DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service from start to finish

Hilary has helped many of my friends and family with their purchases so I was looking forward to working with her for my purchase and she exceeded expectations! I was always updated when things were moving, she gave me advice when I needed it and we was able to complete in 12 weeks from the instruction. We would've completed quicker if the searches didn't take so long to come back!!

Couldn't recommend Hilary enough so if there's anyone reading this and wondering whether to use DWS, don't hesitate!

Thank you Hilary

19 September 2025
Unprompted review
Rated 5 out of 5 stars

We recently completed a house sale and…

We recently completed a house sale and purchase with DWS and every step of the way we had amazing support from our assigned solicitor along with their team. Transparent, honest and did everything with our best interest as the highest priority. Would recommend to anyone either selling or buying a house

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Resolved a complex property matter

I had the pleasure of working with Rebecca on a complicated property dispute involving access rights. From the outset she was professional, calm, and balanced, keeping the focus on achieving the right outcome.

The matter was not straightforward and required carefully worded legal drafting, which Rebecca handled excellently. Despite significant delays and poor cooperation from the other side, she maintained control of the process throughout, keeping everything on track over what became a lengthy case.

I’m very grateful for her persistence and professionalism, and for the successful outcome that has now brought the matter to a close. I would highly recommend Rebecca and DWS to anyone needing legal support.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with DWS legal during the sale of our house, as well as the purchase of a new house. The team have been very responsive and easy to make contact with. They have been able to progress matters efficiently. I would use again and I would recommend to others!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good seervice.

Very good service , friendly and helpful staff. Only had a property to sell, so can't comment on a sale/ purchase scenario. A
Everything dealt with efficently and at a very competitive price. Would wholeheartedly recommend.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Hilary Cruz

Hilary Cruz
Great service did all she could to help and solve problems
Highly recommended.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Thanks to Laura Doktorova at DWS Legal, selling our home felt easy, supported, and worry-free from start to finish

We couldn’t be happier with the service from DWS Legal, and especially Laura Doktorova. From the very beginning of selling our house, Laura made everything so easy and stress-free. She communicated with us clearly, answered all our questions, and explained each step in a way that was simple to understand. Nothing was ever too much trouble for her, and we felt completely supported throughout the whole process. Everything went smoothly without a single issue, and we always felt we were in safe hands. Laura’s professionalism, kindness, and genuine care made a big difference for us. We’re so grateful for all her help and would recommend her without hesitation!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

We engaged DWS Legal to assist us with a Companies House issue

We engaged DWS Legal to assist us with an issue in the registration of a charge at Companies House. Rebecca Layton was the instructed solicitor and at all times, her communication was clear and concise. We managed to get the result we needed after a long and protracted process. I would certainly recommend Rebecca to fellow professional firms and/or the general public.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

If you use DWS you know you're in safe hands

We used DWS for our conveyancing and they were fantastic. Their communication was second to none, if we had a query they would reply within the hour, most of the time within 20 mins. Any issues that arose would be relayed immediately so we could deal with them straight away. Our Point of contact Mia Lees was very professional/knowledgeable and an asset to the Company....we would definitely use DWS again.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of house - Great solicitors

We are exceptionally pleased with the services provided by DWS Legal. Their team demonstrated outstanding professionalism, timely communication and patience. We would highly recommend our solicitor Katarzyna Sulikowska to anyone seeking expert and reliable legal counsel during property purchase.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Excellent Experience
House purchase went smooth with easy interaction and follow ups all completed online / emails.
Our solicitor Ms Aaliya Moledina and her assistant Brooke were easy to communicate with, patient and accurate in their work
Strongly Recommend them

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service with excellent customer service

I used DWS for conveyancing and was very pleased with the service. From start to finish the team were very helpful and communication was clear and prompt. My questions were always answered quickly and the final exchange and transaction went through very smoothly. The fee was also very competitive. Recommended.

26 June 2025
Unprompted review

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