Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property valuer
  5. Property Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

An outstanding estate agent

A great big thank you to Dan, Marisa, Claire, Lorraine and Abi for their help, support and expertise in selling our home. We gave them the keys and went on holiday for a week, trusting them to sell. The bungalow sold in the week and they guided us through the whole process, keeping in touch with all sets of solicitors and making the experience go as smoothly as possible

19 April 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Ian, we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Fantastic experience with Dan Thomas & Co!

We sold with Dan Thomas & Co and honestly couldn’t have asked for a more supportive and caring experience. At every step of the process there was excellent communication and we were constantly kept up to date with any progress. The whole team went above and beyond to be as helpful as possible. In particular Lorraine and Claire were so brilliant; from arranging viewings, answering any questions, and even helping to contact solicitors for updates for us. Dan himself was extremely professional, honest, and attentive throughout.
We wouldn’t hesitate to recommend!

8 April 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Katherine. We wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dan and his team have been outstanding…

Dan and his team have been outstanding with all their help and advise in getting us moved over the last year. Special shout to Claire who was instrumental in getting us over the line - Highly recommended to all

26 March 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Andrew, we are delighted we finally managed to get you moved.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Our first home

We had the absolute pleasure of working with Dan and his incredible team at Dan Thomas & Co. while purchasing our very first home, and we couldn't be more impressed with the service we received. Despite the added challenge of expecting our first child, with our baby born just four days before completion, Dan Thomas and his team provided invaluable support, easing our anxiety and ensuring a seamless home-buying journey.

From the outset, Abi demonstrated an exceptional level of knowledge and expertise in showing us the property initially. She was incredibly warm and friendly and played an important role for us in the buying process.

Additionally, Lorraine and Claire guided us through every step of the process with patience and professionalism, ensuring that we felt confident and informed at every turn.

Despite encountering a few challenges along the way, Dan remained unwavering in his dedication to helping us achieve our goal. His commitment to finding us the perfect home never wavered, and his ability to navigate through obstacles with ease was truly remarkable.

What sets Dan Thomas & Co. apart from other estate agents we had delt with prior is not only their expertise but also their genuine care for their clients. They took the time to establish a relationship with us and understand our needs and preferences. They went above and beyond to ensure that we got the keys to a home that was truly suited to our liking.

We are beyond grateful for the exceptional service provided by Dan, Claire, Lorraine, and Abi. Thanks to their hard work and dedication, we are now proud homeowners, and we couldn't have done it without them.

If you're in need of a reliable and trustworthy estate agent who will prioritize your needs every step of the way, look no further than Dan Thomas & Co. We wholeheartedly recommend them to anyone in search of their dream home.

Thank you once again to Dan and the team for making our home-buying journey an unforgettable and enjoyable experience! We are beyond grateful for all your help.

20 March 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for such kind words Tim, we are delighted we could help you find your first home, and just in time for your babies arrival too. We wish you all the very best in your home, and many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Great local independent Estate Agents

Great local independent Estate Agents

Massive thanks to Dan, Claire, Lorraine, Abi and Marisa on helping us achieve the sale of our property. Extremely efficient from start to finish. Great communication all the way through with supportive and helpful advice. Would highly recommend to anyone buying or selling.

20 March 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Erica.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

just like to thank Claire and Lorraine…

just like to thank Claire and Lorraine for an amazing service!! I think I would of gone mad if I hadn't had the support through the last three months. A real standout pair that pained the process less painful. massive thanks Jason and Ewa

15 March 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jason. We are glad we got there in the end, and made the process less painful for you.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Professional ;Careful ; Excellent marketing and Proactive at all times . These qualities set them apart from other agents

I appointed Dan Thomas & Co to market my 4 bedroom detached house in August 2023 which was at a time when the market was difficult .

I was encouraged by Dans honesty regarding market expectations and by his energy driven approach to make the very best of presentation and exposure to potential buyers

The house was priced at offers over £750k and by early October an offer of £770 was secured and accepted . Finalising the sale was protracted but Dan and his colleagues were very proactive throughout . My note of thanks to the team below expresses my appreciation of those efforts

“To Dan & the team
Needless to say I am delighted that you finally secured the sale . Negotiations seemed very protracted at times but every one of your staff that I have spoken to over these last 5/6 months have been extremely efficient and professional.
Clare has had to bear the brunt of my frustrations but she was very proactive and went above and beyond to chase and keep me advised at every stage .
I do genuinely believe that you and your colleagues stand out as very professional and provide an exceptionally high level of expertise which sets you apart from others . Well done !
I wish you all the very best for the future .
Best wishes to all “
I

13 March 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Russell. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dan Thomas has an amazing team with…

Dan Thomas has an amazing team with Claire and Lorraine both being amazing in the marketing and the sale of our property in Hartley.We was kept updated at all times during the sale process and took all the stress and worries that goes with a house sale away from us to make our sale as smooth as possible.

I would definitely be recommending Dan Thomas & Co to anyone who was looking to sell.

1 March 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Paul. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Home purchase

We have just brought our first family home with Dan Thomas and Co and have had a brilliant experience from start to finish. The process was stress free, communication brilliant and unlike a large amount of other estate agents they have been invested in supporting us as buyers through out the process. Thank you Claire, Abi, Lorraine and Dan for all your support and especially the flowers and bubbly getting the keys.
Best Leo and Callie

14 February 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Leo and Callie, we hope you are very happy in your new home, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Excellent Independent Estate Agent

Great communication from the whole team at Dan Thomas & Co, especially Claire and Lorraine.
The whole selling process was excellent, the team were professional, friendly, approachable and dedicated. They listened and acted without delay to any of our questions.
Thanks everyone.

