Daisy Group Reviews 

23,312
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 11,131 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional quality of support provided. Customers frequently praise the staff for being exceptionally helpful, patient, and professional, ensuring that every interaction remains pleasant and productive. People note that technical issues and inquiries are resolved quickly and efficiently by knowledgeable team members who are always ready to assist. Some people were dissatisfied with long phone wait times when attempting to reach customer support. Consumers also mentioned experiencing frustrating delays, poor coordination between representatives, and difficulties during the communication process. Reviewers pointed out that these connectivity problems and slow responses made getting timely assistance quite challenging at times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting efficient and professional... See more

Customer service

People report positive experiences with customer service, noting that support agents are polite,... See more

Service

Reviewers mention positive feedback about service, highlighting professional and friendly assistance during... See more

Response time

Clients share positive opinions on response_time, reporting that queries are frequently answered promptly and... See more

User experience

Users describe positive interactions with user experience, highlighting the helpfulness and patience of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed assistance to ensure I still could be contacted whilst in Canada and Alaska in the event of any emergency. Javaid listened carefully to my needs for both Data and Voice calls and took a g... See more

Rated 5 out of 5 stars

Angelo Di Vito and Rhys Johnson did a great job to set up my new broadband. I was already a Daisy Communications customer but switched from only Landline to Broadband and Landline (Phoneline+). I full... See more

Rated 5 out of 5 stars

I find the tech team to be extremely helpful, especially Adam who I deal with frequently. We have just had a new office phone system installed and his support and help has been appreciated during the... See more

Rated 5 out of 5 stars

I didnt have to wait long to get though, so wasnt sat listening to music, The guy was very helpful, knew exactly what was required, even though I hadnt got through to the correct department, he didnt... See more


Company details

  1. #15 of 96 best companies in Telecommunications service provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23k reviews

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4.7

All reviews

(23,312)

11,171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nicola

Nicola once again provided swift and excellent service, with a personal touch.

As a client of Daisy Group this makes us feel looked after.

27 August 2026
Rated 5 out of 5 stars

Great service from Paula

I only had a small enquiry about an email address change, but Paula was extremely helpful and sorted it for me straight away. It's nice to be able to have these things handled for you instead of spending ages on the phone!

26 August 2026
Rated 1 out of 5 stars

Since I moved to Daisy they’re been…

Since I moved to Daisy they’re been over charging me so much they charge me extra£200 a month way more than in the contract even they’re saying all services is free ,I’ve been over charging even I’m trying to call them they cut of my landline my business all been stressed please shut this daisy down.
Thanks

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Internet down for 3 days. Poor customer service.

Internet down for 3 days. Rang Daisy three times today, was on hold for more than two hours and cut off twice. Man I spoke to was very blasé and very unapologetic. Daisy is very expensive, which isn’t reflected by the service. Phone regularly disconnects from internet and we are told to take the battery out of the phone, un plug cables and wait 10 seconds to put it back together again. Not exactly 21st century and pretty poor all round. Planning on leaving.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Mclaven was very helpful and got my…

Mclaven was very helpful and got my internet and phone lines up and running before we opened up shop. Cannot thank him enough and made the process easy!! Thanks a lot would give 6 stars If I could!!

26 August 2026

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