Even though I had to wait about 6 weeks, the quality and elegance of the curtains I received is worth every penny. I ordered about 10 different samples, which helped me find the right type of curtain... See more
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Review summary
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Based on these reviews
The staff answered all of my questions before my purchase in regard to measuring windows, and how many inches to add beyond the window. The curtains took about 5 or 6 weeks to come, which seemed abou... See more
Company replied
We looked at many different velvet type drapes. Some of the others seem monochromatic, but the Curtarra , and the sample that I received, had so much depth of color. So we bit the bullet and paid a l... See more
Company replied
The measuring guides on the website made the process easy. Samples were large enough to evaluate color. Directions were clear for installation. Our order was missing the Bob wands. While it took sever... See more
Company replied
Company details
About Curtarra
Written by the company
Custom for you, made simple.
Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease.
Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.
Highly Customizable
Written by the company
- Bespoke window treatment for you
- Customize your curtain & shades and hardware on size, fabric, color, curtain head style, shade mount style, lining shade, and more.
Our Service Guarantee
Custom Window Treatment Services
- 7x24 Customer service supported.
- 7-20 days Made-to-Measure drapes and shades are fast delivered.
- Free shipping on all custom-made orders.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- +1 (909) 616-1816
- support@curtarra.com
- curtarra.com
Free Swatches
4.6
Excellent
344 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer care
George has been very pleasant in helping me with our shades. Thank you kindly for your hard work George and keep up your superior customer service care attitude.
Your hard work is very much appreciated!
Very pleased repeat customer.
23 January 2026
Unprompted review
Reply from Curtarra
Dear Linda,
Thank you for your wonderful feedback! We're so glad to hear that George has been pleasant and helpful with your shades. We truly appreciate your kind words about his hard work and dedication to superior customer service.
It's fantastic to have you as a repeat customer, and we’re grateful for your continued support. If you need any further assistance, please don’t hesitate to reach out!
Best Regards,
Curtarra Team
Curtains are total crap and damage your home.
Curtains are total crap. I spent over $3,200 for a double curtain rod and curtains. The rod doesn't hold the weight of the curtains and created holes in the wall of my brand new house. I even used their "service" with a designer to make sure the configuration would work. When I complained about the damage done to my home their solution was to send more brackets to hold the bar which still didn't work. I complained and they said the solution was to send more brackets. Then they said they sent them but used the old tracking to say they were delivered. I then filed a complaint with my credit card company. Only because i filed a complaint with the credit card company did they send the brackets. Of course the brackets didn't work just like before causing even more damage. I then filed a complaint again with my credit card and they ignored American Express for months and at the last minute answered my complaint. So now I'm out $3,200 for curtains that can't hang and have thousands of dollars worth of drywall damage in my brand new home. This company is absolute trash and will steal your hard earned money. Please heed my warning and find another company so you're not out thousands.
1 August 2025
Unprompted review
Reply from Curtarra
Hi Michelle,
Thank you for your feedback. We are deeply sorry for the frustration during the setup of your whole-house window solution.
Because you chose our premium, heavy-weight fabrics on a double-rod system, the installation requires specific reinforcement when mounting on drywall rather than solid wood or studs. Our records show that after our designer and support team intervened, we provided the necessary heavy-duty anchors that successfully secured the rods.
Regarding the payment dispute, we have been working transparently with the bank to show that the installation issue was addressed with professional-grade hardware. We never want a customer to feel their money isn't valued.
We are committed to your total satisfaction. If there are still concerns regarding the final look or the wall repairs, please contact us at support@curtarra.com directly so we can conclude this matter fairly for you.
Sincerely,
The Curtarra Support Team
Exceeded expectations.
5 January 2026
Reply from Curtarra
Hi Jim,
What a wonderful compliment! Thank you for sharing that we exceeded your expectations.
Our goal is to make the custom window journey as seamless and high-quality as possible, and it’s incredibly rewarding to know we hit the mark for you.
We are honored to have you as part of the Curtarra community. Thank you again for your support!
Best regards,
Curtarra Team
Very disappointing experience
Very disappointing experience. I ordered sheer curtains for two rooms (96” width (48x2) x 76” length and 70” width x 76” length). The quality is extremely poor and the curtains arrived completely flat with zero drape.
They refuse returns and claim I should have selected 3x fullness, yet this requirement is not clearly shown on the order or edit page—it’s hidden in less obvious sections. I followed the visible measurements during checkout.
I paid $213 for a product that feels cheap and looks worse than budget curtains from IKEA. To get acceptable fullness, they expect customers to spend over $500, which is unreasonable for this quality. Misleading instructions and questionable reviews. I do not recommend this company.
14 January 2026
Unprompted review
Reply from Curtarra
Dear Kayla,
We sincerely apologize that the final look of your curtains did not meet your expectations.
It appears there was a mismatch between the fullness ratio selected and the draped effect you envisioned, which is especially critical for lightweight fabrics. We take your feedback regarding our interface seriously and are already working to make our fullness recommendations more prominent to prevent this for future guests.
