DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding professionalism and friendly staff

DWS were extremely efficient and definitely went above and beyond to help us with the purchase of our property in as quick a time as they possibly could . Hilary Cruz was amazing and always returned our calls , nothing was too much trouble and explained everything fully . We would have no hesitation in recommending this company.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a truly wonderful experience with DWS especially Tahreem

I had a truly wonderful experience with DWS Solicitors while they handled my mortgage. The whole process was managed smoothly and professionally, and I always felt supported and well informed at every stage.

I would especially like to thank Tahreem for her exceptional help and kindness. She was always patient, friendly and very professional, taking the time to explain everything clearly and keeping me updated throughout. Her support made what could have been a stressful process feel much easier and more reassuring.

I am very grateful for the excellent service I received and would highly recommend DWS Solicitors to anyone looking for reliable and professional legal support.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the team at DWS. Austin and Shalina were incredibly supportive throughout. I really appreciate their efforts and would highly recommend them to anyone in need of reliable and trusted legal support.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Highly recommended

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the couple of times I have tried although most issues were resolved via email
Excellent fee structure

26 February 2026
Unprompted review
Rated 5 out of 5 stars

We used Hilary Cruz when buying our…

We used Hilary Cruz when buying our first house and couldn’t be happier with the service. She communicated quickly, kept us updated throughout and was always friendly and helpful.

She made the whole process feel much less stressful. We’d highly recommend her!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service received from Hilary and her team at DWS Legal for our recent house purchase. From the offset, everything was explained clearly with the purchase process. The team and Hilary got everything done in a timely manner, everything was meticulously checked, the communication was brilliant and Hilary was there to provide advice when you needed her. Cannot fault in anyway, honestly just brilliant. Look forward to using DWS Legal again for our next purchase!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Such a professional team, excellent service. I truly appreciate all of Hilary's and Mina's hard work in getting everything sorted. Reliable, hardworking and understanding. Thank you so much DWS Legal.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to work with and good communication

DWS were easy to work with from the beginning and our main contact Samantha was always quick with responses via email to both queries and getting the various prices of documentation to us. Generally a bit of fresh air especially around the speed of communications.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

No risk outcome

The professionalism and speed of the service.
Also there was a lot of attention to detail to ensure that there would be a positive outcome which was the case.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

We recently used DWS Legal (Leicester…

We recently used DWS Legal (Leicester branch) for the purchase of a property, and from start to finish the process was completely seamless. Tahreem Razzaq was absolutely fantastic and kept us well informed throughout, with excellent communication at every stage.

Solicitors often get a bad reputation, and given the distance we were initially a little concerned, but those concerns were quickly put to rest. The communication was clear, timely, and reassuring, making the whole process stress-free.

They were fantastic from start to finish, and I would definitely use them again and highly recommend their services.

Thank you again Tahreem and the team!!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful legal team will use again.

This legal team in Leicester were truly outstanding when we bought our property. Hilary and Mina guided us through the minefield of paperwork and legal documents, nothing was too much trouble for them. We are so grateful to them for their patience with us, I am not good with technology and the process seemed daunting at first but Hilary and Mina took us through step by step, explaining everything as they navigated us through it. We will definitely be using them again x Thankyou so much xxxxx

17 November 2025
Unprompted review
Rated 5 out of 5 stars

We recently had the pleasure of working…

We recently had the pleasure of working with DWS Legal for a property transaction, and we cannot speak highly enough of the exceptional service we received. From start to finish, the process was handled with the utmost professionalism, efficiency, and care.

Michaela Williamson, as the licensed conveyancer, was nothing short of outstanding. Her expertise, attention to detail, and proactive communication made what can often be a stressful process feel smooth and manageable. She was always available to answer questions, provided clear explanations at every stage, and ensured that everything progressed seamlessly.

A special mention must also go to Hannaa Ali, Michaela’s assistant, who was incredibly responsive, organised, and supportive throughout. Her diligence and friendly approach made a real difference, and she played a key role in keeping everything on track.

The entire DWS Legal team demonstrated a remarkable level of collaboration and dedication. It’s clear that they prioritize their clients’ needs and work tirelessly to achieve the best possible outcomes.

As Pam the Legal Support Manager mentioned, feedback is the highest compliment, and we are more than happy to provide ours. DWS Legal is a reliable, trustworthy, and highly competent firm, and we would not hesitate to recommend them to anyone in need of legal services.

Thank you, Michaela, Hannaa, and the DWS team, for making this transaction such a positive experience. We are truly grateful for your hard work and commitment.

Wishing you all a wonderful start to 2026!

Warm regards,
Aysha & Hassan

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with DWS…


I had a great experience with DWS Solicitors during the sale of my flat. Hillary, who was assigned to my case, was absolutely fantastic from start to finish. She was professional, efficient, and always kept me informed throughout the process. Everything was handled smoothly and with great attention to detail, which made the whole experience stress-free. I would highly recommend DWS Solicitors, especially Hillary, to anyone looking to sell their property.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with DWS Legal.

I had a great experience with DWS Legal during the purchase of my home. The entire process was handled professionally, smoothly, and with great attention to detail, which gave me a lot of confidence and peace of mind.

I would especially like to thank Kat, who provided outstanding support throughout the whole process. She was always extremely helpful, professional, and responsive. Her answers to my questions were clear, fast, and easy to understand, which made everything much less stressful. I truly felt supported and well taken care of at every stage.

Thanks to her efficiency, knowledge, and friendly approach, the whole experience was very positive. I am very satisfied with the service I received and would highly recommend DWS Legal.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I can say STAY AWAY from this firm.

I can say STAY AWAY from this firm.
I am sure they pay for these reviews as it is impossible for people to be happy with a firm who takes 10 months to complete anything.
If you want hustle and you want a headache, go with them but if you value your peace you go somewhere else.

7 November 2025
Unprompted review

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