DAI Post Reviews 

There was a little problem delivering my parcel, however thanks to Fretzie it was redirected and I received my parcel the next day. Communication was excellent and she offered great support.

This company delivered my parcel to the wrong address, and now it is gone. I’ve had many parcels delivered to my address, so I’m not sure how they got it wrong. It was a present too, and now it’s no where to be seen. Very disappointed

Thank you Scott Jala from customer service for the help. Had an issue with not being able to find my package because it did not specify in tracking the delivery location, but was able to locate it with help.

they don't even deserve one star to be honest - today for the fourth time Daipost stuffed up a simple delivery to my home - a book I'd bought from the UK the postage charge was more than $50AUD!! I live on a main road, there is a letterbox for the house (not a unit) and a driveway for deliveries. Each and every time Daipost has been involved they stuff it up. I stayed home today to get my delivery - at 5.45 I looked at my tracking to see that it had been returned to the depot - no reason given at all. They don't even use their own drivers just contract out to dodgy looking drivers the last one's van had more hits than the Beatles! They are the worst courier company in Australia if not the world.

Very helpful and very friendly

They left my small parcel (could have fit in my letterbox) in the complete wrong building and took 3 days to get back to me with "proof of delivery", then when I went to retrieve the parcel from around where it was left it was no longer there. Communication read like an AI bot and they closed my dispute saying I need to take it up with the seller.

box open and products inside missing. Their proof of delivery photo clearly shows a box that has been opened too

Angelica Canete did a great job in helping me get a package delivered. I sell items on Etsy and the buyer gave me an address without the apartment number. I contacted the buyer several times for the apartment number with no luck, so I even tried calling the recipient in NZ. They didn't return my calls and even Angelica called to leave a message trying to get the apartment number. Finally, they responded via email. However, the package was delayed so much it was sent back to the sender, which is an issue because I didn't send it myself, I use Printify to create the items I sell. However, she was able to reroute the package back to the recipient and it was finally delivered.

Thank you Jay for your help.

My parcel was lost and they help me find it..after 2 days my parcel was at my doorstep. Very helpful and faster service.

Fast delivered and well responded to query.

Awful awful awful completely unhelpful,inept,can’t believe this is a working business because surely no one would use them twice

If I canI will given minus 100 for DAI
Unreliable,terrible delivery company.
How on earth Australia let them to do any business
4th Aug.2026 attempted delivery DAI say.Was NOT delivery at all.I contacted on a phone head office on Wednesday 05. Aug 2026. Promised to 24-48 hour I will get messages.Nothing happened.I called again on Friday 07 Aug 2026 and another promise the next 24-48 hours and still nothing happened.I already confirmed my residential address both times
Today Thursday 13th Aug 2026 I am all day home and afternoon 4:08 pm I received- Delivery attempted
But not to my address.Probably going back to USA
I high recommend NOT to use DAI

Just a despicable company all round. All ways problems when dealing with them.

dai post in new zealand your lucky if you get parcels from overseas to you this company needs a good shake up purchase my items online ebay needs to change this company avery poor service they say on email parcel on the way still waiting after several days plane touch down in auckland new zealand from richard e foster auckland

Terrible company, never had a good experience. They receive packages, they sit in the warehouse and do not attempt to deliver at all, if you inquire they just change the date for delivery. Ended up showing up to pick up my package after it not moving for over a week and the box had clearly been opened. Definitely something dodgy going on here.

The delivery update was a bit slow, however the customer service team were very helpful. They took my parcel to a collecting point in a walking distance which is also very nice and convenient.

I would give zero stars if I could. Ebay USA who rip international buys off with shipping and give you no choice which carrier sends things to Australia. DAI are absolutely hopeless. The correct address was on my parcel and yet they could not deliver it. It went to this appalling, disorganised tobacconist in Concord. When I went to pick it up the person there couldn’t find my parcel as it was such a mess in there. I had to pay for parking. I had to go and get it myself when I paid for it to be delivered to my address. DAI were supposed to have it re-delivered to my address, but they did not. They did not communicate with me at all. I give them -100. Absolutely appalling. Ebay USA is just as appalling.

Here's my experience of two recent DAI deliveries of my eBay purchases:

A parcel sent from Germany arrived in 2 weeks, delivered by Australia Post. 5 stars.

A parcel sent from USA was notified as delivered after 4 weeks but it wasn't received by me.
After checking with a couple of local delivery firms I was given a phone number for DAI.
Customer service rep Rowena was very helpful and efficient, but said it had been delivered. So, as eBay have a Money Back Guarantee for buyers I lodged a claim. This was rejected as they also said my parcel was delivered.
Then I had an email from Rowena with a picture of my delivery - that was clearly not at my address. After sending pics of my entrance and the other delivery's entrance eBay then refunded my money.

So 1 star to DAI and 5 stars to Rowena. I hope DAI will deliver locally by Australia Post from now on.