To help you achieve the perfect look, we offer a 50% 'Resolution Credit' for correction orders. For instance, if your initial order was $200 and the upgraded version with correct fullness is $400, our 50% discount ensures you only pay the difference to get the curtains you truly wanted. Our goal is to ensure you don't feel you've spent extra to get the right result.
Please contact our dedicated support team, and we will personally assist you with this special adjustment.
Warmly,
The Curtarra Team
I have had the most amazing experience…
I have had the most amazing experience working with everyone at Curtarra. I provided exact measurements for my 2 doorways and they provided expert suggestion and guidance. They also helped me create custom curtains for my needs, including custom color, trim, decoration, fabric weight, and the fact I needed it fire-retardant. It has been an absolute pleasure working with the Curtarra team.
1 August 2025
Unprompted review
Reply from Curtarra
Dear Adam,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our team at Curtarra. It's great to know that our expert suggestions and custom solutions met your needs perfectly.
We take pride in providing personalized service, and your satisfaction is our top priority.
If you need anything else in the future, please don't hesitate to reach out. It was a pleasure working with you!
Best Regards,
Curtarra Team
All has been great
All has been great. Blind as expected. Mechanism working well and fairly easy installation.
My only thing are side panels look a little odd. They look like they are pasted on which they are with velcro. Not a great fit but I am ok with it. Thanks!
10 January 2026
Reply from Curtarra
Dear Sofia:
Thank you for your review! We're glad to hear that you're satisfied with the blinds and that the installation was straightforward. We appreciate your feedback about the side panels; we strive for the best fit and will take your comments into consideration for future improvements.
If you have any further questions or concerns, feel free to reach out. Thanks again!
Best Regards,
Curtarra Team
I suggest you look elsewhere! These curtains are insanely overpriced
These curtains are insanely overpriced. Paid over $1,200 for 4 small panels. Exact same quality, color and construction as ones I bought on Amazon for $40. Also wasn't clear about the pleat I selected coming with only snaps and I was unable to hang with my track system. After 3 customer service reach outs they refused to help or offer any option. Lost over 1k. Buy elsewhere and save tons of money while having the security of being able to return if needed
18 December 2025
Reply from Curtarra
Dear Robert,
Thank you for your feedback. We understand your concerns regarding the curtains you purchased. Upon reviewing your order, we see that you selected ripple fold curtains, which require special carriers to connect to your track system.
Our customer service team member, George, has reached out to you via email to provide a solution for this issue. Please check your inbox for his message, and we hope to assist you in resolving this matter promptly.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Curtarra Team
Curtains are perfect.
Great customer service.
Curtains are perfect.
Thank you for what you all do.
5 January 2026
Reply from Curtarra
Dear Paul and Karen,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service and that the curtains are perfect for you. Your appreciation means a lot to us, and we look forward to serving you again in the future!
Best regards,
Curtarra Team
Great product
Great product, easy to purchase. Arrived quickly. I'm going to buy more.
12 January 2026
Reply from Curtarra
Dear MC,
Thank you so much for your kind words! We're thrilled to hear that you found our product easy to purchase and that it arrived quickly. We appreciate your support and look forward to serving you again with your next purchase!
Best regards,
Curtarra Team
I placed an order on 12-20-25
Update. Curtarra CS was very helpful. They tracked down the order and updated me with the new tracking. The quality of the curtains are awesome. I am thrilled I received them and was worth the wait. *****I placed an order on 12-20-25. Rec'd confirmation on 12-28-25 that the order is on its way. As of today, 1-13-26, FedEx still does not have the package (according to tracking number provided) and there is no expected date of delivery. I was not aware these were made in China. Not happy. I cannot comment on the quality as I dont have the curtains yet. Hopefully I will get them one day as I spent $500.
16 December 2025
Unprompted review
Reply from Curtarra
Dear Christine,
Thank you for your feedback. We sincerely apologize for the delay you experienced with your order. The logistics were affected due to customs inspections.
We have confirmed that customs has now cleared your package, and it is currently out for delivery. We expect it to arrive within the next three days.
Thank you for your understanding and patience. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Curtarra Team
Phenomenal quality curtains and great experience
The experience from the website to getting the curtains was amazing.
First of all, they are extremely detailed on their website and have a lot of information what's possible.
From the day I ordered I got an email stating that they got the order, then the next email was that it was shipped and then I got an email that they were delivered. No spam or more ads, just a super smooth process.
The packaging was great, they made sure to seal the sides with tape, so water doesn't get in.
I have professional sewing experience and have been in the business for 10+ years. The quality, the stitching, the color and attention to detail is off the charts.
I'm extremely happy with the curtains. I would recommend them.
9 January 2026
Unprompted review
Reply from Curtarra
Dear Darren,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience from start to finish. It's great to know that our website provided the detailed information you needed and that our communication kept you informed throughout the process.
