Cutwel Reviews 

2,650
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting items often arrive promptly and are well-packaged. Many highlight the excellent product quality, describing them as professional tools with superior craftsmanship. Reviewers also appreciate the overall great service, finding the ordering process easy and the website helpful. However, some customers also noted occasional issues. A few experienced delivery delays, with items taking longer or not arriving on the promised day. Additionally, some reviewers were dissatisfied with courier performance, citing parcels not delivered or mishandled. There were also mentions of product descriptions being misleading or items received not matching specifications.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the quick and fast shipping, with... See more

Product

Customers generally report positive experiences with products, highlighting their good quality and value.... See more

Order

Reviewers mention positive feedback about order, highlighting easy ordering processes and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and great... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more

Company replied

Rated 5 out of 5 stars

Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).

Company replied

Rated 5 out of 5 stars

Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more

Company replied


Company details

  1. #76 of 96 best companies in Tool shop

Written by the company

Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,650)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Much better quality than I thought it…

Much better quality than I thought it would be.

2 April 2026
Cutwel logo

Reply from Cutwel

Thank you for the review. We appreciate you saying the quality was better than expected. It’s always great to hear when something arrives and exceeds what you had in mind.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

All good and a speedy delivery.

First time buyer and all good with next day delivery. Very helpful on the phone when I had a query with one of the ordered items.

23 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the feedback. We appreciate you mentioning the speedy delivery and the help you received over the phone. Always good to know a first‑time order went well.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

Cutwel delivers again

When using Cutwel, I've come to expect high standards for service, delivery and quality. Never been disappointed yet.

23 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the great review. We appreciate you saying that you’ve come to expect high standards from us and that we’ve continued to meet them. It’s always good to hear you’ve never been disappointed with the service, delivery or quality.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

Good service

Good, efficient and reliable service

19 March 2026
Cutwel logo

Reply from Cutwel

Big thanks for the 5 stars, it’s much appreciated.

Rated 4 out of 5 stars

A very wide range of cutters.

A very wide range of cutters.
Willing to provide small quantites - 1 or 2 or 3 of a small item.
One item out of stock did not hold up delivery of others.

16 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the review. We appreciate you highlighting the range of cutters and the fact that we can supply smaller quantities when needed. It’s also good to hear that the out‑of‑stock item didn’t hold up the rest of your order at the time.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

The communication with the company was…

The communication with the company was very polite, accurate and exceptional. My item was sent out same day and received it the following day. I have no hesitation in recommending this company. Many thanks.

19 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the lovely review. We appreciate you saying how polite and accurate the communication was, and it’s great to hear your order was sent out the same day and arrived so quickly. It’s always nice to know you’d recommend us.

Many thanks for taking the time to share your experience.

Kind Regards

Caroline@Cutwel

Rated 5 out of 5 stars

Excellent service

Excellent service, staff always helpful on the phone and will assist where ever possible.

13 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the great review. Really good to hear you had such solid service and that the staff were helpful whenever you needed them. Always nice to know the phone support made things easy for you.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Good advice from technical department

Good advice from technical department

11 March 2026
Cutwel logo

Reply from Cutwel

Thank you for the review. Great to hear the technical team were able to give you the advice you needed at the time. Always nice to know their support was helpful.

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