Daisy London Reviews 

690
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, high quality jewelry designs and the exceptionally helpful support team members who handle any issues swiftly and kindly. People also love the prompt delivery and the lovely, detailed packaging that always makes receiving an order a real delight. Some reviewers were not happy with the durability of certain items over extended periods. Consumers noted that the gold plating on rings and necklaces started showing clear signs of fading or tarnishing after just a few months of regular wear. Despite this drawback, buyers still appreciate the polite service and quick assistance provided when seeking replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often mentioning beautiful designs and items that... See more

Quality

People report positive experiences with quality, highlighting beautiful designs and well-made pieces that... See more

Customer service

Clients share positive opinions on customer service, highlighting exemplary and honest support from the team.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Staff

Users describe positive interactions with staff, highlighting exceptional support and professionalism from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Daisy London for years and have been wearing their pieces for just as long without tarnish. Each piece has such a lovely design and I always receive so many compliments when I’... See more

Rated 5 out of 5 stars

Best customer service I’ve received! After loving and wearing my necklace everyday for 2 years the gold plate started to fade. Contacted them to see if they offered repairs or re coating in 18ct gold... See more

Company replied

Rated 5 out of 5 stars

I ordered a ring from Daisy and unfortunately received the wrong item. Contacted their customer service team - received a message the same day saying that they will send the correct ring next day deli... See more

Company replied

Rated 5 out of 5 stars

When my order arrived one of the items I received wasn’t what I’d ordered. These things happen and I contacted the Customer Services team - George was absolutely brilliant. The correct item was dispat... See more

Company replied


Company details

  1. #121 of 287 best companies in Jewellery shop

Written by the company

Effortless, everyday jewellery with meaning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(690)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daisy Jewellery. Amazing products and amazing customer experience.

We have always loved using Daisy Jewellery for purchases for our girls. This time, I bought a couple of bracelets for my wife’s birthday, and one came with the clasp not working as well as it should. I sent a picture and asked for advice, and the Daisy team immediately responded and sent me a replacement. The team are so customer focused, which is rare these days. Thank you team Daisy!!

22 April 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We are so happy to hear this Rob, thank you for taking the time to write such a lovely review!

- The Daisy Team x

Rated 5 out of 5 stars

Daisy London are amazing

Daisy London are amazing, their customer service is phenomenal in terms of time for reply and how quickly things get sorted - feels rare!
The products themselves are absolutely beautiful too!

10 April 2025
Unprompted review
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Reply from Daisy London

Thank you so much for taking the time to write us a lovely review!

- The Daisy Team x

Rated 5 out of 5 stars

Exceptional customer service

I had to contact Daisy recently about a previous purchase and the customer service that I received from George was absolutely amazing. I can honestly say that I have never before experienced such incredible service. Emails were answered quickly and George really went out of his way to help me which went way beyond my expectations. I would recommend Daisy without hesitation and look forward to making my next purchase.

25 March 2025
Unprompted review
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Reply from Daisy London

We are so happy to hear this Melanie! Thanks so much for sharing your experience and for writing a lovely review.

- The Daisy Team x

Rated 5 out of 5 stars

If I could give 10 stars I would!

If I could give 10 stars I would!
Purchased a necklace from Daisy with ‘1975’ on for a special birthday and I cannot tell you how happy I am
It’s absolutely lovely
The birthday girl is going to be over the moon!
Had a few questions and queries and George at Daisy was so helpful and answered my emails very promptly.
A company is only as good as its customer service and that’s why I would of given 10 stars 🌟
George is an absolute asset to the company. Thanks so much for all your much appreciated help George!!
Would 100% buy from this company again and would highly recommend

19 March 2025
Unprompted review
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Reply from Daisy London

Reviews like this make our day! We are so glad to hear this. Thank you so much for your kind words and for all your support :)

- The Daisy Team x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I ordered a ring that wasn’t the right size and George from the customer service team, was most helpful on the phone, explaining the full process for return/swap. I then sent and email and heard back the same day. I had a new ring within four days. Jewellery is very pretty and has lovely styles.

1 April 2025
Unprompted review
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Reply from Daisy London

We're so happy to hear you had a seamless exchange process, Imogen. Thank you so much for taking the time to write a lovely review :)

- The Daisy Team x

Rated 5 out of 5 stars

Daisy are a dream!

I am a long time customer of Daisy and love their jewellery not only that their customer service is outstanding. So friendly and helpful, on the (rare) occasions I’ve had any issues they have resolved the issue quickly. Absolutely faultless customer service - if only all companies had customer service like this. George in particular has been a star!

4 April 2025
Unprompted review
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Reply from Daisy London

Thank you so much for your lovely review, Terri - we're super happy to hear you've had a great experience with our Customer Care team!

