I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
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Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
Excellent. On-time delivery. Driver called ahead - was polite and helpful. I would gladly take more deliveries from this company.
My experience with this courier and its affiliates has been very great. I strongly recommend them for anyone who wants their goods shipped to them.
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service, even in the depths of a forest.
What a shame that you go through Trust Pilot; once they called me to change a comment.
30 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Phillippe,
Thank you for your 5-star reciew.
Have a nice day!
Björn
Reply from DB Schenker Sverige
Hi Bakero,
Thank you for the high rating!
Have a nice day!
Tindra
Great support from the customer agent
14 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi PG,
Thank you for your review! My colleagues are real stars!
Have a nice day,
Tindra
I chose the delivery time between 09:00…
I chose the delivery time between 09:00 and 12:00. After they were several hours late, I contacted customer service, and they told me the package would arrive by 17:00. Be prepared to skip work that day just to receive the package. Absolutely terrible.
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Elvis
I want to lift this with our haulage company. You have therefore received a separate email where I request more information about the shipment.
Looking forward to hearing from you!
//Sofie
Very nice communication about my…
Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Peter,
Wonderful to hear ! Thank you for the stars :)
Kind regards,
Sofie
Polite and helpful service
The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Leila,
Thank you very much for sharing your experience!
Hope you have a nice day,
Oskar
Reply from DB Schenker Sverige
Hi Wisdom,
Thank you for your 5-star reciew!
Have a nice day,
Björn
Efficient and precise delivery
Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.
31 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Rick,
Thank you for sharing your story! We value your review.
Hope you're having a nice day!
Oskar
Excellent delivery service!
28 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Mingdong,
Glad to hear it! Thank you for your review.
Take care!
Oskar
Got called to schedule a delivery
Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.
26 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Dima,
Thank you for your 5-star review, nice to see!
Have a nice day,
Björn
delivery is done on time
delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute to remove the box from the pallet. That might not be their duty to collect pallet from the customer but it would have been nice to pick it up
24 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your feedback. There must've been some misunderstanding, because the pallet is part of the actual shipment and provided by your sender. So even if there was time, it's not our practice to take back the pallet. It's part of the packaging. In other words: it's now yours, included in the delivery :)
Take care!
Oskar
Thank you for your service.
20 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Swapnil,
And thank you for your review!
Hope you're having a nice day,
take care!
Oskar
Reply from DB Schenker Sverige
Hi Johannes,
Glad to hear that! Thank you so much for your review.
Take care!
Oskar
Dino
Dino.
The man, The Myth, The legend.
Helped with a crisis level event with amazing comunication skills and great service. Folks at DB Schenker have some great staff on the books.
Ethan from Coolshop
13 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Greta,
Wonderful, that's great to hear! Thanks for your review.
All the best!
Oskar
My package takes a very long time to…
My package takes a very long time to arrive, five working days from Stockholm to Uppsala. Not recommended. Crap
12 February 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
I find it difficult to understand what have happened to your package.
Therefore I have sent you a separate e-mail to take a closer look at your case, for us to sort it out.
Looking forward to hear from you!
Björn
Order never being delivered and now answer from support
Our company shipped orders from Taby Sweeden to Agadir Morocco the order took 35 days and still didn't arrive yet this is bad business for us and the order stays 10 days in 1 location after we complained it gets sent to Lyon France and stays there from the 23/01/2025 till today 04/02/2025 and the order hasn't yet been shipped from 23/12/2024 till 04/02/2025 we haven't received our order supplier calls the representative but no answer till the moment that we decided to never again work with DB Schenker we are under contract for this order they gave us that 23/01/2024 is the date of the delivery but till today the order hasn't yet entered the Moroccan territory this is outrageous and unprofessional from this company.
4 February 2025
Unprompted review
My package has been delayed by a week…
My package has been delayed by a week and still hasn't arrived. I keep getting a notification that it is delayed by 2 to 5 days. I also reached out to them via mail and haven't gotten a response.
14 January 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Your parcel has been delayed because it arrived the wrong parcel shop and because of that it takes a couple of days before it arrives to your correct parcel shop. I can see that it is expected to be delivered today.
I'm sorry for the delay and wish you a lovely day!
Mahlin
⛔️They sent my package to wrong city⛔️
❌️I've been waiting far too long for my package. It was initially sent to my city, but then mistakenly redirected to another city, causing a delay of an entire week. This is absolutely unacceptable!❌️
27 December 2024
Unprompted review
Reply from DB Schenker Sverige
Hi Alireza,
I'm sorry for the delay. Your parcel was wrongly sorted during and needed to be re-sorted, a process which normally doesn't affect the lead time this much but because of the Holidays was further delayed. I can see now that you've picked up the parcel from our parcel shop. Thank you for your patience.
All the best!
Oskar
Don't reccomend them
Package was placed in their storehouse at 12.12. and package is still not deported to my location. Today is 30.12.
30 December 2024
Unprompted review
Reply from DB Schenker Sverige
Hi Jesua,
Thank you for your feedback.
I find it difficult to understand what have happend to your package.
Therefore i have sent you a separate e-mail to you, for us to sort things and questions out.
Looking forward to hear from you.
Have a nice day!
Björn
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