Cut My Reviews 21,296

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Company replied

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. #61 of 128 best companies in DIY Store
  2. #6 of 7 best companies in Acrylic Shop
  3. #141 of 244 best companies in Home improvement shop
  4. #17 of 24 best companies in Plastic Products Supplier
  5. #6 of 9 best companies in Plywood supplier
  6. #19 of 31 best companies in Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,296)

5,259 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bespoke product

Great bespoke product. Great comms

8 June 2026
Cut My logo

Reply from Cut My

Hi Jay,

It’s wonderful to hear that you enjoyed your bespoke product and appreciated our communication. Your satisfaction is truly important to us, and we’re grateful for your feedback!

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent

Super fast delivery, excellent service and product cut exactly to my measurements. Would definitely use again and will recommend 5/5

26 May 2026
Cut My logo

Reply from Cut My

Hi Chris,

Thank you for taking the time to share your wonderful experience with us! It’s fantastic to hear that your order arrived quickly and was tailored perfectly to your measurements. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

5 Star service

The company cut my order to size perfectly and it was sent to me within a few days.From start to finish it was seamless .Would use them again no problem

4 June 2026
Cut My logo

Reply from Cut My

Hi John

What a lovely review to receive! We're so happy that your order was cut to size perfectly and reached you in just a few days. It’s always great to know when our customers have a seamless experience, and we look forward to serving you again in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent Quality and Precision Every Time

I’ve used Cut My for a couple of different projects now, including a custom acrylic table protector and acrylic panels for secondary glazing, and they’ve been excellent every time.

Everything has been cut exactly to the measurements I provided, the quality has been superb, and delivery has always been quick. Both orders arrived well packaged and ready to install, with no issues whatsoever.

It’s refreshing to find a company that consistently delivers exactly what you order. I wouldn’t hesitate to use Cut My again and would happily recommend them.

25 March 2026
Cut My logo

Reply from Cut My

Hi Mel,

Thank you so much for sharing your wonderful experience with Cut My. It’s fantastic to know that both your custom acrylic table protector and secondary glazing panels were crafted to your specifications with such precision. We take great pride in our quality and the care we put into packaging for safe delivery, so it’s lovely to hear everything arrived ready for you to install without any issues. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Kind regards,
Cut My

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Initially the product I ordered had an issue, so I spoke to customer service and they resolved the issue very quickly, with no fuss. I will definitely use CutMy again for future projects.

27 May 2026
Cut My logo

Reply from Cut My

Hi Radu,

Thank you so much for taking the time to share your experience with us. It’s wonderful to hear that our customer service team was able to resolve your issue quickly and efficiently, ensuring a fuss-free experience for you. We truly value your feedback and are excited that you plan to use Cut My for future projects. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very efficient

Very efficient, fast delivery, precise size as ordered. All much appreciated.

8 June 2026
Cut My logo

Reply from Cut My

Hi Michael,

Thank you so much for your kind words about our service! We're delighted to know that you appreciated the fast delivery and the precise sizing of your order.

Kind regards,
Cut My

Rated 3 out of 5 stars

Nice product, poor service.

CutMy offer an excellent product, but they're let down by poor quality and customer service processes.
When I ordered cut plywood, it was promised in two days, but it actually took five days for it to be ready. On a previous order, I ordered a pair of doors (one left-hand and one right-hand), but two left-hand doors were provided.
Customer service emails and chat are managed by bots.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Well packaged and arrived promptly

Well packaged and arrived promptly. Everything was spot on! Excellent service.

8 June 2026
Cut My logo

Reply from Cut My

Hi Kathryn,

It's wonderful to hear that your order arrived promptly and was well packaged. Thank you for recognising our team's efforts; we always aim to provide excellent service and it's great to know we achieved that for you.

