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Cullen JewelleryReviews 

10,845
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making the entire process enjoyable and stress-free. Many people highlight the personalized service, noting that staff genuinely listen to their needs and offer valuable suggestions without any pressure to make a decision. The overall user experience is frequently described as welcoming and comfortable, with many appreciating the ease and clarity provided during consultations. The quality and craftsmanship of the products are consistently lauded, with customers expressing immense satisfaction with their purchases. However, some reviewers were not happy with the service, describing it as pushy and sales-focused, rather than attentive to individual client needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and welcoming... See more

User experience

Customers had positive experiences with user experience, often describing it as amazing, easy, and enjoyable... See more

Product

Reviewers mention positive feedback about product quality and craftsmanship, with many describing their rings... See more

Service

People report positive experiences with service, often highlighting the helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We really enjoyed our experience here at Cullen jewellery. It was a welcoming environment and our sales associate Caitlin was so lovely and friendly. She was able to really help us bring my custom r... See more

Company replied

Rated 5 out of 5 stars

Cole was amazing! She made our engagement ring shopping experience enjoyable and stress-free. We never felt rushed or pressured to buy anything on the spot. She showed us everything we asked for and a... See more

Company replied

Rated 5 out of 5 stars

Jayde was absolutely incredible. She walked us through everything we could possibly imagine in regards to diamonds/rings and more. We felt really comfortable and assured with Jayde assigned to us. It... See more

Company replied

Rated 5 out of 5 stars

Jazz was absolutely amazing throughout the whole process of helping my partner choose my engagement ring and then assisting us with our wedding rings. She was so patient, kind, and genuinely cared abo... See more

Company replied


Company details

  1. Jeweller
  2. Diamond Dealer
  3. Jewellery Designer
  4. Jewellery manufacturer
  5. Jewellery Repair Service
  6. Jewellery shop

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(10,845)

6,032 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Had a really lovely consultant who made our experience super enjoyable when deciding on our future ring. Highly recommend.

4 July 2026
Rated 5 out of 5 stars

Niaz was amazing and super helpful

Niaz was amazing and super helpful! She was very knowledgeable and helped us find exactly what we were looking for with ease.

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much, Tessa, for this kind review! I really appreciate you doing this for me, and I am glad to have found you the perfect ring!
- Niaz N

Rated 5 out of 5 stars

Choosing my engagement ring from Cullen…

Choosing my engagement ring from Cullen Jewelers was such an amazing experience. From the very beginning, Shania made me feel comfortable, answered all of my questions, and helped me find the perfect ring without ever making me feel pressured.

The quality and craftsmanship are absolutely incredible, and when I finally saw my ring in person, it was even more beautiful than I had imagined. It truly feels like a piece I’ll treasure forever

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Molly was extremely knowledgeable, professional and warm. We went in unsure of what we wanted, and left with a very clear idea of what we wanted, even down to the smallest details. Thanks Molly!

4 July 2026
Rated 5 out of 5 stars

Impeccable Customer Service

Can’t thank Emerson enough for her service during the appointment! She asked all the right questions and pointed out considerations I wasn’t aware of in a caring and genuine manner. Just by listening to my likes and dislikes, she presented a beautiful ring and aided in customising the little things to make it perfect and tailored to me. My boyfriend and I were really impressed with her knowledge and sincerity and both agree she made this experience amazing and has given us the best impression of Cullen Jewellery.

4 July 2026
Rated 5 out of 5 stars

5 stars to Bella

Melbourne show room is lovely and beautiful. All staff are excellent and friendly. We had Bella today for our wedding band appointment and she listened to all our concerns and was able to provide clear instructions and assistance to guide us to choose our rings.

4 July 2026
Rated 5 out of 5 stars

What a great experience 😊

What a great experience 😊
Elizabeth was such a pleasure to deal with and so helpfull.
Highly recommended!

