Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property valuer
  5. Property Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

10/10 For Dan Thomas and co

10/10 for Dan Thomas and co,I was very impressed with the professionalism of Dan and the team who managed to get a buyer for my house in 3 days! Special mention for Lorraine who kept me instantly informed of any updates and Sharon for her expertise in sales progression. Probably the best estate agents around, so happy I chose them and would highly recommend.

16 May 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Gary. We are glad we were able to get your property sold so quickly.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

I have worked with Dan on a number of…

I have worked with Dan on a number of issues. He is very easy to deal with, quick to respond to emails and his knowledge of the local market is exceptional. He provided an accurate valuation on my mother's house without inspecting it. Keep up the good wok Dan!

29 April 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Rex.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

I want to praise Marisa Morales

I want to praise Marisa Morales. She took my husband and I on a tour, of our newly purchased property, back in November. I loved her from the moment we met. So full of life, and such great energy. I got very positive vibes from her. She was like my twin. Marisa was great throughout the process, quickly dealing with any concerns that we had. Nothing was too much for her. She was always happy to assist us. Marisa in my opinion, is an exceptional employee. I am grateful to have met her, and intend to stay in contact with her, as I believe we have built up a great rapport between one another. Thank you for everything Marisa Morales. You are truly an amazing woman.

28 March 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words about Marisa. We wish you both the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Reliable & professional Estate Agent

Dan's knowledge and advice was so beneficial in the sale of Mum's bungalow. Dan and the whole team, Claire, Sharon & Marisa guided and supported us through the whole process, keeping us informed at every stage with their approachable, friendly and informative assistance. Thank you.
We would highly recommend Dan Thomas & Co as a reliable & professional team.

11 February 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jane. We are delighted we could get your Mum's property sold. We wish you all the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dan has a wealth of experience and…

Dan has a wealth of experience and knowledge, he understands and values your needs and tailors his advice to this, he is helpful and realistic… he thinks outside the box to get you what you need!

2 April 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Hannah.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

We recently used Dan Thomas and Co

We recently used Dan Thomas and Co. for our move and were thoroughly impressed with their service. A special mention must go to Lorraine, who was our main point of contact. From the very beginning, Lorraine was incredibly helpful and kind, always going the extra mile to assist us. What truly stood out was her constant and informative communication throughout the entire process. We were never left wondering what was happening, and her updates were always timely and clear. Lorraine's professionalism and genuine care made a potentially stressful time much easier. We wouldn't hesitate to recommend Dan Thomas and Co., particularly if you have the pleasure of working with Lorraine.

2 April 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Ricky. We hope you are very happy in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Reliable and professional estate agents

We recently had the pleasure of working with Dan Thomas & Co and we couldn’t be more satisfied with the experience. From the very beginning, the whole team: Dan, Claire, Lorraine, Sharon, Marisa and Abi were professional, knowledgeable, and incredibly responsive.
Dan Thomas & Co provided expert guidance throughout the process, whether it was arranging viewings or answering our questions, they handled everything with efficiency and transparency.
They kept us informed at every stage, making what could have been a stressful process feel seamless.

What stood out the most however was their friendly, approachable manner which made them a pleasure to work with- they really were committed to our sale.

We would highly recommend them to anyone looking for a reliable and professional estate agent!
John, Paul and the Bassant Family

27 March 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words. We were delighted to finally get your property sold. We wish you all the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Had a couple of quieres this morning…

Had a couple of quieres this morning that Claire Saunders from Longfield helped me with, she was extremely knowledgeable and very friendly, thankyou Claire

14 March 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Dean.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Probate Valuation

We needed a valuation for probate and Dan was very sympathetic and extremely helpful. He explained what we needed to do and we got the valuation very quickly. Thank you Dan.

5 March 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words. If you need our help in the future please get in touch.
Dan & The Team

Rated 5 out of 5 stars

From start to finish may experience…

From start to finish may experience with Dan Thomas & Co was excellent. The staff are very professional and friendly, especial Abi who made my purchase of my new property smooth and easy.
I definitely recommend them as an excellent Estate Agents.

6 March 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Hannah. We wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Successful Sale!

Working with Dan and all the team was great. Claire was very involved and did everything possible to make sure the sale stayed on track.
Dan was always available for discussions about marketing strategy and for giving us advice, even giving up his evenings to catch up with us.
We were very pleased with the service provided and happily recommend Dan Thomas and Co!

10 January 2025
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Jane. We are delighted we managed to get the sale through for you. We wish you both the best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Lorraine Cooper showed us a property…

Lorraine Cooper showed us a property to buy at Gravesend in Jan'25 . She has been an absolutely pleasure right from explaining about the property over the phone , booking viewing promptly, providing all details ahead and during the viewing , took all our questions during the viewing and clarified the same day . She also kindly followed up the day after viewing to ensure we have all details to make a decision . Lorraine has been friendly , patient and highly knowledgeable and professional throughout the process.

