DarkinCloset Reviews 630

I've been shopping with DarkinCloset since 2021, and they have consistently exceeded my expectations. With over 10 orders placed, I can confidently say their service is outstanding.

What sets them apart:

Great selection - Excellent selection of clothes (especially Punk Rave)

Lightning-fast shipping (to NYC) - Their delivery speed genuinely surprises me every time

100% reliability - Not a single issue across all my orders

Fantastic customer service - Always professional and responsive

Quality products - Their gothic and alternative clothing selection is excellent

As someone who values both quality and dependable service, DarkinCloset has earned my complete trust. They've turned me into a loyal, repeat customer, and I wouldn't hesitate to recommend them to anyone looking for alternative fashion with reliable service.
Four years of consistently positive experiences speaks volumes about this company. They've set the bar high for online retailers.

Quality products & great customer service

I love my Devil Fashion Black Gothic Punk Decadent Eyelet Strap Sleeveless T-Shirt for Men. It is supercool!

Excellent, exactly what I was looking for.

Do not order from this site. Their website allowed payment to be processed for a dress they no longer had in stock. We have now gone back and forth in emails for over a month, with them trying to get us to take a different dress instead of the one we ordered. Then they promised a refund in 5-7 working days, which has not arrived. So disappointing.

The quality was really nice!

The dress I ordered came pretty fast in only 5 days which is great and the quality of the dress too is awesome.

Customer service is spot on and the dress is gorgeous and a decent fit! I love Dark in Love and Dark in closet is a wonderful place to shop for good quality gothic clothing. Keep in mind, some if not all items are NOT refundable or exchangeable.

I repeat: DO NOT ORDER FROM THIS STORE. They say that they offer free returns within a week, but despite being contacted on the day of receipt, they made suggestions such as having the dress tailored, or selling it or gifting it to a friend. The back and forth went on for weeks until they offered a $20 refund to keep the dress, that we have no use for. They are dishonest and disreputable and have no problems scamming 16-year-olds out of their hard-earned money that they spent in good faith on a prom dress. Zero starts is not an option, otherwise, that would be our rating.

Have ordered several things from Dark In Closet and have had to experience interacting with their customer service team. They are extremely communative through the order process and when I placed an order for 2 items that ended with free shipping I realized there was another item I had wanted. Contacted customer service and they got it added to my order so I didn't have to pay the extra for shipping, as well with an order I again placed shortly after that order they were able to ship everything together and made it so everything arrived together which was awesome! Before these orders I had placed an order where the size wasn't quite right and they worked with me quickly and efficiently to get it fixed! Customer Service has been amazing whenever I've had to interact with them and the clothes are amazing! Show up in a timely manner and in great condition! They are amazing and wonderful!

Very beautiful dress!!! I LOVE IT SO MUCH

Initially I'm always skeptical about ordering online especially through Instagram, however I took the risk and I bought my dream dress. I would 100% recommend buying from this site, it's trustworthy, fast, clothing is made with quality materials, and they even emailed me regarding if I was happy with the purchase, and if I received it. Which makes me very happy, that they appreciate their customers 🖤 10/10

Item arrived way earlier than expected, and it's very well made. Customer service was great; they reached out to me multiple times to make sure everything was ok.

I ordered many times from this store. It is just amazing. I always get super high quality goth clothing for good prices. I highly recommend.

I ordered my daughters prom dress from here, and it is beautiful. She looks amazing in it, and will definitely be standing out from the crowd.
Delivery was very quick.
Great customer service, who check you have received your parcel.

The dress was beautiful and came a couple weeks after I ordered. The only difference is the corset, which did not include the ruffles shown. It was still gorgeous and fits great!

Honestly a really good website, it’s the only online shop that i bought from that emailed me to know if i got the packages. I think i ordered a total off 5-8 peace of clothes on the website? I got an issue with only 1 and it was the punk rave vest only made of chains. It was missing 1 chains on the vest and all i had to do was send a picture of the defective product and they send me back a new one without any kind of fee. So overall customer service is super good, the package always arrived on time and the clothe are hella cool.

My daughter is absolutely gorgeous in this. A slight bit small around waist but she will get something for support around midsection. Fed ex tried to deliver to a completely wrong address on day needed for her birthday. But it came next day.

Awesome customer service ! Made sure my order was correct and I received my order well!