Currency Online Group Reviews 

932
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally competitive exchange rates that easily outperform standard options found on the high street. Reviewers note that the payment and overall transaction processes are remarkably quick, efficient, and wonderfully simple to navigate. Consumers also highlight the reliable delivery service, stating that foreign currency arrives safely, promptly, and well in advance of travel dates. However, some people mentioned extra charges, pointing out that additional postal insurance required for larger transaction amounts or standard delivery fees can add noticeably to the overall cost of the service.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support, fast and convenient processing,... See more

Value for money

Reviewers mention positive feedback about value for money, frequently highlighting brilliant exchange rates... See more

Price

People report positive experiences with price, highlighting that the exchange rates are much better than... See more

Payment

Customers had positive experiences with payment, expressing great satisfaction with the quick transfers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company are really excellent to deal with. Not only are the exchange rates very good but the service I received was faultless! The buyback service was also perfect - I was kept informed all along... See more

Rated 5 out of 5 stars

Excellent exchange rate, way better than high street, and 3 working days to pay it. Sent Wednesday, received Monday. Not cheap to send (£10+£3 insurance -- £10 insurance if £1000-£2500) but worth it f... See more

Rated 5 out of 5 stars

Needed US dollars in new and lower denomination notes for trip to Africa. Best rate provided and great comms around denomination request and delivery. Quick and easy payment process and fast delivery... See more

Rated 5 out of 5 stars

Fantastic service!! I ordered Moroccan dirhams 60hrs before travelling, also am not home so currency might not have reached me on time. Not only got the best rate but delivered to where I am staying... See more


Company details

  1. Currency exchange service

Information provided by various external sources

Currency Online Group specialise in home delivery Currency Cash and Currency Buy Back at the best rates in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

932 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(932)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great communication, easy ordering, very quick confirmation of my money transfer, friendly staff, everything as ordered, with the money counted in front of me. Yes, you do have to go into a shared offices building and that adds 3-4 minutes to the pickup experience, but then it's literally at Waterloo station and the prices are very competitive. This doesn't make it dodgy!

However, as with all companies that offer online currency exchange pre-purchase to lock the rates: if the company goes bust between when you transfer your money to their account and when you pick it up, then you've lost your money. There are no protections like when you are buying through your credit card. This is the same for all online currency exchanges, not just this one.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

As a repeat customer

As a repeat customer, I am very happy to give a 5* rating. Very good rates and efficient service with email updates on progress. I highly recommend.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Service excellence & best rates

Used COG multiple times now for a number of years and they always provide the best rates and a super efficient service which is secure. I’m never going anywhere else for currency!

30 October 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, only slight gripe is the time to return money to bank account after receipt. Other than that, competitive rates and good communication.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Again, great service!

Used Currency Online Group (Buy back Euros) for a second time. Can only highly recommed them. Placed the order, went to their office in Waterloo Station (within 2 hours they are honouring the exchange rate on your order) and I received money into my bank account the next day. Great service, nice people! Looking forward to dealing with you the next time.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Best rates in UK

Best rates in UK,
we saved a lot money with currency online group; I´ve been researching for hours to find them with the best rates; as we are from UK north. We did all the way to London just to sell euro back. Very polite, friendly and helpful on the phone; have used their service two times and its really worth it in compare to other places. thank you very much.

14 November 2023
Unprompted review

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