- The Daisy Team x

Rated 5 out of 5 stars

The boxes are just beautiful

The boxes are just beautiful. Please make the blue one again.

6 March 2025
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Reply from Daisy London

We are so glad you love our jewellery cases, Kate! We are happy to say we are back in stock of our lovely blue striped case now. Thanks for your patience whilst we got this restocked :)

- The Daisy Team x

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! I had an issue with an earring that kept dropping off, but George was super helpful and reassuring with trying to get a replacement for me. I would definitely purchase from Daisy again.

28 March 2025
Unprompted review
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Reply from Daisy London

Thank you so much Reenal, we are so grateful for your review and for your support :)

- The Daisy Team x

Rated 5 out of 5 stars

Lovely jewelry and great customer…

Lovely jewelry and great customer service! Especially George!! He sorted all my issues and was so polite. Would definitely recommend!!

1 April 2025
Unprompted review
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Reply from Daisy London

We're really happy to hear this, Erica! Thanks so much for your kind words and support.

- The Daisy Team x

Rated 5 out of 5 stars

Fabulous Customer Service

I so wish there were more companies like Daisy Jewellery around.
The customer service I received from George was fantastic & the jewellery I bought as a gift, was loved.
I will definitely be buying from them again

28 March 2025
Unprompted review
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Reply from Daisy London

Thanks so much for your support Sarah, we're so glad our Customer Care Team could help you!

- The Daisy Team x

Rated 5 out of 5 stars

Lost Daisy earring

Hi, the customer service offered by Daisy was exemplary. The representative was so polite, professional and friendly. I couldn’t have asked for more. They tried their very best to accommodate me, they went over and beyond my expectations. Thank you Daisy. Love your products too of course. All the best, Gemma

27 March 2025
Unprompted review
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Reply from Daisy London

We're super happy to hear that, Gemma. Thank you so much for taking the time to write such a lovely review!

- The Daisy Team x

Rated 5 out of 5 stars

Quality Jewellery & Customer Care

It's not often these days you have to ask where to leave feedback. I'm often bombarded to review mediocre service, however, on this occasion, I didn't receive any prompts, but was so happy with the quality of customer service that I asked how I could share my experience. Not only do Daisy sell lovely jewellery, but their customer service are so efficient and helpful, it really adds to the experience. George responded to, and resolved my issue (after accidentally ordering the wrong product!) quickly and efficiently. I 100% recommend, and will purchase again from Daisy Jewellery. Thank you!

31 March 2025
Unprompted review
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Reply from Daisy London

Thank you so much for your review, Bryony - it means a lot to hear that you've had such a great experience with us. :)

- The Daisy Team x

Rated 5 out of 5 stars

Apart from their great quality…

Apart from their great quality jewellery, their customer service is prompt & first class. I did not realise I had pressed order on a necklace I was looking at and the order went through. I emailed Daisy and explained how I genuinely pressed order by mistake. They immediately cancelled it and I got a full refund. Great customer experience, thank you.

24 March 2025
Unprompted review
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Reply from Daisy London

Wow, thanks for your kind words Ciara. We are so glad our Customer Care Team were able to help you :)

- The Daisy Team x

Rated 5 out of 5 stars

Great customer service

I was very impressed with the customer service after I had mistakenly sent my order to an old address. George responded to my email and quickly rectified the situation. Thank you!

5 March 2025
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Reply from Daisy London

We are so happy to read such a lovely review, thank you for your support!

- The Daisy Team x

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, a quick response and resolved my query with clear instructions. Would recommend!

25 March 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We're so happy you've had a great experience with us, Francesca! Thanks for all your support.

- The Daisy Team x

Rated 5 out of 5 stars

Quality jewellery and outstanding customer support

I have purchased several items from Daisy London now and have always been impressed with the quality of the items. However for me, where this brand really excels and places itself above competitors is in its customer service and support which is truly outstanding and goes a very long way in fostering ongoing loyalty to this brand. Thank you!

18 March 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We are super grateful for your support and kind words, Janine. It means a lot to hear that, and we're really happy you've had a great experience with our Customer Care team :)

- The Daisy Team x

Rated 5 out of 5 stars

My favourite jewellery brand

Not only is their jewellery beautiful and amazing quality, their customer service is fantastic too! I recommend this brand to all my friends and always get compliments when I wear their pieces.

13 March 2025
Unprompted review
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Reply from Daisy London

We're so glad to hear it Meg - thanks so much for sharing the Daisy love!

- The Daisy Team x

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing! George was so understanding and helpful. I have always loved this brand and their jewellery but I have even more appreciation now after the excellent service I received.

4 March 2025
Unprompted review
Daisy London logo

Reply from Daisy London

Thanks so much for your lovely review, Bella. We're so glad to hear you had a positive experience with our Customer Care team :)

- The Daisy Team x

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