DAI Post Reviews 

Marked a parcel from eBay as delivered, but of course it wasn't. The tracking on website indicated "delivered, left in safe space" and back dated the delivery after it fell 24 hours overdue. Customer service is unresponsive. You can't make any sort of PayPal claim, because it's officially "delivered". This is where we are today, total incompetence, dishonesty, or both. Zero star rating.

⁷Continue changes to the delivery dates without consultation which seemed to be a result of a previous complaint made 24 hours earlier. I have screen shots of the expected delivery dates only to have it changed without notification. These guys are a joke and aren't concerned by your negative feedback. I will be contacting the seller to change their choice of courier services. Previous Military 1st used Amarex Sydney,but they changed after repeated advice from Australian customers. Stay away from DAI they are worse than Couriers Please.

UTTER SHAMBLES!! Dreadful service. I was initially given a tracking number stating my package was out for delivery. 2 months later the package was at the DAI loading facility, again stating the package was in transit. DIA Post finally, admitted that the package was lost and that I should contact the seller (in America) and the case was CLOSED!! DO NOT USE DAI!!!

Awful service. I did not receive any notification to let me know that my parcel had arrived. The first notification I received indicated that it was going to be taken to a depot.

I called immediately to find out where I could collect it and to ensure that it would not be returned to the sender. After waiting on hold for over 30 minutes, someone finally answered but could not properly address my questions. The call then mysteriously disconnected.

Afterwards, I sent three emails and received no response. I tried calling again and waited for approximately an hour, but nobody answered.

This has been an extremely frustrating and disappointing experience. The lack of communication and customer service has been appalling.

Amazing Service and Follow up! There was a delivery issue but that was counteracted with amazing follow up and professionalism.
The so far is great, and I am starting after 4 days to feel great. Thank you Mars Men.

Scott Jala and the team resolved a delivery address issue for us in an timely and efficient manner. The delivery driver was kind, courteous and helpful. Well done!

Scott Jala done a good job in following up with my parcel . good job . happy with your service

For the 2nd time. They communicated they had my goods, small box Beetroot Supplement. 2 weeks later confirmed address. 2nd time round. Exact same scenario. Then go cold, same as before. Only difference this time they said they had sent thegoids back to USA. Last time they said they had destroyed the goods. BEETROOT PILLS for goodness sake! Ive never exoerienced such shocking Customer Service & lies! If I could give them a minus rating I would. This has been going on since June!

Offshore customer service is very kind and probably doing their best. DAI post itself, as you will see from other reviews, is a joke. I put in an address change request days prior to the ETA, so they tried to deliver it to the original address which was a PO box which they don't have access to because they aren't Australia Post. I received an email that said I would be contacted within 1 day on the day that I put in the request. That never happened, it's been 3 days now. They said they would give me instructions on how to pick it up, that never happened. So my parcel is being held hostage somewhere that I have no idea where and I can't even go pick it up or get so much as an email to let me know what I can do. Just assistance from offshore customer service agents who, again, are probably doing their best with what they have to work with. And judging by how this company seems to consistently operate, isn't very much. I guess I'll just buy another item and return the one I bought in 6 months if it's still within the return window. 6 months is an estimate on them actually delivering the item. There is like 0.5 efficiency and 0 hustle on their end. eBay contracts with Asendia. I don't even know if that's a good company.. I would guess not if they contract through DAI Post. Must be the cheapest option. Well hey Asendia, you get what you pay for and right now you're paying for angry customers and lost packages. Pretty sweet

Already paid GST at checkout with eBay but DAI demanded GST paid to them again - refused to provide proof that GST was due on arrival. Said they will destroy the item if GST is not paid - instead of just sending the invoice upfront like other delivery companies. Took many days for invoice to be created, took weeks for them to process payment, blaming 'customs clearance'

I was home all day and was awake since 5 am. No one rang my bell or anything ( 100% it works, as my friends just rang it yesterday)! I got no email/updates.
Later in the afternoon, when I tracked my delivery, it was delivered to a shop on that same day? WHY? I WOULD NOT HAVE ORDERED FOR DELIVERY IF I WANTED TO GO PICK IT UP.

Would Give them 0 if I could

Review for the customer service representative Scott Jala. Scott was professional and follow up until the parcel was collected. Scott thank for you the help!

The parcel that was sent to me lost tracking on the flight over from China. From then on, no tracking updates, nothing, just waiting. It ended up being at the holding center here, but who knows when it was actually delivered there. If I had not have chased it up or urged the folk at the holding center to check for me - they were extremely reluctant without the tracking information, which I did not fully have - it would have been sent back. I would have lost out on work because of this. Customer service were great, but the actual delivery service? Not so good.

Generally very quick once the package clears customs. However the customs clearing part is very slow

Great delivery and customer service

I absolutely LOATHE DAIpost. Unfortunately when I purchase rare, irreplaceable items from eBay US, eBay’s global shipping program uses DAIPost for final mile delivery.

I have repeatedly had parcels left out in the middle of the busy road that I live on. Their tracking platform is extremely slow, so your parcel could be left outside for days and you wouldn’t have a clue if you can’t physically see it.

I’ve had them “attempt” delivery when I’m home then they take it back to the depot and 4 business days later will reattempt delivery.

I have a parcel hub directly across the street that I would prefer they just leave it there. Instead they left a parcel at a hub 4 suburbs away from me with stupid business hours that I won’t be able to access because I work full time.

I call customer service and they are useless and provide generic responses (totally pointless).

All this after paying on average $100-$150 in shipping fees from the US for small items.

I am totally fed up with the company and it needs to be stopped. I have lodged complaints with eBay urging them to stop using DAIPost. If you are aggrieved by this company please do the same so they are boycotted.

My package was left in a completely open, random mailbox on the footpath because it didn't fit in my mailbox. It was easily accessible to anyone walking past and was subsequently stolen.

The driver could have left it at my front door, which is secure and covered by security cameras, but instead chose to leave it somewhere completely inappropriate.

When I contacted the company, their response was essentially, "We did what we were supposed to do," with no accountability or meaningful assistance.

Extremely poor delivery practice and even worse customer service. I definitely won't be using this company again.

I can't speak to the timeliness of the delivery as the sender sent to an incorrect address. Once I realised this I got onto the customer service people who were very helpful and great to deal with. They confirmed with the sender to change the address, and then I received my parcel within a few days. Everything along the way was followed up exceptionally.

Had an issue finding the parcel, called customer service, answered pretty quickly, agent resolved the concern and followed up as well.