Dear Jimdo Company, I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce... See more
Company replied
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First off trying a free website to see how it flowed was wonderful. I was using another major brand and while I loved the cliparts and stuff, it was not easy to use. JIMDO was so easy to use and it to... See more
Company replied
I was happy that I received a response from someone at Jimdo when I submitted a contact request. However, I was disappointed with the answer I received. I've been a customer for 10-12 years and I expe... See more
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I've been a Jimdo user for many years and now I dont need my website anymore. How to cancel subscription, thats impossible unless you pay for one year. I've tried contacting support, but no ones answe... See more
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Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.2
Average
7K reviews
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Reply from Jimdo
Hallo Jen,
vielen Dank für dein positives Feedback. Es freut uns sehr, dass du mit unserem Support und der einfachen Handhabung zufrieden bist.
Falls du Fragen hast, sind wir jederzeit gerne für dich da.
Viele Grüße,
Thomas
Jimdo Team
they helped me with connecting…
they helped me with connecting mailchimp and Jimdo
6 March 2025
Unprompted review
Reply from Jimdo
Dear Jambo,
thank you for your lovely review.
I am delighted to hear that we were able to assist you in setting up Mailchimp for your business.
If you have further questions, please don't hesitate to contact us.
Best wishes from Hamburg,
Maggy
Jimdo Team
Quick response time and to my surprise…
Quick response time and to my surprise very understanding kind and curtious
3 March 2025
Unprompted review
Reply from Jimdo
Hello,
Thank you for your kind words. We’re glad to hear that you had a positive experience with our support team. Providing quick and understanding assistance is very important to us.
If you ever need help again, feel free to reach out. We’re happy to assist you.
Best regards,
Thomas
Jimdo Team
Very quick and friendly support
Jimdo Team is very friendly, gives quick answers on mails and very helpful support
26 February 2025
Unprompted review
Reply from Jimdo
Hello Teres ,
thank you for the kind review. I'm glad our team was able to assist you.
Feel free to get back to us, if you have any further questions.
Kindest regards
Tim
Jimdo Team
Personal and fast service!
Always a great service. Speed and humanity have a high priority here. Despite the size of the company, you are not just a number, you are taken seriously and your individual needs are catered for. Thank you Jimdo!
25 February 2025
Unprompted review
Reply from Jimdo
Dear Kate,
We truly appreciate your kind words and are thrilled to hear that you've had such a positive experience with our service. It's wonderful to know that you feel valued and that your individual needs are met. We strive to provide excellent service and are delighted that you've recognized our efforts.
Thank you for letting us be part of your journey, too. If you have any more questions, you know where to find us. :-)
Best wishes from Hamburg,
Maggy
Jimdo Team
I missed the payment of my annual bill…
I missed the payment of my annual bill on time, however they helped me to recover the website of my business.
Thank you.
25 February 2025
Unprompted review
Reply from Jimdo
Dear Paloma,
thank you for taking the time to give us some feedback.
I'm glad we were able to help you recover your business and happy to keep supporting you.
If you have any further questions, please reach out to us.
Best wishes from Germany,
Maggy
Jimdo Team
The helpdesk solved the problem
The helpdesk solved the problem. To get 5 stars the reactionspeed can be a bit faster.
25 February 2025
Unprompted review
Reply from Jimdo
Hello Marco,
thank you for leaving a review.
I'm glad my colleagues were able to assist you. We do our best to answer as fast as possible but
I will happily forward your request to the colleagues in charge of this topic.
If you have further questions, please feel free to reach out anytime.
Have a lovely day,
Maggy
Jimdo Team
I wish I spoke German
I wish I spoke German. The responses from JImdo were inadequate. I wanted to delete a feature of my subscription not the whole thing. No one could tell me how to do that.
23 February 2025
Reply from Jimdo
Hi David,
thank you for your feedback.
I can see that my colleague, who is a native English speaker, has already reached out to you via e-mail and asked for clarifications. Please remember, the more information you can provide us, the better we can assist you.
Have a great day,
Maggy
Jimdo Team
Reply from Jimdo
Hello,
Thank you for your great review! We’re very happy to hear that you found our support immediate and efficient. Our goal is to always provide you with the best possible service.
If you have any further questions in the future, don’t hesitate to reach out – we’re happy to help!
Best regards,
Thomas Mennig
Jimdo Team
Two months of hell in the guise of customer support
Two months ago I started asking Jimdo to support me while I was changing my website address and email address - a common request.
Throughout this long drawn out process where it takes them a week to reply to emails I've been misinformed or offered inadequate advice. The most frustrating aspect of this is being told that something should work when it doesn't. Repeatedly. Week after week.
