culturehustle Reviews 

1,999
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly enjoy exploring the wide range of innovative art supplies, beautiful watercolors, and unique pigment powders offered by the company. Many buyers frequently mention that the materials are of fantastic quality and help bring creative projects to life. However, some people mentioned significant delays in receiving their purchases and difficulties obtaining refunds. Shoppers experienced long delays waiting months for orders to ship while receiving repetitive automated messages instead of actual updates. A number of customers expressed frustration with customer service teams failing to resolve missing items or answer direct questions.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting high disagreement among reviewers. Many... See more

Order

Reviewers mention negative feedback about order fulfillment, noting excessive delays spanning several months... See more

Response time

Customers consistently note negative experiences with response time. Reviewers report waiting months for... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as extremely poor and the worst they... See more

Refund

People report negative experiences with refund processes, frequently mentioning that money is withheld and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The company is a scam - I bought soem paint 170€ in February 2025 - never received teh paint and there respons are su full of shit that please peolple don't buy to them ... The will scam... See more

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more


2.9

Average

TrustScore 3 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(1,999)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, seems they learnt from a bumpy start - I got my stuff fast and all good - keep it up 👍👍

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Innovation is the leading item

Innovation is the leading item about this company...also a driving force for being unique and caring about the world and artists. Of course, less expensive shipping to USA would be great!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Purchased product back in March

Purchased product back in March, I never received anything. After trying to be patient I gave it until June and checked again with their site and it then showed that they had canceled my order at the end of May. This is weird because I was never notified or refunded. I emailed to get some help and someone told me they would be back to me as soon as possible. I never heard back from anyone and ended up needing to dispute the consulting with my bank.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware

I ordered paint from this company on 01/07 with a lead time of one week. However, I did not receive the material until 03/05. During that time, I sent 5 emails to the company, including 2 requests to cancel the order due to delay and lack of response. None of my emails received a response, and no effort was made to address or resolve my concerns.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

No Delivery or Refund

I placed an order in June 2025 and, one year later, it has still not been shipped.

I have followed up multiple times and formally requested a refund in January 2025. Despite this, I have only received vague responses saying they are “checking with the team”, with no resolution.

This has been an extremely frustrating experience. At this point, this is clearly a failure to supply and failure to refund.

I would strongly caution others before ordering.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS VENDOR

DO NOT ORDER FROM THIS VENDOR. I placed an order in early May of 2025 and never received it. I emailed many times over the course of about 9 months and got only AI generated replies. There appears to be no customer service department. Request a charge back through your credit card or bank as soon as possible since you will be unable to contact a real person at Culture Hustle to get a refund.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Unique products

Unique materials that I’ve yet to find anywhere else! I tried having a local paint company match something which I started with the Ultra black and non of the people had any clue! That was pretty cool

15 June 2026
Unprompted review

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