3 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Sam, Thank you so much for the kind feedback! It has been an absolute pleasure helping you along your engagement ring journey! - Elizabeth M

Rated 5 out of 5 stars

Jacinta and I visited Cullen for an…

Jacinta and I visited Cullen for an engagement ring consultation. Our appointment with Flo was engaging and we had the opportunity to try a large range of styles, stone cuts and sizes. Flo's expertise, humor and patience made the experience fun and educational. We left our appointment with a better idea of what our ideal ring will look like. Thank you Flo and Cullen Jewellery.

4 July 2026
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Reply from Cullen Jewellery

Hi Cameron, thank you so much for taking the time to leave such a lovely review! - Florencia F

Rated 5 out of 5 stars

Emerson was such a lovely host

Emerson was such a lovely host! We were welcomed into Cullen so warmly. The appointment was very personable and we appreciated all the knowledge Emerson offered to help us make the most informed decision on a special ring :) highly recommend coming to see Emerson if you would like to explore some beautiful jewellery!

4 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Chrissy, thank you so much for the kind feedback! It was an absolute pleasure meeting you and Sam, and I am so happy to hear you enjoyed your experience with me! Thanks again - Emerson B

Rated 5 out of 5 stars

Seamless engagement ring appointment

Coko was fantastic, personable and made our entire engagement ring experience seamless. With her knowledge and support my partner and I walked away with a clear understanding and my dream ring selected. I couldn’t recommend Cullen and Coco enough to anyone.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Laura made the entire process of…

Laura made the entire process of choosing my engagement ring so enjoyable and stress-free. She was incredibly knowledgeable, patient, and genuinely invested in helping me find the perfect ring. So thankful and happy with the outcome of our initial appointment.

3 July 2026
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Reply from Cullen Jewellery

Thank you so much, Kayla, for this kind review! I really appreciate you doing this for me, and I am looking forward to helping you find your perfect ring.
- Laura J

Rated 5 out of 5 stars

The staff are so lovely & welcoming

The staff are so lovely & welcoming! She had so many suggestions it was an amazing experience to go in & come out feeling excited & ready to plan the next chapter for my wedding rings!

3 July 2026
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Reply from Cullen Jewellery

Thank you so much, Sarah, for this kind review! I really appreciate you doing this for me, and I am looking forward to helping you find your perfect ring.
- Laura J

Rated 5 out of 5 stars

Lovely Experience

My partner and I had a lovely experience in the London showroom today all thanks to Khya. From the moment we arrived Khya made us feel super welcome and helped guide us through all the options and clearly answering all our questions along the way.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience

Thank you to Ciara for a fantastic ring consultation experience! She made us feel at ease and comfortable and was able to use her expertise to make us the best recommendations. She is a credit to the Cullen team and really made a positive impact in such a short time!

3 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Alexia thank you so much for your kind words, so lovely to read! I'm so glad you and Ryan had a nice time. Congratulations on your engagement once again!! - Ciara R

Rated 5 out of 5 stars

Jazz was absolutely amazing throughout…

Jazz was absolutely amazing throughout the whole process of helping my partner choose my engagement ring and then assisting us with our wedding rings. She was so patient, kind, and genuinely cared about making sure we found the perfect rings. Nothing ever felt rushed, and she made the experience so special from start to finish. Thank you, Jazz, for your incredible service and for being such a wonderful part of such an important milestone in our lives. We couldn't recommend you more highly!

3 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much for your lovely review, Lisa-Maree! I had such a great time with you both last night, and I'm so glad I was able to be part of both your engagement ring and wedding rings! Very excited for you and Matt :)
- Jazz T

Rated 5 out of 5 stars

Hayley was amazing during my engagement…

Hayley was amazing during my engagement ring consultation! She is very kind, professional and knowledgeable! She really helped bring my dream ring vision to life! Overall, extremely happy with everything! Would highly recommend her! ☺️

3 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much, Tashia, for this kind review! I really appreciate you doing this for me, and I am looking forward to helping you find your perfect ring.
- Hayley A

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