I had one break from this hell after 6 weeks when someone called Camille called me and solved a problem and corrected misinformation in a single short phone call.
But then another problem arose with my new email address not working and someone called Davide who repeatedly tells me that Rackspace says it works and that he 'feels my pain' - what a thing to say when you're responsible for prolonging the pain by not providing solutions. 2 months of dealing with this man and when I ask to speak with someone else he ignores the request.
How is it that as a paying customer I'm always wrong? When I'm told it is working when it's not? Do these people think that we have nothing better to do that fill their inbox with support requests? Sadly I have the long email threads that back up this sorry tale.
I've been with this company 15 years. I can't believe I pay for this service - now into the thousands of pounds. Unbelieveably awful. What was a good company is no more. How about some proper support? I'm only trying to make a new email address work!
20 February 2025
Unprompted review
Reply from Jimdo
Hi Mark,
I'm really sorry to hear about your frustrating experience. Changing a website address and setting up a new email should be a smooth process, and I completely understand how disappointing it is when things don’t go as expected.
It’s good to hear that Camille was able to resolve part of the issue, but I regret that your email problem has continued for so long. That’s definitely not the experience we want for our long-time customers. I’d really like to make sure this gets sorted for you. If you haven’t already, please reach out again so we can escalate your request and find a proper solution.
I appreciate your patience and your 15 years with Jimdo. I truly hope we can turn this experience around for you.
Best,
Thomas
Jimdo Team
Very good company
Very good company, we have been using JIMDO for several years and are very happy !
10 February 2024
Unprompted review
Reply from Jimdo
Hi!
Thank you for your valuable feedback. We really appreciate it!
Do not hesitate to contact us again with any question or concerns about Jimdo and your website,
Wishing you all the best
Tim
Jimdo Team
Jimdo is stil the best for me, after trying wordpress
Several times i tried to build my websites with wordpress, but that's way to complicated, jimdo is still the best for me, use it sinds the beginning when the founders themselves did the customer service. (is Powen still there?) Just not the 5th star because of the google adsense issue, there is now a TXT code file option but just for google verification, you still can't do the adsense TXT file thing. Prices are tripled since, but hey, that's also the case in the supermarked these day. Lot's of option and very easy to build, i think i will stay another 10 years, thanks!
28 January 2025
Unprompted review
Reply from Jimdo
Hi René,
we appreciate your honest feedback and understand your frustration with the Google Adsense issue. We're always striving to improve our platform and are actively working on expanding our integration options.
I am happy to hear that despite these issues, you are still happy with us. I will forward your feature request to the appropriate team.
Best wishes from Hamburg,
Maggy
Jimdo Team
The excellent support
The excellent support, the splendid explanation and a great variety of possible solutions. Superb technical know-how and super friendly to me as a customer.
I'm using Jimdo as my website-provider since 2013 and am very satisfied with the increasing numbers of technical issues that makes my website is working on a high standard.
31 January 2025
Unprompted review
Reply from Jimdo
Hello Karel,
thank you so much for taking time out of your day to share your experience with us.
We appreciate your kind words and are really happy to hear about your positive experience with our support team. It's great that we have been able to support you as our customer since 2013.
If there is anything else we can help you with, please reach out to us.
Best wishes from Germany,
Maggy
Jimdo Team
Desperate money grabbers
I stopped using their services in 2021 - I didn't renew anything, had every payment up to date and deleted my account. Now they have sold my information to a debt collector and are trying to claim I owe money - but there's no listing as to what for. There's nothing owed, they have provided no service, there's no website and there's no account with them.
5 February 2025
Unprompted review
Reply from Jimdo
Hi Emily,
thank for your feedback. I'm sorry that your experience with our service did not meet expectations.
Can you please provide some information - in email or via the private message we've sent you through Trustpilot - that'll help us look into this for you? Thanks a lot!
Best wishes
Tim
Jimdo Team
Unrendered services
The customer and technical service is terrible. They take several days to respond to emails, and the responses do not help resolve issues. They also do not offer any live phone number to contact. I was unable to access my account for years, and now they are trying to collect payment pretty aggressively. I would never recommend this service.
3 February 2025
Unprompted review
Reply from Jimdo
Hello Benjamin,
thank you for your review.
We understand your frustration with the experience you've had with our customer and technical service. We strive to provide prompt and helpful support to all our customers, and we apologize that your experience did not meet those standards. Furthermore, we value your feedback and will use it to improve our service.
