Cut My Reviews 21,299

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Company replied

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. #61 of 128 best companies in DIY Store
  2. #6 of 7 best companies in Acrylic Shop
  3. #141 of 244 best companies in Home improvement shop
  4. #17 of 24 best companies in Plastic Products Supplier
  5. #6 of 9 best companies in Plywood supplier
  6. #19 of 31 best companies in Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(21,299)

5,259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect cut and delivered on time

Perfect cut and delivered on time

8 June 2026
Cut My logo

Reply from Cut My

Hi Jeremy,

Thank you so much for your wonderful feedback! We're thrilled to know that your cut was perfect and arrived right on time.

Kind regards,
Cut My

Rated 3 out of 5 stars

Good quality product but check your confirmation email

Good quality product, and the 'cut my hole' tool seemed intuitive, but after 20 mins of agonising over the exact placement of the hole I wanted and its dimensions, these didn't pull through and I got a plain intact sheet instead. When I contacted them, they said they recommend checking the confirmation email when it comes through to ensure it's as expected, and there's nothing they would do.

8 June 2026
Rated 5 out of 5 stars

Excellent Service and Highly Recommended

Excellent service and precise cut and delivered on time. Highly recommended.

26 May 2026
Cut My logo

Reply from Cut My

Hi there,

What a lovely review to receive! We're thrilled that you found our service excellent and appreciates the precise cuts delivered on time. Thank you for recommending us; it truly means a lot to our team.

Kind regards,
Cut My

Rated 2 out of 5 stars

Ordered Wednesday

Ordered Wednesday. Too late for dispatch. Delivery set for Friday. Instead dispatch late Friday, no delivery until Monday. Will not believe the hype and will she elsewhere next time.

26 May 2026
Rated 5 out of 5 stars

Straightforward to order

Straightforward to order. I received exactly what I had ordered on time. Great service

4 June 2026
Cut My logo

Reply from Cut My

Hi Tony,

Thank you for your wonderful feedback! It’s fantastic to hear that your ordering experience was so straightforward and that everything arrived on time and to your satisfaction. Our team always strives to provide great service, and it's rewarding to know it resonated with you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Circular acrylic discs

I needed two circular clear acrylic discs I measured them and ordered on line they arrived well packaged and protected I unwrapped them and they were perfect
I would definitely recommend this company to anyone really great service

20 April 2026
Cut My logo

Reply from Cut My

Hi there

Thank you so much for your fantastic review! It’s wonderful to hear that your circular acrylic discs arrived well packaged and to your satisfaction. We take great pride in ensuring that our products meet the highest standards, so it's rewarding to know we hit the mark for you. Your recommendation truly means a lot to us, and we hope to serve you again in the future!

Kind regards,
Cut My

Rated 5 out of 5 stars

Exactly as described

Exactly as described, cut to size correctly ,and speedily delivered.

26 May 2026
Cut My logo

Reply from Cut My

Hi Andrew,

Thank you so much for your kind words! We're delighted everything was cut to size correctly and delivered promptly. Your satisfaction is what we strive for.

Kind regards,
Cut My

Rated 5 out of 5 stars

All good one again

All good one again. Thanks

5 June 2026
Cut My logo

Reply from Cut My

Hi James,
It's fantastic to see your positive feedback again! Thank you for choosing us, and we’re thrilled that everything met your expectations.

Kind regards,
Cut My

Rated 5 out of 5 stars

I ordered a walnut shelf which came…

I ordered a walnut shelf which came well packed with carboard on the corners to prevent damage. It was maybe my fault on ordering but there was no edging tape on any of the sides so I had to purchase this & fit but otherwise very good service & quality

15 May 2026
Cut My logo

Reply from Cut My

Hi Alan,

Thank you for taking the time to share your experience with us. We're thrilled to hear that your walnut shelf arrived well packed and in great condition. It’s always our aim to ensure that our products reach our customers safely, so we appreciate your mention of the protective packaging! We are sorry you missed the option to add edge banding on our website and understand how this caused an inconvenience, but we are glad you could sort it! If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out!

Kind regards,
Cut My

Rated 2 out of 5 stars

Ordered x 2 pieces

Ordered x 2 pieces, gave exact measurements, received both with incorrect cut outs.

I sent a complaint and received a 'tkt' number, waited a few days, received no response, chased twice, still no response....

