Unlike a lot of firms you actually do what you say We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing The staff we deal wit... See more
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Our experience from the beginning was nothing but positive. The team at the end of the phone were very helpful and the engineers who helped us plan and fit our new heating system were exceptional. I w... See more
Company replied
Always found Custom Heat a first class company to do business with. On the times that I have had to call them out they have done a first class job, with a very professional worker. Many thanks
Company replied
I found custom heat through worcester boilers ,through there system.I did think they would have been closer ro me in Devon,but they came from Cornwall !.They where good,at the end it felt rushed ,whic... See more
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Company details
- #42 of 77 best companies in Central Heating Service
- #10 of 18 best companies in Air Conditioning Contractor
- #13 of 37 best companies in Electrician
- #39 of 61 best companies in Gas engineer
- #3 of 11 best companies in HVAC Contractor
- #48 of 99 best companies in Plumber
Written by the company
Established in Rugby & Coventry since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
Trewint Farm, PL30 4HX, Bodmin, England, United Kingdom
- 01208 244024
4.2
Great
31 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unlike a lot of firms you actually do…
Unlike a lot of firms you actually do what you say
We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing
The staff we deal with on line again know what they are doing and they are also polite and professional
Now you know why we picked you to change our boiler and carry out the service THANK YOU
24 April 2026
Reply from Custom Heat Ltd - Bodmin
Thank you Tony, it's brilliant to hear that our reliability and professionalism have made such a positive impression. We're really pleased both our engineer and office team delivered the service you expected. Looking forward to helping with your boiler replacement when you're ready.
Lincoln, Custom Heat
First class Service
Always found Custom Heat a first class company to do business with. On the times that I have had to call them out they have done a first class job, with a very professional worker. Many thanks
16 April 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind words! We're delighted to hear you've consistently received such professional service really appreciate your support.
Happy with the job
I found custom heat through worcester boilers ,through there system.I did think they would have been closer ro me in Devon,but they came from Cornwall !.They where good,at the end it felt rushed ,which i could understand .When the flue was fitted i asked for the picture of the new flue so i could keep it,for reference,it was taken but never received it by email ? ! (Knocked a point off for that ).I will say all the dealings before and after fitting on the phone where excellent,thank you
7 April 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your feedback! We're really pleased to hear you were happy with the service overall and communication throughout.
Sorry to hear the photo wasn’t received, I’ll look into this for you.
Good experience…
Enineer informed me of his time for arrival. He was polite and got on with. his job and left everything tidy
27 March 2026
Reply from Custom Heat Ltd - Bodmin
Thanks for your feedback! Great to hear the engineer kept you informed, worked efficiently and left everything tidy.
Very happy
Arrived on time very pleasant young man did a good job very happy with work as always. Thank you
8 April 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind words! We're so pleased to hear you were happy with the service and that everything went smoothly as always.
First service following a new boiler…
First service following a new boiler install by the same company. Gas engineer was neat, tidy and advised on running the boiler. Eg: pressure dropping and repressurise. Good company, easy to deal with.
31 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind review! We’re really pleased to hear you were happy with your first service following your new boiler installation.
It’s great to know our engineer was neat, tidy, and took the time to explain how to run and maintain your boiler, including how to manage the pressure. We believe it’s important that our customers feel confident using their system day-to-day.
Thanks again for choosing Custom Heat!
Good response when things go wrong
Good response when things go wrong. Good overall service and efficient call-outs.
Need to get monthly service going
29 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind feedback! We're really glad to hear that you were happy with our response and service, especially when things didn’t go to plan - that’s when it matters most. Thanks for choosing Custom Heat!
Reliable
As always Lee was polite and friendly and completed the service in a timely manner leaving everything tidy.
2 April 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind words! We're really pleased to hear that our engineer Lee provided a polite and friendly service and left everything clean and tidy. We look forward to helping you again in the future!
Good and friendly service.
29 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your feedback!
You would have got 5 stars but for the…
You would have got 5 stars but for the fact you didn't send your engineer somebody to give him a hand to help get the old boiler out, he didn't get help until lunchtime and the new one didn't arrive until about 11-30 hence it took two days, otherwise a very good job, your engineer Douglas was a very friendly bloke and good at his job
14 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your feedback. We’re pleased you were happy with the overall job and that Douglas made a positive impression, we’ll be sure to pass that on to him. Your comments have been noted and will be shared with the team.
Reply from Custom Heat Ltd - Bodmin
Thank you for your 5 star review and for choosing Custom Heat!
I have recently joined custom heat and…
I have recently joined custom heat and found them to be polite and helpfull
5 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind review, and for choosing Custom Heat as your new go to heating and plumbing specialist!
Our experience from the beginning was…
Our experience from the beginning was nothing but positive. The team at the end of the phone were very helpful and the engineers who helped us plan and fit our new heating system were exceptional. I would highly recommend this company and team.
3 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind review. We’re delighted to hear that you had such a positive experience from start to finish. Our team works hard to provide helpful support over the phone and ensure every installation is carefully planned and completed to the highest standard, so it’s wonderful to know this came across during your project. Thanks for choosing Custom Heat!
Efficient friendly service engineer
3 March 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your 5 star review and for choosing Custom Heat!
Fix the problem straight away
Fix the problem straight away, not , still not fixed after 4 trips. Turn up on time. Having to pay over£500, Thought I had paid what I owed, only to find out 3 mths later that I am threatened with court action. I moved f the house in October.
24 February 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your feedback. Your comments have been passed on to our Operations Director for review.
I had my new oil boiler installed…
I had my new oil boiler installed yesterday it all went great from start to finish defo five stars
12 February 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for the five stars! We’re delighted to hear everything went smoothly with your new oil boiler installation. Your feedback is greatly appreciated, Thank you for choosing Custom Heat.
An efficient company to deal with
My service started promptly and was thorough.
The engineer was courteous and friendly.
10 February 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your kind review. We’re delighted you had a positive experience and that everything was carried out to a high standard. Thank you for choosing Custom Heat!
Poor service
Waited 2.5 months for repairs. Not finished. The cost of finishing would be more than purchasing a new fitted system.
16 February 2026
Reply from Custom Heat Ltd - Bodmin
Thank you for your feedback.
We’re sorry to hear you’re still waiting for the repairs to be completed. Your comments have been passed to our Operations Director for review.
This was a fantastic service highly …
This was a fantastic service highly recommend. Workers were polite efficient and reasonable priced .
4 February 2026
Reply from Custom Heat Ltd - Bodmin
Thank you so much for your kind review and recommendation. We’re delighted you were happy with the overall experience and really appreciate you taking the time to share your feedback.
Really good service
Really good service, punctual and professional. Engineer Peter was very knowledgable and a lovely chap! Would definitely recommend and will be going back if I get any issues in the future
6 February 2026
Unprompted review
Reply from Custom Heat Ltd - Bodmin
Thank you so much for the lovely review! We’re really pleased to hear you were happy with the service and that our engineer Peter made such a positive impression. We truly appreciate the recommendation and would be more than happy to help again if you ever need us in the future 😊
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