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Louise,

Thank you so much for your wonderful feedback! We're delighted that you found the ordering process easy and enjoyed the quick delivery. Your satisfaction means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Perfect cut

Perfect cut
Delivered on time with great care
A very professional company
Great care with the packaging well protected

8 June 2026
Cut My logo

Reply from Cut My

Hi Lucy,

Thank you so much for taking the time to share your wonderful feedback. We’re delighted that your order arrived on time and was packaged with such care. Your satisfaction with our service and product means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great product

Great product, fast delivery and great communication

27 May 2026
Cut My logo

Reply from Cut My

Hi Caroline,

Fantastic to hear you're enjoying the product and that everything was delivered quickly! We always strive for great communication, so your feedback is truly appreciated.

Kind regards,
Cut My

Rated 5 out of 5 stars

Quality of the product was very good

Quality of the product was very good. Only negative point was to “start “ the peel off film. The disc was cut to close tolerance.

26 May 2026
Cut My logo

Reply from Cut My

Hi there,

Thank you for sharing your wonderful feedback with us! It’s fantastic to know that the quality of your product met your expectations. We're sorry to hear about the small challenge with the peel-off film; we appreciate your insight and will certainly take it on board as we continue to improve.

Kind regards,
Cut My

Rated 5 out of 5 stars

Solution for casement aircon hose

Bought cut Perspex for aircon hose for casement window as other choices were inefficient - best solution ever! Very simple idea that I can easily transfer to other prepared frames the same size. Very happy with the quality, packaging and speed of delivery ! Thankyou so much

16 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Jacqueline,

What a lovely review to receive — thank you for sharing your experience with us! We're thrilled that our cut Perspex provided the perfect solution for your air conditioning needs. It’s fantastic to know that the quality and speedy delivery met your expectations, allowing you to easily transfer the product to other frames as needed. Your satisfaction is incredibly important to us, and we appreciate you taking the time to highlight those details.

Kind regards,
Cut My

Rated 5 out of 5 stars

Fast delivery and product was great and…

Fast delivery and product was great and very well packaged. May get more from them in the future

8 June 2026
Cut My logo

Reply from Cut My

Hi Bartosz,

Thank you for your fantastic feedback! It’s wonderful to know that you appreciated the speedy delivery and the quality of our product. We look forward to serving you again in the future!

Kind regards,
Cut My

Rated 5 out of 5 stars

Good Supplier

Quick turn around and reasonably priced. I will be using again.

27 May 2026
Cut My logo

Reply from Cut My

Hi Ted

Thank you for sharing your positive experience with us. It’s wonderful to know that you appreciated our quick turnaround and reasonable pricing. We look forward to serving you again!

Kind regards,
Cut My

Rated 5 out of 5 stars

Did exactly what I asked for

Did exactly what I asked, great service and delivery.

27 May 2026
Cut My logo

Reply from Cut My

Hi there

Thank you for your fantastic feedback! It’s wonderful to know that we delivered just what you asked for, along with great service.

Kind regards,
Cut My

Rated 5 out of 5 stars

Perfect cut and delivered on time

Perfect cut and delivered on time

8 June 2026
Cut My logo

Reply from Cut My

Hi Jeremy,

Thank you so much for your wonderful feedback! We're thrilled to know that your cut was perfect and arrived right on time.

Kind regards,
Cut My

Rated 3 out of 5 stars

Good quality product but check your confirmation email

Good quality product, and the 'cut my hole' tool seemed intuitive, but after 20 mins of agonising over the exact placement of the hole I wanted and its dimensions, these didn't pull through and I got a plain intact sheet instead. When I contacted them, they said they recommend checking the confirmation email when it comes through to ensure it's as expected, and there's nothing they would do.

8 June 2026
Rated 5 out of 5 stars

Excellent Service and Highly Recommended

Excellent service and precise cut and delivered on time. Highly recommended.

26 May 2026
Cut My logo

Reply from Cut My

Hi there,

What a lovely review to receive! We're thrilled that you found our service excellent and appreciates the precise cuts delivered on time. Thank you for recommending us; it truly means a lot to our team.

Kind regards,
Cut My

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look