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CT Skills Reviews 

287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being supportive, encouraging, and understanding, often highlighting their tutors' helpfulness and positive attitudes. Many people appreciate the quick response times and the clear, constructive presentation of coursework, which makes the learning process enjoyable and effective. Reviewers frequently mention feeling well-supported throughout their courses, with personalized guidance that helps them achieve their goals and build confidence. However, some customers experienced inconsistencies, such as an initial assessor not being consistent or a period with no work provided. A few other people also felt that the assigned tutor did not answer emails, or that they were failed by mistake, which was only rectified after a different representative intervened.

What people talk about most

Staff

People report positive experiences with staff, highlighting their tutors and assessors as supportive,... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the courses straightforward,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am rating my course level 3 counselling skills with 5 stars, this is largely due to my lovely tutor Janet! Janet was always so supportive, encouraging and understanding of any issues that I had. Whe... See more

Company replied

Rated 5 out of 5 stars

An excellent course giving a detailed insight into children and young people’s mental health. I throughly enjoyed the course and once I started I couldn’t wait to start the next unit. My tutor marked... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend the CT Skills Business start-up course. I have just finished the course and learnt so much, and feel confident now about beginning my start-up after learning how to write a bus... See more

Company replied

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied


Company details

  1. #38 of 98 best companies in Career and Education Provider
  2. #3 of 7 best companies in Apprenticeship Centre
  3. #13 of 38 best companies in Recruitment

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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4.8

All reviews

(287)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a good experience with CT skills

I had a good experience with CT skills. They encouraged me with time management, the importance on reflecting on what I’ve learnt through off the job training and gave me support throughout. They went through the struggles of starting up my level 3 again when I had cancelled it prior, and I was able to proceed from where I left off. Over all very happy with my experience 😊.

24 October 2024
Unprompted review
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Reply from CT Skills

Hi Leah,

That's great to hear, so glad we could help you! Thank you for leaving such wonderful feedback.

Best of luck in your career.

Rated 3 out of 5 stars

I did get what the website promised

The start was hard. The customer service was not as helpful as they promised on the website.
But after when I said enough, and I want to leave they helped me with my questions.
I did not get the course what the course name was, and I do not like it, but now I will finish it.

26 October 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Gabor,

Apologies for the delay in getting your modules unlocked, and for the support issues you've experienced during your communications with us.

The courses are absolutely real, they have been really popular this month and the team are working through everyone's inductions.

If you could email info@ctskills.co.uk so I have your contact information I will ask the Manager to contact you directly.

Rated 1 out of 5 stars

I filled out the enrolment form as…

I filled out the enrolment form as asked on 20th October for Level 3 Diploma in Counselling Skills. I have completed the online induction, but when I go to open the units they are locked.
I have sent messages, emails and phoned no answer except one saying I need to finish my enrolment. Not feeling very confident I am going to be doing this course and was really looking forward to doing it.
Can someone help please.

22 October 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Susan,

Apologies for the delay in getting your modules unlocked, the courses have been really popular this month and the team are working through everyone's inductions.

Tanya from our Customer Service team will be calling you today to get this sorted.

Rated 5 out of 5 stars

Brilliant customer service

I had issues it was sorted out easy and fast. I can thank customer services more for how fast and hassle free it was. Thanks so much.

12 October 2024
Unprompted review
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Reply from CT Skills

Good morning,

Our apologies for this miscommunication, could you please get in touch with us directly to discuss and get this sorted with you, our contact number is 0115 959 9544


Rated 5 out of 5 stars

I have been studying for my level 3 TA…

I have been studying for my level 3 TA apprenticeship, it's been a great experience working with CT skills. I've gained my level 2 English and Maths with them aswel, although I found maths tricky I still had lots of support from my assessors to help me gain a pass! I would recommended CT skills as all the staff I dealt with were all friendly, polite and understanding (as some times life does get in the way lol)

11 October 2024
Unprompted review
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Reply from CT Skills

Hi Stacey,

Thank you for leaving such great feedback! It's great to hear that you enjoyed the course and felt supported by the team :-)

Best of luck in your career.

