D-MAC Services 

I had a small issue with a fitting and it was dealt with fast and efficiently with no questions asked. Woul highly recomend these services 👍

I found the Company to be of great service, they called to book appt and came exactly at the time , texting before to advise of there visit . No mess after the job was fitted. Workman very mannerly . Would definitely recommend.

I had two outdoor taps fitted and I was more than happy with the service. I had a leak in the fitting and the engineer returned and rectified this free of charge without any hassle. Professional outfit and would recommend.

I asked D-MAC Services to investigate a problem with rainwater entering my boiler flue, dripping all the way down the boiler and onto the worktops. This only happens with heavy rain and strong wind blowing it in the general direction of the flue. The wall of the flue is exposed to the elements and there is no way of changing it to another wall.

The engineer who initially visited wasn't sure how to deal with the problem, but contacted a colleague who had experience of similar situations. This was fair enough as it shows the benefits of using a large company which collectively has a wide range of experiences, but I was still not entirely convinced about their confidence in fixing the problem.

The same engineer eventually came to my home to replace the flue, but this was at 5:45pm when the initial appointment was around 1pm. I can understand engineers being a few hours late when juggling several jobs, but I wasn't even aware they worked this late and most of my day was spent waiting. My boiler was given a service at the same time, however this seemed rushed and I waited a week before having to phone up and get a certificate emailed to me.

The initial repair unfortunately did not solve the problem so I phoned to arrange for remedial work. The office staff arranged this no problem and at no extra cost. This time the angle of the flue was changed by the engineer, but only slightly as it was close to a steel beam. There has been no strong winds blowing rain towards my flue since then so I am unsure the problem is fixed. I feel this is unlikely though because there has only been a slight adjustment and the general consensus with people I have spoken to about the problem is that in certain circumstances you cannot fully solve it.

Also during this second visit I was disappointed the engineer left PPE and other waste in my and other people's gardens. This shouldn't be happening any time, never mind during a global health pandemic. He also left the job unfinished when roughly 15 minutes more work was all that was required. In his defence, on both visits he could have done with help as it seemed a two man job. Ironically, when he did come back to finish the job there was a colleague with him, however this final task only required one person.

Overall, I appreciate it is a complex issue I have with my boiler which may be impossible to fully resolve. However, I would appreciate if the company said either that they did not know how to fix the problem or that what they proposed may not help. However they tended to speak in absolutes until after the work was complete, then began conveying their doubts. Of course I chose to trust them and therefore take a share of responsibility, but I feel they were not entirely honest during the whole process (which also dragged on far too long). I do not grudge the company the money I have gave them considering the amount of work done and the option I have of additional remedial work at no extra cost, however I was disappointed with the overall level of service and quality of work, therefore I have my doubts about whether they can help further if the problem continues to arise. Unfortunately I would not recommend this company to anyone else.

Great service by DMAX would defo recommend and use again . Thanks for the great work xx

Engineer carried out a thorough examination of boiler condition, operation etc and checked for gas leakage. Good job.

Turned up on time and carried out the work. Cleaned up afterwards but left a radiator outside my house which I had to call to arrange collection. The outside taps are slightly out of alignment and they also left the old cold tap. I didn't ask for this to be removed but assumed they would simply replace the cold tap and add a hot tap. I now have 3 outside taps.

Really good service, I had a hot and cold tap fitted, guys that fitted it was professional and did a great job was done in under an hour would recommend D-Mac kept me informed throughout and even called after to make sure I was happy with the work

Very good service. I am extremely pleased with the work that has been carried out.

Well spot on with job and great service in would highly recomened him

This was an excellent experience. Would recommend them to the type of job I got done 100%.

Great service. Friendly staff.
Delighted with the job done.

Great company, fast response time, excellent customer service, friendly staff. We’ve had various repairs and plumbing issues resolved. Nothing bad to say at all 😊

Got 2 outside taps fitted during the pandemic,my husband was in the shielding category and i have to say the guy that came was so pròffesional and followed all guidelines would definetely recommend D-MAC Services

Our service was completed on time and our engineer was very polite and courteous. He is a credit to the company

Done a boiler service and outside taps fitted really helpful and very efficient service that they provided.

Excellent service, had two outside taps installed and it’s just what I was after any mess made was also cleaned up. No hassle to get my booking sorted paid my deposit on booking and rest of payment when job was completed, very reasonable price. Also on time for job, will use again.

Had hot and cold outside taps fitted in June, work carried out with no issues at all

Very helpful company.communication and up to date with any information. Job was done to high standard. Small issue arose but company soon came to fix it.

fast curteous service, engineer arrived on time, did the work and left a clean work site behind.