Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Professional & Polite
The D1Store staff are always polite and well-informed. Over my many years of purchases, enquiries and repairs with them, they've always been thoroughly professional and reliable.
16 February 2026
Unprompted review
Fast shipping
Fast shipping.
Genuine products.
More than happy with the whole experience.
5 February 2026
Superior Service
The advice I was provided by online chat made the purchase of my son's first drone very pleasant. The chat was always quick to connect, the price match was done with no questions. Thankyou.
29 January 2026
DJI RC pro 2 purchase
From my first visit to the store to the moment I purchased my RCPro2 everyone I dealt with was courteous polite and professional as well as very friendly. Goods where delivered promptly and tracking was excellent
5 February 2026
Dropped drone off and was posted back…
Dropped drone off and was posted back to me in a week. No stress no worries.
They did just do a change over and that made it quicker too.
29 January 2026
Very professional easy communication…
Very professional easy communication job was done way before the expected date 100% customer satisfaction could only wish other companies could employ this model. All the best for you and your clients 👍
5 February 2026
A quick turn around from fault…
A quick turn around from fault diagnosis was appreciated.
4 February 2026
Stress free and timely process.
4 February 2026
Great service by all involved getting…
Great service by all involved getting me my mini5 pro and setting up my 3 years care refresh package
4 February 2026
I found out that you only…
Was good only I found out that you only get 2 propellers in a pack for the air 3.... You learn something new every day... Great service though. Pleasure doing business
3 February 2026
I was quoted the DJI Care Refresh as…
I was quoted the DJI Care Refresh as Replace: $149 and Flyaway : $559 with this I purchased the 2 year package. Upon receiving my agreement and in that agreement the replacement was $149 and the Flyaway was $669 a miss quote of $110. I am very disappointed with the information you gave me was incorrect and l have a package l probably would not have purchased. I highlighted this to you people and your response was My apologies for the confusion. The Flyaway fee in the table you are referring to is inaccurate. The actual fee for Flyaway events is indeed $669. We will fix this error immediately.
Regards Sonny.
3 February 2026
Purchasing was easy with online…
Purchasing was easy with online shopping. Delivered on time!
2 February 2026
Easy as
Communication with the operator was smooth and easy, freight was quick as well
1 February 2026
Can’t fault the purchase
Can’t fault the purchase. This was my second drone purchased from this store. Arrived in 4 days. Everything was excellent.
1 February 2026
best customer service I’ve ever had
Sent my drone in for repair, and I was sent a replacement drone within a week
30 January 2026
Good rapid response
Good rapid response. Issue efficiently dealt with.
Replacement drone delivered safely.
Straightforward interaction
30 January 2026
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