Rated 5 out of 5 stars

Team Leader / Supervisor Level 3

The staff at CT Skills have been wonderful throughout my studies. While I changed tutors towards the end of the course, there were no difficulties, and I have been supported throughout. Everything that I needed to do was explained thoroughly and I received regular feedback to improve over time.
The apprenticeship itself is divided into multiple topics but begins with Self-Awareness and Managing Self, which acts as a good foundation to build on as you apply your learning to those in your team.
I found the material very useful and have used what I learned regularly since, especially regarding time management and leadership styles.
I highly recommend CT Skills as an apprenticeship provider, and am looking forward to continuing my studies at some point in the future at a higher level.

25 September 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Hannah,

Thank you so much for your feedback, it's wonderful to hear!

Best of luck in your career.

Rated 2 out of 5 stars

Level 3 Accounting Issues

After completing my level 2 accounting apprenticeship with CT Skills which ran smoothly with no issues, I enrolled to complete the level 3.

After only dealing with 1 tutor at level 2, for the level 3 I had 4 tutors at various points, with 2 being temporary which made studying much more difficult. The course ended up taking 21 months, when it should've only taken 15. At one point we were told they forgot to teach my class!

Then, for the apprenticeship part of the course, my tutor for the coursework didn't have an accounting background but was telling me what I should and shouldn't include in a portfolio despite no previous experience within accounting.

23 September 2024
Unprompted review
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Reply from CT Skills

Hi Noah,

I'm really sorry to hear that you didn't have a good experience with us during your apprenticeship.

Your feedback is really important and will help us to improve our delivery going forward.

If you'd be willing to discuss this we would appreciate it, the head of the team has been made aware of your feedback and his contact email is trevor.buchan@ctskills.co.uk

Rated 5 out of 5 stars

Esther made my whole experience and I…

Esther made my whole experience and I couldn't thank her enough! She is a superstar and helped me the whole way and she really built my confidence!

5 September 2024
Unprompted review
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Reply from CT Skills

Hi Sophia,

Thank you for your feedback it's really appreciated, Esther will be delighted!

Best of luck in your career.

Rated 4 out of 5 stars

Review

I enjoyed learning about all the different topics, there was lots of support around me.

21 August 2024
Unprompted review
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Reply from CT Skills

Hi Emma,

Thanks for the feedback, really glad you enjoyed the course.

If you're thinking to do another course just get in touch.

All the best, CT Skills.

Rated 1 out of 5 stars

I needed some support and rarely got…

I needed some support and rarely got any support or feedback from anyone and I was diagnosed with a long term health condition sent emails and had 0 response from anyone. In the end I was removed from the course without any feedback to my email stating that I had recently been diagnosed with a long term health condition. No support whatsoever wouldn't recommend if you are disabled or have a long term health condition.

27 May 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Neaveeda,

Thank you for your feedback, I'm sorry that you don't feel like you've had support from our team. We do take all feedback seriously and I've spoken with them prior to this response.

We have seen feedback from your Tutor on the course module you submitted and that seven emails have been sent automatically from the system as well as five directly from our customer service team. We've searched both direct and team inboxes for your emails and can not see any.

We would like to correct this situation and make sure you receive the help and support that you need. If you could please call our customer service on the following number it would be greatly appreciated, 0115 959 9544.

Rated 5 out of 5 stars

I've just completed my level 5…

I've just completed my level 5 Operations Management Apprenticeship with CT Skills ... I'm now just waiting on the outcome of my EPA. (eeekk!!)
I want to give a shout out to Sinead who picked up the very end of my course due to my previous Tutor leaving - not ideal for her at all as time was against us for a final deadline of completion. I referred to myself as the 'awkward Annie' as I was on the old assessment so appreciate it was confusing at times ... but Sinead persevered with me, reassured me and gave me lots of very useful hints and tips for the EPA. Thanks sooo much for your patience Sinead! You really helped me digest what was needed at an overwhelming time.