We take pride in our packaging to ensure that your curtains arrive in perfect condition, and we're delighted that you appreciated the quality and attention to detail. Your professional insight means a lot to us!
Thank you for recommending us, and we look forward to serving you again in the future!
Best Regards,
Curtarra Team
I really liked the blinds
I really liked the blinds, they were easy to install, easy to operate, and I liked the quality of the material. The only thing missing is a bar to close the roll
4 January 2026
Reply from Curtarra
Dear Larisa:
Thank you for your feedback! We're glad to hear that you liked the blinds and found them easy to install and operate, as well as appreciating the quality of the material. We appreciate your suggestion regarding the missing bar to close the roll, and we'll definitely consider that for future improvements.
If you have any questions or require assistance, please don't hesitate to contact us. Thank you!
Best Regards
Curtarra Team
I ordered Leslie curtains custom fit…
I ordered Leslie curtains custom fit for our dining room. Also ordered curtain rings and hooks. The process was seamless and the curtains are beautiful. Could not be happier. As it turns out I did not need the additional curtain hooks as the curtains arrived with hooks in place. Curtarra graciously provided a partial refund. They did not have to do that as that was my mistake. Excellent product, excellent customer service. Highly recommend
2 January 2026
Unprompted review
Reply from Curtarra
Dear Clifton:
We're delighted to hear that the Lesley curtains fit perfectly in your dining room and that you found the ordering process seamless. It's great to know that the curtains exceeded your expectations and that our customer service team was able to assist you with the partial refund.
If you have any questions or require assistance, please don't hesitate to contact us. Thank you!
Best Regards
Curtarra Team
The curtains all came in exactly as I…
The curtains all came in exactly as I expected. They fit the windows well and I am pleased with the colors and overall quality
14 December 2025
Reply from Curtarra
Dear Julie:
Thank you for your positive review! We're thrilled to hear that the curtains met your expectations and fit your windows perfectly. It's great to know that you are pleased with the colors and overall quality.
We're thrilled to hear your curtains are perfect. If you have any questions or require assistance, please don't hesitate to contact us. Thank you!
Best Regards
Curtarra Team
Service follow up outstanding
They are well made and can feel the difference. I was adding and changings things so what I wanted got edited. Follow up to fix issue was good was a few emails back and forth. I like how you can opt for cotton.
21 December 2025
Reply from Curtarra
Dear Chris,
Thank you for your thoughtful review! We're glad to hear that you appreciate the quality of our products and noticed the difference. We also value your feedback regarding the editing process and the follow-up communication; we strive to ensure a smooth experience for our customers. It's great to know you like the option for cotton as well! If you have any more questions or need further assistance, please feel free to reach out.
Best Regards
Curtarra Team
Less than satisfied
The curtains took like three weeks to get here which is OK. But after hanging them, the curtain belt that came with both curtains for the French doors were in no way long enough to belt the curtains in the middle and so the curtains just hang without any shape. They do the job, but they are not spectacular in the least I would go with a different company. They also took days to call me back after sending them multiple emails and it came out of Australia.
21 December 2025
Reply from Curtarra
Dear Scott,
Thank you for your feedback. We sincerely apologize for any inconvenience caused. We are pleased to know that the curtains arrived within a reasonable timeframe, but we understand your dissatisfaction with the length of the curtain straps and the delay in our email response. Curtain belts for the French door are generally shorter to allow the curtains to gather in the middle. If you need any assistance or have any questions, please feel free to let us know. Thank you for your honesty; we hope to provide you with a better service experience in the future.
Best Regards
Curtarra Team
Great customer service
Great customer service. Cares about their customers.
26 December 2025
Unprompted review
Reply from Curtarra
Dear Ben,
Thank you for your fantastic review! We're so glad to hear that you experienced great customer service and felt valued as a customer. Your feedback inspires us to keep providing the best support possible. If you have any further questions or need assistance, we're here to help!
Best Regards
Curtarra Team
Reply from Curtarra
Dear Heather,
Thank you for your kind words! We're delighted to hear that the fit was wonderful and that you found our service timely and responsive. Your satisfaction is our top priority! If you need anything else, don't hesitate to ask.
Best Regards
Curtarra Team
Quality is beautiful and it was easy to…
Quality is beautiful and it was easy to install. Wonderful experience!
25 December 2025
Reply from Curtarra
Dear Susan,
Thank you for your wonderful feedback! We're thrilled to hear that you found the quality beautiful and the installation process easy. Your positive experience means a lot to us! If you have any further questions or need assistance, feel free to reach out. Enjoy your purchase!
Best Regards
Curtarra Team
Did not recieved the package
24 December 2025
Reply from Curtarra
Dear Alvin,
Thank you for your feedback. We have checked with our customer service team and found that George had offered you after-sales service on your order. We hope everything is going well. Your positive experience means a lot to us.
If you have any further questions or need assistance, please feel free to reach out. We are here to help. Enjoy your purchase!
Best Regards
Curtarra Team
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