Volkswagen Financial Services UK Reviews 11,155

Absolutely great service from start to finish.
The salesman explained everything about the car, so it made the transition from the old model to the new one very easy.

I’ve been with Volkswagen Financial Services for six years now and overall I’m very satisfied with the service. Everything has always been handled smoothly and professionally, with good communication and no major issues. The only thing I think could be improved is the interest rates for loyal returning customers, as it would be nice to see better offers for long term clients. Apart from that, my experience has been very positive.

People who work there were very helpful and friendly. The showroom was very clean and plenty of chairs to sit in while you waited.

My recent purchase of a Skoda Elroq was the first time I had any dealings with VW Financial Serbices. Everything was well explained by the sales team and the whole procedure was relatively easy and straightforward.

As soon as I walked into the depot everyone was welcoming and helpful.
Atmosphere was great.
Met Callum and he was very helpful and talked me through everything.
Went on a test drive in the car I was interested in and he went through the techi bits of the car which was helpful for me now.
Callum kept me up to date with the car in preparing it for me to collect, and thankfully he dropped a car to me for a few days due to delays with getting the car perfect for me. I didn’t mind waiting as would prefer Audi to cover every thing before handover.
Experience was very positive:-)

my extreme disappointment with the service I received from your dealership during and after the purchase of my vehicle, part-exchanged through Audi Tamworth.
While I am satisfied with the car itself, the level of service I received has been completely unacceptable and far below the standards I would expect from Audi.

Key issues I experienced include:
Rushed Sale and Lack of Test Drive – I felt pressured to purchase the vehicle, being told that discounts were only available on this particular car and that it was my “final chance.” I did not have the opportunity to test drive the vehicle beforehand, which made me uncomfortable with the rushed decision-making process.

Incorrect Number Plate and Paperwork – I was advised I would receive a specific number plate, but the dealership issued the wrong one. I flagged this immediately with my insurance company, yet I still received incorrect paperwork. I expect reconfirmation of the correct paperwork and a paper copy for my records. It is unacceptable that I should have to chase this up myself.

Lost Key and Delivery Issues – My vehicle key was misplaced by the dealership, and I had to collect it from the branch. While the delivery driver was not at fault, the lack of clear communication or guidance on resolving the issue was highly unprofessional.

Audi App Activation Issues – I received no instructions or code to connect my vehicle to the Audi app. I had to call the dealership multiple times, and only after speaking with a manager was I able to resolve the issue. This is basic support that should have been provided automatically.
Poor Communication and Follow-Up – The dealership failed to provide any proactive communication or follow-up as promised. I was told by a manager not to provide feedback until I had driven the car, yet no phone call or guidance was offered regarding vehicle setup. At multiple points, I felt the staff were trying to “get rid of me” rather than assist me.

After-Sales Negligence – Despite raising multiple issues, the dealership has made no proactive efforts to correct mistakes, provide guidance, or ensure a smooth post-sale experience. I should not have to repeatedly chase the dealership to resolve errors or get support.

Overall, while the car itself meets my expectations, the dealership’s service has caused significant inconvenience, frustration, and disappointment. I have never experienced such poor service from Audi, and this has made me seriously reconsider my future loyalty to the brand.

It was straightforward. Every step was explained by the salesperson.

Quick and easy to set up. Great communications too.

Sloppy administration means I am still not confident in the process. Was repeatedly asked ( via emails) to sign the e-documents before collecting the car, at the point of collection and after; this was time consuming, not easy to perform on a mobile phone and made me very concerned about the process which when making substantial financial commitment is disconcerting.
Also my name is spelt without a capital letters on all the paperwork and my title is incorrect which means it is also incorrect on the V5C
Unprofessional.

Logical process, however some of the documents sent to sign had very small font and were difficult to read on a mobile phone. Didn't feel particularly in control of what I was signing initially, but it went ok in the end. A summary by email of what to expect before going through each document. would have been useful.

The delivery of our new car was delayed for 5 days due to their inefficiency.
We were ready to pick up our car, but on the day we were told that VWFS had not completed their part of the contract.

Fast, efficient service

My 12th year with Volkswagen easy to deal with and the staff are always polite and helpful..

The whole experience from start to finish was an absolute breeze! The sales personnel are absolutely amazing, as soon as you walk in your greeted with a welcoming and a drink. Very professional and to a high standard

Good experience from the dealer who explained the finance in detail. I felt I got a great deal. Staff at Winchester Skoda very helpful, and kept me updated throughout my new car order process with weekly updates

We had no idea about how car finance worked, as we haven't changed cars for 18 years. It was explained by Billy in such a simple to understand way that we had no hesitation going ahead with the purchase.
We are very satisfied with the service.

Our sales executive, Roman Collins, was a most helpful, thorough and professional person. Great knowledge of the vehicles and explained everything clearly, from the financing to every aspect of the vehicle controls and capabilities.
Roman talked us through, and covered every aspect of our purchase of the vehicle.