D1 Store Reviews 3,033

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 649 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and polite demeanor, often highlighting their extensive knowledge and ability to explain product features clearly. The customer service is consistently described as outstanding, with quick response times to inquiries and efficient resolution of issues, making the overall experience pleasant and stress-free. Reviewers are also very satisfied with the products, noting their quality and the availability of great discounts, and appreciate the fast and well-packaged delivery of their purchases. However, some customers also noted issues with slow delivery times, a less than ideal website experience, and occasional problems with products arriving faulty or damaged. There were also instances where information provided about care packages was incorrect, leading to dissatisfaction, and some reviewers experienced delays in repairs or replacements.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and... See more

Customer service

Customers had positive experiences with customer service, often highlighting quick responses and helpful... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as very helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more

Rated 5 out of 5 stars

Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more

Rated 5 out of 5 stars

While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more

Rated 5 out of 5 stars

D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more


Company details

  1. Electronics store

Written by the company

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The products were shipped very quickly

The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.

16 March 2026
Rated 5 out of 5 stars

Happy Customer

Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.

16 March 2026
Rated 5 out of 5 stars

D1 has the most incredible customer…

D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store

26 March 2026
Unprompted review
Rated 2 out of 5 stars

Slow delivery times, buy straight from DJI Store instead.

Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.

12 March 2026
D1 Store logo

Reply from D1 Store

Hi Isaiah,

Thank you for taking the time to leave a review. We appreciate the honesty and also understand how the product itself can affect the experience overall.

Regarding delivery: your order was placed on a Thursday after out cutoff and dispatched from our Victorian warehouse the very next day — a Friday. It arrived in South Australia the following Tuesday, which is a standard interstate transit time over a weekend on free freight.

We're proud to ship all orders from our local warehouse here in Victoria, which actually means faster and more reliable delivery than ordering directly from DJI — who frequently ship from overseas, including China, which can take considerably longer.

On the website experience and pricing — we're always working to improve, and we genuinely welcome specific feedback if you'd like to share it with us directly.

As for the ND Filters, we're sorry to hear they didn't hold up. These are Freewell products which come with a manufacturer's warranty, and we're absolutely able to assist with a replacement or warranty claim on their behalf. Please reach out to us directly and we'll get this sorted for you promptly.

We understand frustrations can arise, but our dispatch times, local stock, and after-sales support are genuine strengths we stand behind. We'd love the chance to make this right — please don't hesitate to contact us!

- D1 Team

Rated 5 out of 5 stars

Excellent servic

Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks

10 March 2026
Rated 1 out of 5 stars

The package not delivered

The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...

10 March 2026
Rated 5 out of 5 stars

D1 are the best.

D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!

5 March 2026
Rated 5 out of 5 stars

Awesome Shopping Experience!

I recently reached out to D1 Store to purchase the DJI Osmo Mobile 8, and the experience was fantastic. The team was incredibly helpful, responsive, and professional throughout the process. They even price-matched an item I found online and assisted me in placing the order quickly and smoothly.

I’ve used DJI products before and absolutely love their quality, and the service from D1 Store makes the experience even better. The staff genuinely care about helping customers and making the buying process easy.

I always go back to shop at D1 Store because every interaction has been positive. Highly recommended — an awesome experience every time!

3 March 2026

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