DarkinCloset Reviews 630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better than pictured online. Many people highlight the excellent customer service, describing it as kind, responsive, and supportive. The delivery service is frequently mentioned as fast and reliable, with orders arriving promptly and safely. Reviewers are also very satisfied with the overall ordering process, finding it smooth and efficient. The company's selection of unique designs is a significant draw, with many customers appreciating the variety and finding exactly what they are looking for.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of items, such as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the high quality of items,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers were pleasantly surprised by the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

Truly the best Costumer Service I've ever had. They are super quick to respond, patient and always helpful. The delivery is fast and the items always look accurate to the pictures provided on the webs... See more

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

630 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality Products

I ordered a shirt and hat. They arrived quickly and I am pleased with the quality.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

The dress I bought is made extremely well. The customer service is top notch. I ordered it close to the date I needed it and they ensured it would get to me on time. It did. I’m excited to buy from them again! So many good pieces.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Definitely ordering again

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolutely wonderful, the stitching is clean, and the pieces look exactly like the photos…if not better. The details on the clothes are very well made and the fit is spot on. The order also arrived safely and the packaging was pretty nice, overall i’m very satisfied with my purchase and i’ll definitely order from them in the near future, i don’t usually write reviews but this is a well deserved one.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Did not disappoint

Honestly I was hesitant to order since the payment was only through paypal. But I received the package in less than two weeks and everything is just like the pictures.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that the fabrics used are mostly synthetic; if you're trying to spend a little less, maybe this isn't the cheapest place online. But here you'll find the ultimate selection of goth outfits, spacing from victorian inspired romantic looks to punk and everything in between. It's basically impossible not finding something you will like (or even fall in love with). Very happy with my corset :)

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping and good quality

Fast shipping and good quality clothing. The jacket I wanted was coming up on a lot of sites that looked shady, but I knew when I found it on DarkinCloset I would be getting what I was looking for.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Lied about stock and refused to issue refund

Website listed multiple dresses in XXL size as available. I messaged for confirmation and was told yes these are in stock. After placing my order, I was told every item was not in stock. The team then tried to get me to accept store credit and clothes in the wrong size as an apology to not issue a refund. I directly asked for a refund 5 times and never received it. Had to file with my Bank and PayPal as this is a fraud distributor.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a corset and it is absolutely gorgeous: exceptional quality and looks exactly like the picture. The delivery was fast, and the customer service was excellent, supportive, and responsive. I’ll definitely be ordering again

6 July 2025
Unprompted review
Rated 1 out of 5 stars

They keep your money after you pay…

They keep your money after you pay shipping and customs to return an item.
(Unused with tags and they confirmed received)
"We will refund you in 5-7 days"
20 emails to remind them nicely and 4 months later, no refund.
As others mention, their stock is not accurate, so you pay for an item and they just say 'sorry it is out of stock' Good luck with refunds!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Costumer Service

Truly the best Costumer Service I've ever had. They are super quick to respond, patient and always helpful. The delivery is fast and the items always look accurate to the pictures provided on the website.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery on time, true size, best quality, I recommend anyone to go to darkencloset , I have bought so many items and been very happy.

21 June 2025
Unprompted review

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