culturehustle Reviews 

1,984
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 420 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the high quality of the products, such as pigments and acrylic colors, finding them innovative and inspiring for artistic endeavors. Many find the materials superb, cutting-edge, and unique, often praising their effectiveness and the depth they add to artwork. Reviewers also frequently mention the excellent packaging and the overall quality of the art supplies. However, a significant number of customers express dissatisfaction with order fulfillment, experiencing extremely long waiting times for their products, with some orders taking months or even a year to arrive. Many people report issues with non-existent or unhelpful customer service, characterized by automated responses, lack of follow-up, and unfulfilled promises regarding refunds or order updates. Reviewers also frequently mention problems with refunds not being processed, orders disappearing from accounts, and a general lack of communication regarding their purchases.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reviewers praising the high quality,... See more

Order

Reviewers mention significant dissatisfaction with the ordering process, frequently reporting extreme delays... See more

Response time

Customers consistently express dissatisfaction with response times, frequently reporting no response to... See more

Refund

People report negative experiences with refund, with many customers stating that their requests were ignored... See more

Customer service

Customers had negative experiences with customer service, with many describing it as Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of pigments and acrylic colors is very high, colors are beautiful. The thing I can not give 5 stars - client service. I understand the thing about small business and that you need time to... See more

Rated 5 out of 5 stars

Stuart Semple is phenomenal in everything he prejudices and is as a person. His customer care is like nothing i have experienced, to say he goes above and beyond is an understatement.

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 5 out of 5 stars

All artists should experiment and push the boundaries of their art and at Culture Hustle they consistently come out with new and innovative products that give artists the tools needed to push their a... See more


3.0

Average

TrustScore 3 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,984)

405 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All artists should experiment and push…

All artists should experiment and push the boundaries of their art and at Culture Hustle they consistently come out with new and innovative products that give artists the tools needed to push their art beyond their comfort zone. Culture Hustle gives artists not just the tools to play and create but also the inspiration.
P.S. I am not Anish Kapoor

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing materials and mission

Amazing materials and mission. My purchase arrived well before advertised in perfect condition. I have also become dependent on the pinkest pink dry pigment, 100% would recommend

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Super quality

Super high quality materials. Smooth order process, admittedly despatched outside of the stated window however I ordered at a busy time so it’s understandable. Overall would 100% recommend

16 May 2026
Unprompted review
Rated 1 out of 5 stars

A complete scam

A complete scam. Nearly 6 months after placing an order AND BEING CHARGED, no product, no delivery date, not even a projected delivery date. My order now shows as non-existent on their web site. All I get in response to enquiries are excuses and platitudes.

12 June 2026
Unprompted review
Rated 3 out of 5 stars

The paint is great

The paint is great, but the shipping times are ABYSMAL. I thought I got scammed but I did finally get the paint.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. I have ordered from this company multiple times but never again.
They will steal your money.
Ordered in November of 2025, never shipped, never replied to my very nice emails other than their automated replies. Came out in April that they had a disruption to their American distribution center (5 months after the “supposed” incident) continued checking in on my order and they continued to tell me they were “looking into it.”
I finally replied to one of their emails that they stole my money (CAPS were involved) and I believe it was after that email that they cancelled my order AND DID NOT REFUND ME.
Illegal. Scam. Do not support.

27 November 2025
Unprompted review

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