DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Naveed Ibrahim was very professional

I had a very good experience working with Naveed Ibrahim throughout my property purchase. He was professional, knowledgeable, and supportive during what can be a stressful process.

I particularly appreciated his calm and practical approach, which helped give me confidence at each stage of the transaction. Despite time pressures, he remained focused and ensured the process was completed successfully.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

We’re so grateful to Samantha and Chaz for…

We’re so grateful to Samantha and Chaz for handling our house sale with such efficiency and care. The whole process took just over two months from start to finish – way quicker than we expected! They kept us informed every step of the way and made the entire experience feel easy and stress-free. Highly recommend their services. Thanks again

18 December 2025
Unprompted review
Rated 5 out of 5 stars

We have been very happy with our team…

We have been very happy with our team at DWL. Lorna Heggarty, Bhavisha nandha and the team on the sale of our commercial property which wasn't straight forward. They answered our emails very quickly and really pushed to exchange and complete this week. We would recommend them.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learned the system through them. They were extremely responsive, answering every question within about an hour, and they coordinated everything smoothly. They dealt firmly with the seller’s solicitors when needed and supported us right until the very end. They also explained the mortgage process and all details really well, which made everything much less stressful for us.
Highly recommended, we are truly grateful for their help.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with DWS…

We had an excellent experience with DWS Legal, and we cannot thank Hilary and Mina enough for their outstanding support throughout our property transaction. From start to finish, everything was handled professionally, efficiently, and with great attention to detail.

Hilary was incredibly helpful, responsive, and knowledgeable, always keeping us informed and making the process feel smooth and stress-free. Mina was equally supportive and approachable, ensuring everything was dealt with promptly and clearly.

The level of customer service we received truly exceeded our expectations. We felt reassured and well looked after at every stage. We would highly recommend DWS Legal to anyone looking for a reliable and trustworthy legal team for their property needs.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and smooth process

My first time to use legal assistance. Miss Laura Doktorova at DWS was great and efficient in dealing with the conveyancing of my property. Always available for advise whenever needed. She is also friendly. All in all, the process was smooth. Thank you Laura.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Advised me on a house sale.

Advised me on a house sale.

The team (Chaz Thandi and Samantha Kavanagh) were professional and responsiveness.

I had worked with Chaz and his team previously on the purchase of this property. They were very supported throughout the process including the complications of numerous buyers.

The team were able to complete within 6 weeks.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

As first time buyers

As first time buyers, Aaliya and Brooke were very helpful throughout the process. They dealt with everything to the best of their ability and we highly recommend their service.
We really appreciate your efforts, thank you!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I used DWS Legal to deal with a property dispute

I used DWS Legal to deal with a property dispute involving my tenants, and honestly the service was brilliant from start to finish.

Austin was incredibly professional and straight-talking, explaining everything clearly and keeping things moving quickly. Shalina was also amazing — always on the ball, super responsive, and really supportive throughout the whole process.

Both made what could have been a really stressful situation so much easier to deal with, and the outcome was exactly what I was hoping for.

I’d highly recommend DWS Legal, especially Austin and Shalina, to anyone who needs help with a property or legal dispute. Great team and excellent service.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Hilary is amazing!

Hilary is amazing!

Hilary explained everything to us and guided us step by step.

Was a very smooth and easy as all the work was completed by her.

Would highly recommend using DWS

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Brooke is fantastic

Brooke is fantastic — fast, efficient and always one step ahead, which is vital in property development. I’ve used DWS legal a few times now and I’m always just as happy with the service. Couldn’t recommend highly enough!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I had such a positive experience working with Shveta on my re-mortgage. She was professional, patient, and guided me through the whole process with ease. Everything was handled smoothly and efficiently, and she was always approachable whenever I had questions. I really appreciated her support and would happily recommend her to friends and family. Thank you, Shveta, for making what could have been a stressful process feel so straightforward!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

DWS Legal team is highly professional, skilled, courteous, friendly and experienced

I have been using the services of DWS Legal for some time now. I just sold a buy to let property through DWS Legal. I had excellent and very satisfactory experience with them. They are very professional, experienced and helpful. Samantha and Mr Chaz Thandi and their whole team is amazing and highly courteous and professional as well as skilled. They are very easily approachable and friendly. I am very grateful to the whole team and I will surely use their services next time again. I would like to highly recommend their services to others.

22 September 2025
Unprompted review

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