Not impressed!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptionally good on all fronts

Easy to navigate website and straightforward to customise size, thickness and type of product. Very good value for money. Prompt delivery and product fitted exactly onto each circular top. Exact profile, well finished product. Well packaged and good delivery service. Exactly what I wanted and required for garden project. Strongly recommend.

5 June 2026
Cut My logo

Reply from Cut My

Hi there

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our website was easy to navigate and that you found everything you needed for your garden project. It's wonderful to know that the product not only fit perfectly but also met your expectations in terms of quality and value. Your recommendation means a lot to us, and we hope to assist you again in the future!

Kind regards,
Cut My

Rated 1 out of 5 stars

Missing quality control?

I ordered a custom cut plywood sheet, but it arrived completely wrong due to terrible cutting errors. At one end, the sheet measures 195mm, and it tapers up to 200mm at the other, a 5mm error on a straight cut. According to their website, their cutting tolerance is +/- 1mm, so this is completely outside of what is acceptable. It is a clear quality control failure. I emailed customer support with clear photographic evidence showing the measurements against a tape measure, but I have been met with complete radio silence. Looking at other reviews, it seems a lack of response to cutting errors is a common issue here.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and delivery was…

Brilliant service and delivery was quick and perfectly packaged

5 June 2026
Cut My logo

Reply from Cut My

Hi Beth,

Thank you so much for your kind words about our service and delivery. It's wonderful to know that everything arrived quickly and in perfect condition.

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Devaka,

Thank you so much for your kind words about our service and product! It’s wonderful to know that we managed to meet your expectations.

Kind regards,
Cut My

Rated 5 out of 5 stars

Exactly as ordered and required

Brilliant. Easy to order. Quick delivery exactly to spec and fit perfectly. All for a good price. Can’t fault it.

1 June 2026
Cut My logo

Reply from Cut My

Hi Bruce,

Thank you for taking the time to share your experience with us. It’s wonderful to know that your order was easy to place and arrived quickly, fitting perfectly to your specifications. We strive to provide great value and service, so we truly appreciate your feedback!

Kind regards,
Cut My

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i…

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when fitted fitted perfectly .
Such an easy process from ordering to collecting and they lookAmazing better than i imagined and easy to fit

5 June 2026
Cut My logo

Reply from Cut My

Hi Kevin,

What a lovely review to receive! We’re thrilled that you found the process of ordering and collecting your splashbacks so seamless. It’s fantastic to hear that they fitted perfectly and exceeded your expectations in both appearance and ease of installation. Your satisfaction is incredibly important to us, and it’s wonderful to know we could contribute positively to your kitchen project.

If you ever need assistance or have more projects in mind, please don't hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Product as described and well packed.

Product as described and well packed.

5 June 2026
Cut My logo

Reply from Cut My

Hi Steve,

What a lovely review to receive! We’re thrilled that your product arrived as described and was well packed. Your satisfaction is our priority, and it’s wonderful to know you had a positive experience.

Kind regards,
Cut My

Rated 5 out of 5 stars

First class service

Perspex cut precisely to size, with a correctly sized hole exactly where I wanted it.

They also used a very good delivery company who were very responsive to my request for a slight delivery change.

First class service

26 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Pete,

Thank you so much for your kind words about our service! It’s wonderful to hear that the Perspex was cut precisely to size and that the hole was exactly where you wanted it. Ensuring timely and responsive delivery is important to us, so we're delighted you had a seamless experience with our delivery partner. Your satisfaction means a lot to us, and we hope to assist you again in the future!

Kind regards,
Cut My

Rated 1 out of 5 stars

Pretty disappointing

Pretty disappointing. Ordered a plexi panel with an air con vent. They sent two for some reason. Both wildly incorrectly sized including the cut out and took three days to arrive. Called straight away and hoped they’d resolve asap. They said they would and expected delivery today (two days after letting them know); I’m still without the product. Hoping this is a one off as they sound pretty good, but nonetheless I expected better… Might write a better review if the product ever arrives…

26 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Bal,

We sincerely apologise for the frustration you’ve experienced with your order and the confusion surrounding the incorrect sizes. It’s disappointing to know that not only did you receive the wrong items but that our communication fell short as well. We can confirm that a replacement was delivered this morning, and we appreciate your patience throughout this process. We truly hope this is a one-off situation and that you'll give us another chance to show you our commitment to quality.

Kind regards,
Cut My

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