stars

Experience with applying with an apprenticeship

I was applying for an apprenticeship for a hr level 3 role a few months ago, spoke to a woman called Lesley. absolutely the rudest and most intimidating person ever, very judgemental whilst creating my application. Do not apply for anything through this company unless you want to deal with this behaviour. I will not specify the date this occurred as I want to stay anonymous.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

I had a good experience with CT skills

I had a good experience with CT skills. They encouraged me with time management, the importance on reflecting on what I’ve learnt through off the job training and gave me support throughout. They went through the struggles of starting up my level 3 again when I had cancelled it prior, and I was able to proceed from where I left off. Over all very happy with my experience 😊.

24 October 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Leah,

That's great to hear, so glad we could help you! Thank you for leaving such wonderful feedback.

Best of luck in your career.

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