29 July 2024
Unprompted review
Rated 2 out of 5 stars

Ok so I will start like this if your a…

Ok so I will start like this if your a parent who is working full time amongst other things then think long and hard about enrolling especially if it is being offered externally for free and in your own time as soon as you enroll you get a if you do not complete you will be charged £125.00 email and your hit with deadline emails shortly after that I don't know maybe that's just how it works it just seems to me it's only free when you do it in there time even though in some places it's being advertised as the polar opposite they were helpful on the phone when I organised an extension and explained how I felt it had been mis sold so to speak however I have been in hospital the past few weeks and have just recently returned home to find another email saying if no progress is made by the 31st of this month i will be in danger of being charged £125.00 or words to that effect so I will let you draw your own conclusions from that I can see by the other reviews they are obviously doing something right if you have 6 to 8 hrs a day spare there should not be a problem keeping in with there time frames if you don't carefully consider before committing and be under no illusions it's not free free is free end of

26 July 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Gareth, I'm sorry to hear that you haven't had a positive experience with our free online courses.

We do have information on our website and within the enrolment process that there is a £125 cancellation fee if you enrol and fail to complete or withdraw early from the course. This fee is to cover administration costs. We do encourage everyone to carefully read the declaration on the enrolment form before enrolling.

We always look at offering extensions if you are unable to meet the set submission deadline. You can contact your Tutor or our customer service directly and they will be able to support you in completing your course. You can call them on 0115 959 9544 or by email shortcourses@ctskills.co.uk

Rated 5 out of 5 stars

Early years educator level 3

The apprenticeship has been an amazing experience and Donna Weston has been so supportive and provided me with lots of information and thorough support for all my units. CT have provided me with lots of information on afterwards career steps for my next steps and send me list of wellbeing and safeguarding posters to ensure i am fully supported and know who to turn to.

18 July 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Ella, thank you so much for your feedback - wonderful to read!

All the best in your career.

Rated 5 out of 5 stars

Wow where do I start…

Wow where do I start! I have loved working with ct skills and my Assessor Sam! She had made me feel so comfortable throughout my time with them, the support I’ve been given has been amazing and i honestly will miss my meetings with Sam every other month!!!x

17 July 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommend

Offered time and dedication to myself. Help me progress into completing my apprenticeship and studies. I would definitely recommend CT Skills to anyone who may be interested. Especially, Esther who spent time with myself, and gave me good confidence. I want to say a massive thank you to the team and the staff who have been part of me completing my studies, I really do appreciate the time and effort.

1 July 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Joshua, thank you for the fantastic feedback, it's always so great the read!

All the best in your career.

Rated 5 out of 5 stars

Level 3 Early Years Educator…

Doing my leve 3 Early Years Educator Diploma with CT Skills was great. Rachel always gave me the help that I need it. She provide all the resources so, that I could do the best work and she was always available to help. Her positive feedbacks encourage me to always do my best and improve my skills as an early years practitioner.
Thank you so much to make it possible.

Lucília

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience,learned a lot

My tutor Rachel was amazing,she was always on hand when I needed help or advice. She was really quick to reply to my emails as well. She helped me a lot managing my expectations and helped me work out how to find time to study around my family.
The course itself was very helpful, I feel more confident talking to parents and generally more confident in doing what I'm doing. I also feel more inspired coming up with ideas educating the children. I'd do the course again if I could,no doubt.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Just completed a Level 3 in Housing…

Just completed a Level 3 in Housing and property Management Apprenticeship. Jo was my assessor she was amazing, very supportive all the way through and was mindful of my dyslexia, also answered emails and phone calls quickly when need of help.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 Housing Management

Just completed a Level 3 Housing Management Apprenticeship. Jo was my assessor she was amazing, very supportive all the way through. Was never any trouble when asking for help. Would highly recommend CT skills.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Really good and positive experience

Really good and positive experience with Donna Weston at CTskills and have always felt supported. Questions were always answered and help was always given when needed. I have overall really enjoyed my experience and would recommend it to anyone!

19 June 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Elli,

Thank you for leaving such great feedback, it's great to know you had such a wonderful experience.

Best of luck in your career.

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