Dales Cornwall Reviews 

87
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for making vehicle purchases wonderfully smooth, personal, and enjoyable. Buyers often mention the lack of pressure during sales, which makes the whole process feel relaxed and trustworthy. Many people also appreciate the prompt communication, honest guidance, and supportive assistance provided during routine maintenance. However, some customers noted frustrating issues with communication delays, long waiting times, and difficulties reaching the busy service department. Some reviewers were thoroughly dissatisfied with unresolved mechanical problems, recurring vehicle faults, and unhelpful interactions when seeking professional assistance.

What people talk about most

Service

Customers had ambiguous experiences with service, as many reviewers praised the helpful staff, smooth vehicle... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly across different... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight helpful... See more

Product

Reviewers mention mixed feelings about product experiences, with some consumers expressing immense... See more

User experience

People report positive experiences with user experience, highlighting smooth purchases and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 7th Dacia I have purchased from Dales Summercourt over the past 12 years, and I honestly wouldn’t go anywhere else. I have been dealing with Shane for the last 11 years, and his pro... See more

Company replied

Rated 5 out of 5 stars

First time using Dales and the customer service was 5 star both from Johnathan (thank you for your patience) during my initial search for a suitable vehicle then, from Tony who dealt with all of my... See more

Company replied

Rated 5 out of 5 stars

3rd time purchasing from Dales Scorrier, 2nd car James Ballard has personally handled for me, great experience, seamless purchase, no pushy tactics just a great salesman that knows his craft. Explai... See more

Company replied

Rated 5 out of 5 stars

After trawling online for parts for an older Ibiza I called Dales. Dave dealt with my enquiry quickly and then when I placed the order confirmed that the part had come back as being less expensive th... See more

Company replied


Company details

  1. Car dealer
  2. also in
  3. Auto parts shop
  4. Car Body Shop
  5. Vehicle Repair

Written by the company

Your trusted home for new and used cars for over 60 years. We are an award-winning, multi-franchise dealership based in Cornwall. We cover sales, servicing and parts for new and used vehicles, and our friendly team of experts are always here to help. Operating as a main dealer for Renault, Dacia, SEAT, CUPRA, Suzuki, Vauxhall, Leapmotor and Geely, we are also fully equipped and ready to assist with any non-franchise car or van.


Contact info

3.8

Great

TrustScore 4 out of 5

87 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(87)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

I’ve been using Dales for a good few years now, I got a Seat Ibiza from them about 3 years ago and the car was amazing! Was valeted professionally before hand and looked brand new even though it was second hand. I’ve also had servicing and MOT done with them and cannot fault them. They’re thorough with everything and even gave my van a clean outside for me even if she did fail the MOT. Always been really spot on. We’ve also just had a disability vehicle in to be checked and have a software update done and again brilliant.
Top service! Thank you Dales crew!

15 April 2022
Unprompted review
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Reply from Dales Cornwall

Thank you for your review

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