Currency Online Group Reviews 

932
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally competitive exchange rates that easily outperform standard options found on the high street. Reviewers note that the payment and overall transaction processes are remarkably quick, efficient, and wonderfully simple to navigate. Consumers also highlight the reliable delivery service, stating that foreign currency arrives safely, promptly, and well in advance of travel dates. However, some people mentioned extra charges, pointing out that additional postal insurance required for larger transaction amounts or standard delivery fees can add noticeably to the overall cost of the service.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support, fast and convenient processing,... See more

Value for money

Reviewers mention positive feedback about value for money, frequently highlighting brilliant exchange rates... See more

Price

People report positive experiences with price, highlighting that the exchange rates are much better than... See more

Payment

Customers had positive experiences with payment, expressing great satisfaction with the quick transfers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company are really excellent to deal with. Not only are the exchange rates very good but the service I received was faultless! The buyback service was also perfect - I was kept informed all along... See more

Rated 5 out of 5 stars

Excellent exchange rate, way better than high street, and 3 working days to pay it. Sent Wednesday, received Monday. Not cheap to send (£10+£3 insurance -- £10 insurance if £1000-£2500) but worth it f... See more

Rated 5 out of 5 stars

Needed US dollars in new and lower denomination notes for trip to Africa. Best rate provided and great comms around denomination request and delivery. Quick and easy payment process and fast delivery... See more

Rated 5 out of 5 stars

Fantastic service!! I ordered Moroccan dirhams 60hrs before travelling, also am not home so currency might not have reached me on time. Not only got the best rate but delivered to where I am staying... See more


Company details

  1. Currency exchange service

Information provided by various external sources

Currency Online Group specialise in home delivery Currency Cash and Currency Buy Back at the best rates in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

932 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(932)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

A Job Done Very Well

We had to cancel a holiday at the last minute and I had a lot of foreign currency. I tried to exchange it back with the people I got it from and although they made a big thing about buying it back their exchange rate was a disgrace. In four days they were going to charge me £150 for returning the money. I used currency group on line and they were extremely helpful, gave me a much better rate, the process was simple and they kept every promise they made. I would have no problem recommending them to anyone.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Currency Online Group First time user

I used COG for the first time in late August 2023, buying currency online for a holiday in October 2023.

I can honestly say that the whole process, from start to finish, was excellent. The process was easy to follow, intuitive, and fast (a couple of minutes).

We brought some currency back home, and used COG to change this back to sterling. We got a better rate than any other provider we looked at, and had our UK money back in our account within 3-4 working days of sending the unused currency back to COG.
I will certainly use Currency Online Group again in future, and recommend their service without reservation.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Just great all round

Quick, easy efficient service. Easy to use website, clear instructions funds received when stated. Nothing to say but excellent all round.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service was excellent. The delivery did take a bit longer than anticipated (it was due Tuesday but got delivered Wednesday), but let me be clear - this was due to Royal Mail NOT Currency Online. I only mention it in case you need the cash the next day; please note. I contacted the company for reassurance and received an email almost straight away confirming despatch which absolutely put my mind to rest. The service was excellent and I'd use again.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service prompt delivery of money, buy back service excellent rates offered cannot be beaten. Would recommend and use agin.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Five Star Service

Having used Currency Online on a number of occasions I have found them to be excellent. The buying and selling of currency with them is at the best rates available. Speed of transactions is beyond compare.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Simple, quick postal service with a good exchange rate. I'm very satisfied with this company.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

I was very apprehensive at first....

I was very apprehensive as I needed to sell a large amount of US dollars. I went to Waterloo and it was a little bit confusing finding the place. The whole setup was very cloak and dagger however every step of the way the Currency Online Group were professional and very helpful. The money reached my account next day around 2.30pm. Very happy with the service

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Positive experience

I have used COG a couple of times to change USD to GBP. Both were large amounts, the placement of the office is a bit concerning yes, but the transfer was seamless and the money was deposited in my account the next morning. They are also one of the only companies to accept the cash in person hence you can avoid the postal method.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I’ve been using this service for multiple times. Great rates, great customer service. I would recommend it. I will use this service again.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased!

Best rates available at the time. Speedy service and easy to use service. Will use again!

22 September 2023
Unprompted review

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