I am currently viewing several properties via many agents before making a decision , and have bought 3 properties in the past, but I can say for sure that Lorraine is the best estate agent I have met to date with great customer obsession. She is an asset to your company and I wish her all success.

Regardless of which property I decide to buy this time, I would recommend your company to my friends and family because of Lorraine's service .

8 January 2025
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words about Lorraine. We wish you the best of luck with your property search.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Fantastic company

All the staff at Dan Thomas have been fantastic from start to finish of the proses. Their communication has been outstanding with a professional and assertive approach.

The house was sold in a very timely manner and meet all our expectations.

4 February 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Terri. We look forward to working with you again.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Sale of our barn

Outstanding service from Dan and his team at Dan Thomas & Co. We appointed Dan’s company to market our 18th Century Grade II listed barn. We was recommended to us by friends who had just sold their property through him and we are so glad we listened to their advice - we were initially just going to approach better known Agents or those who specialise in premium / unique properties. From the very outset Dan impressed us with his knowledge and advice - even before we officially appointed him he was advising on how to market the property and at what price point to make sure we got maximum attention. The initial marketing material produced by Dan was amazing and professional and his write up really captured everything we had “downloaded” on to him. We truly appreciated the level of ongoing support and communication throughout the process - far more than we have ever experienced with other Agents and the level of personal attention we had - Dan and his team (Sharon and Claire in particular) were always on hand and often communicating with us in advance of us asking for a progress update. Dan vetted the interested parties and in the end we only had 3 or 4 visits before we “sold”… we sold within the first month and with two interested parties managed to achieve the exact price we set out to achieve. The exchange and completion process was protracted, but again Dan and his team were tenacious and really kept the momentum up for all parties and again regularly communicated with us. For the first and only time we genuinely felt like we got value for money from the service provided. Other Estate Agents have a lot to learn if they are going to catch up with Dan and his team. Dan Thomas & Co. deserve their future success and we are delighted to have chosen them for such an important sale - we are now able to retire to the sun!

31 January 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Peter. We are delighted to have been able to help sell your beautiful property. We wish you both the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 1 out of 5 stars

Unprofessional and incompetent.

Unprofessional and incompetent.

Update: absolutely not an illegitimate review.

10 January 2025
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Hi Jeb Dan,

Firstly, we believe this to be an illegitimate review, as Dan Thomas & Co has no record of ever having dealt with someone of this name.

If we are mistaken, I’m very sorry to see/read this, and would like to take the time to understand your dissatisfaction further.

Would you be kind enough to either send me an email at dan@danthomasandco.co.uk or give the office a call on 01474 636300 so that we can discuss?

Many thanks.
Dan

Rated 5 out of 5 stars

Fantastic service

I went to Dan Thomas after a poor experience with another Estate Agent. Dan Thomas & Co were recommended to me and I'm so glad I went with them.
Dan isn't a pushy sales person but someone who gives you the facts about your property and doesn't tie you in to a long contract. That says a lot in that they have the incentive to sell your house. Within a week of my house going on the market I had 2 offers.
Lorraine was my main liaison and she was very professional, quick to respond, and pushed to get answers and queries resolved. I believe my buyers even struck a good relationship with her. Thank you Lorraine! The whole team are on hand to keep you updated as well, thank you.
Dan Thomas excel at communicating, which is key as buying and selling a house can be stressful.
Well done to the whole team. I will definitely recommend you. I completed the sale in the timeframe I wanted.

20 December 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Clare, we wish you the best of luck in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Property Valuation

Dan very swiftly helped us with a property valuation we needed doing. This is the second time we have used Dan Thomas & Co and wouldn't hesitate to use them again. Highly recommended, very professional.

5 December 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Lauren.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Excellent Company and Service

If we could give more stars we would!
Dan, Claire, Lorraine and Abi are excellent. They supported us so well to sell our late mother’s house. Their advice, commitment and communication methods are excellent and they kept us up to date at all times, guiding us through the stressful process of selling a much loved home. The little things they did and their attention to detail made all the difference.
We would thoroughly recommend them.

29 November 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kinds words, we are glad we could support you during this time, and we wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with Dan Thomas & Co.

As a first time buyer they helped me in every way possible, answered all my questions. And allowed me multiple visits back to the property whilst the mortgage/paperwork side of things where going through

Marisa & Lorraine thanks for everything
All the best

19 November 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Joe, we hope you are all very happy in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Just want to thank Dan Thomas and staff…22 cross lane

Just want to thank Dan Thomas and staff for all their help and patience on the sell and completion of my house. Especially Claire, Lorraine Abi and Marisa who went above and beyond in making sure everything went promptly and smoothly. Would definitely recommend.
Angela Jones

8 November 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Angela.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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