1 February 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Robert, we are glad we could help, and wish you all the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

I cannot speak highly enough of Dan…

I cannot speak highly enough of Dan Thomas and his team. Claire especially, was absolutely outstanding in every way. She always took the time to keep me in the loop at all stages throughout the sale of my mums property. If I ever did have to leave a message, she and/or the team would get back to me straight away. This I felt was so important.
The sale of this property was an extended timescale due to grant of probate. At all times Dan and his team remained positive and done their utmost to keep our buyer informed until the day of completion. A very professional company to deal with, and would not hesitate to recommend them to all of our friends and family.

12 January 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Ian, we are glad we could help in selling your Mum's property, and glad we got there in the end.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Excellent Service

Dan served my family exceptionally well with both the sale of my previous house and the purchase of our new home. Dan and his team, particularly Jo could not have been more helpful, supportive and efficient through the whole sales process. We found our forever home thanks to Dan Thomas & co.
Paul and Tracy Davies

3 November 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Paul and Tracy, we are glad we could help you both sell and purchase your new home, and wish you many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dream Team

Dream Team - Highly recommended. Thank you Lorraine for your ongoing help and what felt like a lot of viewings. Your patience with father in law's move was really appreciated along with your cheerful outlook. Lorraine and Claire are super helpful, professional and very responsive. Nothing is too much trouble and after a long sale/purchase, sent my father in law a lovely card and bottle of bubbly. Thank you team. x

12 January 2024
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Sami, we are delighted we could get your father-in-law moved, and hope he is very happy in his new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Great customer service

Lorraine and Abi were very helpful at Dan Thomas and Co. Abi was very accommodating when changing the time of the viewing and very helpful while we were there explaining the different features of the property.

13 January 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your comments. We can't see a name, please let us know who you are, so we can thank you personally.

Rated 5 out of 5 stars

The Dan Thomas team are excellent

The Dan Thomas team are professional, helpful and knowledgeable. I was very pleased with the assistance I received both selling and buying my property and both Claire and Lorraine did excellent work keeping in touch and updating me all through the process. Very happy with the outcome.

6 December 2023
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Lynda. We are delighted we could get you moved, and wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Loyal and patient in the tough times .

The superlatives written about Dan Thomas and his team are all true .
In fact star wise they deserve ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Mine was a tricky little house to sell during some very challenging times .
It was never going to generate much commission but that didn’t stop team DT&C from treating me with the same professional care as if I was selling a ‘high end ‘ home .

They patiently navigated me with care and consideration through all the vicissitudes of the selling process.

This unique team are all totally committed to delivering an exemplary, ground breaking, service and yet make you feel like a friend simultaneously .

Dan Thomas and his team are setting a very high bar for client care and encouragement For which I shall be always grateful .
Without them I would not have had the perseverance to achieve my relocation dream
Thank you so much Dan , Claire , Abigail Lorraine and Marisa .
With deep deep thanks . Pat 😊

17 November 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for such kind words Patricia. We are delighted we managed to get your property sold finally. We wish you the very best for the future, and hope you find your new home soon.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Great service, would recommend

Dan, Lorraine, Claire and Abi were always very helpful and attentive in helping us sell our house and navigate through the process. The whole team are very professional and supportive and it was always easy to speak with them whenever we had a question or wanted an update. I’d recommend giving them a call if you’re looking to sell.

12 December 2023
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Jon. We are glad we managed to get you moved. We wish you all the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Thank you so making the process of…

Thank you so making the process of moving a pleasurable and as stress free as possible. Marisa was absolutely amazing she is so understanding and really went above and beyond to help me to find the absolute perfect property that I required. She was my very own Kirsty from location location location channel 4 TV programme She supported me through every part of the finding a property and securing it. Marisa then passed the onward buying processing to Claire. Again Claire went above and beyond and kept me fulling informed in the onward purchase. Claire is fantastic and really puts herself in your shoes and chases solicitors etc to keep everything all on track. Thank you so much to Marisa and Claire who helped me to find secure and move in to my new home. There have also been on hand to answer questions once I have moved it. Thank you so much to you both for all your help and kindness. Your service is 100 percent and more all the time !!!

3 December 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Caroline, Kirsty (I mean Marisa) and Claire really appreciate it. We are glad we were able to find you your new home, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Amazing!!

After going through awful experiences with one of the high street agents and a local independent, Dan Thomas was recommended to me by my son in law. I am so glad I chose them! Dan, Claire, Lorraine & Abi were truly amazing from the start. They raised a lot of interest in my property and conducted viewings professionally and within a short space of time, found me a buyer. The whole process was smooth from start to finish. Thank you from the bottom of my heart to the whole team at Dan Thomas & Co. from Paula xx

15 November 2023
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Paula, we are glad we managed to get you sold, and wish you the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

We had a great experience in buying our…

We had a great experience in buying our house with Dan Thomas and Co . Lorraine was very professional and a great support throughout. She has a great knowledge and expertise which helped us as a first time buyer , sail through smoothly . They kept us posted about every step and always approachable . Lorraine you are estate agent of the year for us . Highly recommended.
Thankyou

8 November 2023
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Anurag, we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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