DSV A/S Reviews 109

The delivery guy did not want the follow the rule that he should call 30 minutes before arriving. And he was threatening that he will leave in 1 minute if I did not arrive there.
Horrible experience. I would give zero points out of five.
If you can, avoid this company and its employee.

I have had delivered 2 items from DSV on 2 separate dates.
2024-04-18 A microwave oven, the driver delivered to the apartment door without any problems, however the time scale could have been better 2 hours slot instead of the whole day slot, however this was a Sunday so not being too harsh.
2024-04-10 Emma mattress bundle containing 4 packages, this was much better than the 1st delivery, I had to postpone the delivery by 7 days because not being in Sweden the helpline lady was very helpful & no problems encountered. The delivery schedule was a 2 hour slot much better than before, the driver called 30 minutes before to ensure I was home & delivered 15 minutes into the slot to the apartment door fantastic in my view, would highly recommend.

We expected a 160x50 cm mirror delivery last Friday from DSV and delivery time was between 9 to 13.
I had an important meeting at my office at 14:00 but decided to be at home for delivery.
Around 12:30 some one from DSV contacted told me there will be a delay and they are not sure when it will be at my place. I had to go for the meeting so I left my wife alone with the situation.
We also had a dinner invitation so we were running out of time with being home.
Around 16:00 a very rude driver called my phone to make sure we are home for delivery and he will be there in 10-15 minutes. Long story short, the driver forced my wife to take a big, heavy and long wooden pallet tighten to the mirror with a lots of plastic around the mirror because he had no cutter to separate them and no time to wait my wife bring one from the apartment!
Now my wife have a huge back pain because she dragged the pallet to the building and eventually inside the apartment on level 3!
Btw, I cancelled the dinner and ran home when I found out the story.
Also it is impossible to contact them to make a complaint.
No wonder 1.8 stars. Their service is a match up

Horrible experience with this company. They delivered the wrong parcel which was a heavy piece of furniture of 100 kg.
Then when I booked a return with them on a specific day and stayed home from work they didn't show up. I spoke to customer service and they promised me the next day but again, they didn't show up. I demanded to speak to management but was told they could not give me that information (!) I have googled contact information for management and asked for reimbursement but I am guessing that any type of management that can't be referred to and hides behind customer services will not even answer my complaint.
Very dodgy company, I will never have my things delivered by them again.

Beware! This transport company is a joke. They simply don't know what they är doing. I have lost several packades through them. Bankrupty of dsv would be a relief, hopefully asap.