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Cubitt & West Reviews 

6,128
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going above and beyond to guide them through processes and answer questions. Many highlight the excellent service, noting great communication, quick response times, and a smooth, stress-free user experience throughout their journey. People felt well-informed and supported, appreciating the personalized and caring approach from the team. However, some people mentioned experiencing poor communication, needing to chase for updates, and facing unresolved maintenance issues that lingered for months. A few other people also felt that property management services were disappointing, citing inadequate property checks and a lack of urgency in addressing tenant concerns. Additionally, some reviewers reported unprofessional or rude interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism, efficiency,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and efficient communication for... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Vanessa and julie from havant branch,we would like to say what an excellent service we experienced with you both. The team was professional, friendly, and always happy to answer any questions we ha... See more

Company replied

Rated 5 out of 5 stars

Pulborough staff Jo and Paul were exceptionally very good . They kept us updated and gave a warm welcome in office and on site at a property. They were very empathetic to our situation. I would rec... See more

Company replied


Company details

  1. Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.6

All reviews

(6,128)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Max

Max has been really helpful in organising viewings during our search, he was able to answer all our questions, or endeavoured to find out the answers! He allowed us plenty of time for the viewings and went out of his way to facilitate times that suited our schedule. Thank you

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional & Empathic

From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.

The situation was a very sensitive one & both ladies were incredibly professional, empathic and equally efficient.

You girls are a credit to the Cubitt & West Team.

Thank you for making a difficult situation very smooth and professional.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Leatherhead Branch

I found Alia a very attentive and knowledgable agent, working in the Leatherhead office. From viewing to acceptance of my offer she was excellent.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Huge Thanks

I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
As a renter you're in the mercy of other people's hands to get any issues you experience resolved, which could potentially lead to frustration.
Thomas is a delight to speak to on the phone and is super quick to respond via email. He's incredibly professional and polite and I can't express how reassuring it is to know that he's in my corner and will do his utmost to sort out problems as promptly as he can.
Thank you so, so much. Naomi

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Julie bramble

Julie bramble, was extremely helpful throughout a very difficult sale of our home. We had the worlds most difficult buyers but Julie was very patient with me calling regularly for updates and tried her best to get our buyers and their solicitors to complete things in a reasonable time frame.
Thank you Julie!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Both Katie Sheridan & Abbie Tallack at…

Both Katie Sheridan & Abbie Tallack at Cubitt & West were very efficient, very prompt and replied to our queries straight away. The whole journey has been effortless as Katie & Abbie did such a great job. They have been very easy to talk to and I would recommend Cubit & West because of this...

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Our sale was very long winded but both Julie and James kept me informed of progress throughout. They were professional and helpful at all times.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service again

Great service again from Cubitt and West team - Thabk you to Elliott & Nicola. Julie was so helpful keeping us up to date on the progress when the process got slightly held up. Would not hesitate to use them again.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Julie Bramble at Cubitt & West…

Julie Bramble at Cubitt & West Portsmouth helped tremendously during a very complicated and lengthy apartment leasehold purchase. I felt we were a team navigating the challenges and we shared respect for each other throughout. During such stressful times having such an ally made a huge difference and I owe her huge thanks for her efforts.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Would just like to say a huge thank you…

Would just like to say a huge thank you to everyone at Cubitt & West for helping me throughout the process of selling my flat. In particular, Julie Bramble the Sales Progressor was fantastic throughout. Very helpful, supportive and very competent at her job. I don't think I'd of made it through the process without her!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house with Cubbit & West…

We purchased our house with Cubbit & West 14 years ago and as much as we can remember it was good experiance. But today we completed selling that same house with Cubbit & West after attempting to sell it with 2 other estate agents without much luck. I have to admit Cubbit & West customer service was much better, they weren't pushy about reducing price when we didn't have enough viewings and they kept us updated with progress almost every week, Julie Bramble was great to work with. Overall selling the house was a decent experiance with Cubbit & West Portsmouth. I wouldn't hesitate again in the future.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service especially from their Sales Progressor

Julie Bramble, Cubitt and West's Sales Progressor did an outstanding job for me in the recent purchase of my flat. She kept me abreast of the progress of both solicitors, chased them when necessary and while we did not hit my desired exchange and completion date I was kept up to date on progress and was able to plan around delays as a result.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Banstead office were great

Everyone in the Banstead office were super helpful, communication was brilliant and they kept us updated each step of the way in the buying process. They also recommended the solicitors we went with who were also very efficient.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ava, Ruby and Ciaran were so helpful and kind. They helped me every step of the way to get my dream home. I am so grateful.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

We originally came into contact with cubit and west when Mark showed us a property we were very impressed with his pro active approach and that is what lead to us choosing to list out property with cubit to sell. We described what type of property we were looking for Edward listened to exactly what we were after and managed to show us the property we are in now befor it went live, originally mapleleaf was out of our budget but thanks to James and Lorraine who worked extremely hard to negotiate a deal for us we were able to purchase our dream home, Lorraine was amazing on the sell of our property always keeping us up to date. Julie from the Portsmouth brunch was especially helpful going between our buyers and the solicitors and answering any questions we had We would definitely use cubit and west again in the future and always recommend to family and friends. Calvin and paige

19 September 2025
Unprompted review

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