Unfortunately you did not provide enough information so I could look into your case. Please reach out us via e-mail or the contact form in our help center, if you have proof of sending a cancellation request on time so we can review your case.
Best regards,
Maggy
Jimdo Team
Expert help given
I have my website with Jimdo and have recently needed some help. I have had very speedy and helpful responses to my queries. Very impressed
25 January 2025
Unprompted review
Reply from Jimdo
Hi Geraldine,
thank you for the kind review. We appreciate it a lot!
Do not hesitate to reach out to our team again, if you have any questions or concerns.
Kind regards
Tim
Jimdo Team
I'm very glad for your answer to my…
I'm very glad for your answer to my request and because your answer came very quickly
23 January 2025
Unprompted review
Reply from Jimdo
Hi René,
thank for your kind words. We're glad to have been of assistance.
Kind regards
Tim
Jimdo Team
very bad didn't knew I had this still…
very bad didn't knew I had this still got charged
23 January 2025
Unprompted review
Reply from Jimdo
Hi Ryan,
Thanks for your feedback. We're sorry to hear about the unexpected charge. Our subscriptions renew automatically as stated in our terms of service, and we send reminder emails before the renewal date to help avoid surprises.
If you need assistance with your account or have any questions about your subscription, please reach out to our support team. We’re happy to take a closer look and assist you.
Best regards,
Thomas
Jimdo Team
Good tools, but too many limitations
+ Great overall experience and relatively easy to understand.
+ Good and fast tools to build a functioning website
+ Amazing SEO options (I grew from being ranked 40th to 9th within a year and that alone helped me triple my client base)
+ Fair pricing
However:
- super slow customer support and they don't keep their promise (on the START plan they promise / promote to answer within 1-2 working days, but usually I have to wait at least 3-4 days for an answer, which really sucks and makes your marketing promise an incredibly empty one.)
- very limited options for implementing important marketing tools such as Meta Pixel and Google Tag.
- No blog / news section possible (but hey, we're in 2025)
- No simple tools such as tables (didn't these things exist in the 90ies already?)
- Limitations within the way pics and videos are shown (no video player, only YouTube links)
- Clients are asked to accept cookies, without which they don't even see videos, insetad they see something that looks like an error, which sucks.
All in all 3 stars are fair, I guess. Probably it depends on what you're expecting from the website.
18 January 2025
Unprompted review
Reply from Jimdo
Hi Antonio,
Thank you for taking the time to share such detailed feedback. We’re happy to hear that you had a great overall experience and found our tools easy to use. It’s fantastic to know that our SEO options have helped you improve your ranking and grow your client base—congratulations on your success! 🚀
At the same time, we’re sorry to hear that some aspects of our service did not meet your expectations. We understand how important fast support is, and we sincerely apologize if our response times have fallen short of what was promised. Your feedback regarding marketing tools like Meta Pixel and Google Tag, as well as features like blogs and tables, is very valuable to us. We are constantly working to improve our platform, and insights like yours help us prioritize new developments.
Regarding videos and cookie consent, we acknowledge that this experience can be frustrating, and we’re always looking for ways to enhance usability while staying compliant with privacy regulations.
We truly appreciate your honest feedback and will share your concerns with our product team. If you have any further questions or suggestions, feel free to reach out—we’re here to support you!
Thanks again for your trust and for being part of the Jimdo community.
Best regards,
Thomas from the Jimdo Team
Zero customer service
I signed up for a website builder which I never ended up using. I did not realize I signed up for auto renew and the Jimdo emails were going to my spam, so a year later I didn't know it renewed until I got the charge. It's not cheap so a tried to work with their customer service and was hoping they would be understanding and at least meet me half way. Nope, they cited the contract and that was that. I understand it was my fault, but I will not do business with any company that shows zero understanding when honest mistakes happen.
Be very careful when signing up to turn off auto renew and make sure to check your spam!
7 January 2025
Unprompted review
Reply from Jimdo
Hi Brett,
Thank you for sharing your experience with us. We’re sorry to hear that the auto-renewal process caused frustration, and we understand how disappointing this situation must have been for you.
Transparency is very important to us, which is why we aim to provide clear information about auto-renewal during the sign-up process and in the reminder emails we send before a renewal occurs. That said, we understand that emails can sometimes land in spam, and we truly regret that this led to an unexpected charge for you.
While our team must follow the terms of the contract, we always strive to find solutions and improve our processes to prevent similar situations in the future. Your feedback helps us better understand our customers' needs, and we will consider it carefully as we continue to improve.
If there’s anything else we can do to assist or clarify further, please don’t hesitate to reach out.
Best regards,
Thomas from the Jimdo Team
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