DMFReviews 

420
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, noting items often arrive in perfect condition and are well-packaged. Many appreciate the inclusion of freebies and the care taken in wrapping their orders. Reviewers also highlight quick delivery times once items are dispatched and a smooth ordering process. However, some customers experienced significant dissatisfaction with communication and response times, particularly regarding pre-orders. There are reports of orders not shipping for extended periods, with no updates or replies to inquiries, leading to uncertainty about delivery.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, lack of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with items... See more

Response time

Customers consistently express frustration with the lack of response and communication from the company. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

a lovely experience! all the products were shipped in a high quality bubble mailer that made sure the albums were protected, and the photocards were wrapped seperately as well! it is obvious lots of c... See more

Rated 4 out of 5 stars

I ordered a Zerobaseone album on sale and delivery was quick (noting that it was already ready to ship). Nice packaging, no damaging whatsoever and came with a top loader as a freebie. I'm pleased :]

Rated 4 out of 5 stars

Bit of a communication issue but partly my fault too as it was my first pre-order aswell as my first order with them! My order has arrived and I am absolutely in love 😍 it was packaged well and not o... See more

Rated 4 out of 5 stars

The only issue I had was it was difficult to contact about where my order was. Once sent out it got here really quick and was packaged wonderfully, will definitely buy from again.


Company details

  1. #189 of 201 best companies in Online marketplace
  2. #18 of 18 best companies in CD Shop
  3. #4 of 5 best companies in Shopping Centre

Written by the company

Dream Destination for Cute Authentic Character Goods, Sanrio Merchandise, Korean and Japanese Stationery and K-POP.


Contact info

3.7

Average

TrustScore 3.5 out of 5

420 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(420)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Cancelled my order?!? Why??

I’ve ordered from here before and had no issues despite being warned off about them.

Previously I had preordered Enhypen’s Unleash album, and while it took slightly longer to arrive than advertised, it did turn up in mint condition and in super cute packaging (loved the freebies!).

What’s brought me to write this review is that I placed an order on Dec 27th (I was treating myself to a late gift as I had a discount code that was about to expire and had no expectations for a quick delivery or anything given the holiday period) for TXT’s Star Chapter album that they released in August. DMF had advertised that the Weverse preorder benefit was still available with the purchase of the standard album, so I thought ‘why not? We’ll try and see if this is true’ as why advertise it otherwise. And seeing as they allow you to put your POB member preference in the order notes (which I did but prefaced that I was honestly not fussed as to who I got as we stan OT5), I thought ‘even better!’ As I had gotten my second choice with my previous order with Enhypen’s album.

However, my order was cancelled 3-days later on the 30th. I have no idea why. I thought it might be because they didn’t have any more POBs to offer? Though it would have been fine if they had just emailed to say this and asked if I’d still want the album (which I would have). So I took a looksie on their website today and they’re still advertising the albums WITH the POB. So who knows what’s going on there.

Very bummed to have wasted a discount code on this mess 🙄.

Have to say I am unimpressed with the lack of communication on this one.

29 December 2025
Unprompted review
Rated 4 out of 5 stars

Xdinary monster dmf

Very slow to send the parcel but was expected, came fast enough when in the UK and good quality item as expected.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Past the date

I ordered the not cute anymore mini ver album by illit in November. It was said the date of shipping was estimated to be Mid December but it is currently the end of the month which is days past it. I understand sometimes there’s delays but I do not like the lack of communication as it is very blind sighting. I was optimistic for this order and would plan on ordering again if all went well and recommending it but the lack of updating on products and orders is very worrying. I spent a lot of money on the album and I do not want to get scammed which is why I’m leaving this review so others can be informed but if I do get my product I will update my review. This is very upsetting.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

New fav kpop website

My order came well packaged and intact with a wonderful freebie. They didn't have one item in order but refunded me quickly. Thank you for the great service.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Got do it albums do and it vers

Got do it albums do and it vers! Pre-order items came to expectations on the description (mid-late December) and got it as soon as it said it was dispatched.
Quality is very good and legit, and got lovely freebies!

22 December 2025
Unprompted review
Rated 3 out of 5 stars

The 2 ‘DO IT’ albums I ordered were…

The 2 ‘DO IT’ albums I ordered were packaged very well. I would’ve given 5 stars, but unfortunately DMF customer service is non existent! I had a fairly urgent issue so emailed them. I ended up sending 3 emails and still not having any response from them Whatsoever!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Recommended!

I received my order in time and the package was intact! The skzoo and skz ID cards are original and perfect. Plus, I found nice freebies. I've been positively surprised! Thank you

16 December 2025
Unprompted review
Rated 5 out of 5 stars

My Skzoo was perfect

My Skzoo was perfect. It was everything I hoped it would be. The quality was excellent. Anybody purchasing this item would be more than satisfied. I love my Bobakari Skzoo. The packaging was also very beautiful and top tier quality as well. The packaging was beautiful, and the freebies inside made me feel seen as a K-Pop Stan. I thought, this person really knows us and what we love. Thank you for the great product. My Skzoo brings me joy every time I see it.

24 November 2025
Rated 3 out of 5 stars

cheap and good deals but takes forever to ship..

DMF is a very good website and it’s so cheap and the information is secure. however, i ordered two stray kids Do It albums on the 2nd of November and the album released on the 21st of the same month. Still not here, yet all other buyers are getting their order for the same items. I don’t think I should have to email in twice because there is zero communication or information in SHOP at all. Please attempt to improve the amount of time it takes to ship because my order still hasn’t even shipped or arrived. Thank you.

8 December 2025
Unprompted review

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