DMFReviews 

420
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items arrive in excellent condition and are often accompanied by thoughtful freebies. Many also appreciate the careful and high-quality packaging, which ensures items are well-protected during transit. Reviewers often express satisfaction with the overall service, with some highlighting quick delivery times for items already in stock. However, some customers experienced significant dissatisfaction with communication and response times, particularly concerning pre-orders. People report long delays in receiving updates or their orders, with some waiting months past the estimated shipping dates and receiving no replies to their inquiries. This lack of communication and extended waiting periods led to uncertainty about when products would arrive, or if they would arrive at all.

What people talk about most

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Product

Users describe positive interactions with product, often praising the quality, condition, and official nature... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing significant... See more

Quality

Customers consistently note positive experiences with quality, with many items arriving in perfect or mint... See more

Response time

Customers consistently express significant dissatisfaction with response times, with many reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

a lovely experience! all the products were shipped in a high quality bubble mailer that made sure the albums were protected, and the photocards were wrapped seperately as well! it is obvious lots of c... See more

Rated 4 out of 5 stars

I ordered a Zerobaseone album on sale and delivery was quick (noting that it was already ready to ship). Nice packaging, no damaging whatsoever and came with a top loader as a freebie. I'm pleased :]

Rated 4 out of 5 stars

Bit of a communication issue but partly my fault too as it was my first pre-order aswell as my first order with them! My order has arrived and I am absolutely in love 😍 it was packaged well and not o... See more

Rated 4 out of 5 stars

The only issue I had was it was difficult to contact about where my order was. Once sent out it got here really quick and was packaged wonderfully, will definitely buy from again.


Company details

  1. #189 of 201 best companies in Online marketplace
  2. #18 of 18 best companies in CD Shop
  3. #4 of 5 best companies in Shopping Centre

Written by the company

Dream Destination for Cute Authentic Character Goods, Sanrio Merchandise, Korean and Japanese Stationery and K-POP.


Contact info

3.7

Average

TrustScore 3.5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(420)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My box was ripped the bag of the random…

My box was ripped the bag of the random SKZOO was opened not impressed couldn’t enjoy it

1 October 2025
Unprompted review
DMF logo

Reply from DMF

Hello Darcey,

Your complaint is based on a misunderstanding of the product you ordered. The product description very clearly explains that:
• If you select a specific SKZOO version (e.g. Wolfchan), the item must be opened before shipping to verify the version.
• By placing this order, you explicitly agreed to this condition “Customer agrees to open”.
• Only the Random ver. option is shipped unopened.

You did not order the Random version—you ordered the Wolfchan version. That means the package had to be opened to confirm the correct item. There is no other way to ensure accuracy without opening it.

We hope this clears up the misunderstanding. We encourage all customers to read the product details carefully before placing an order to avoid such confusion.

Thank you.

Rated 5 out of 5 stars

Thank you!!

Photocard safely packaged, and with cute freebies! Thank you so much, I would definitley buy from here again 🥹🩷

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

The shipping process took longer than expected but the Karma albums arrived in perfect condition with cute freebies! Also I was able to write what member I wanted the most for the pob and they gave me the members I wanted the most 🥰 Really happy with my new albums and definitely going to order from them again! 🥰❤️

25 September 2025
Unprompted review
Rated 5 out of 5 stars

skz karma

i preordered the stray kids karma albums and it was all perfect!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I pre ordered Katseye's beautiful chaos, and the estimated shipping date has changed many times, but is currently mid-end August. I have still received no updates on my package and i have emailed several times and received no reply. Terrible customer service. This is very suspicious, and I'm wondering if I've been scammed.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Stray kids karma merch

I ordered the stray kids karma pop up merch and it came incredibly fast compared to what I was expecting and was very well packaged and came with freebies aswell. Will definitely be shopping here again :)

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing, my order was quick to arrive once dispatched. All the items I ordered in great condition and well packaged. The pobs I ordered I could rank which members I was prioritising and they said they would try to accommodate those ones and did. Customer service was also amazingly helpful when I could no longer view my order status on the shop app they were able to tell me where my order was and inform me when it was being dispatched. They even included some freebie sleeves for my photocards. I would highly recommend ordering from here and I will be again.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

perfect

the photocards came safety and i love the freebies so much!! thank youu definitely buy stray kids merch from you guys again!!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

No response to both email and instagram…

No response to both email and instagram DM about a preordered item that was supposed to ship mid-August. It is now mid-September and there has been no communication. Their instagram comments are turned off also. I am not sure whether they intend to ship my item or not.

14 August 2025
Unprompted review
Rated 3 out of 5 stars

Unfortunately seem to be stocking issues

Ordered Illit bomb merch version on the 26th of august marked as pre order. I thought I found it for a decent price but unfortunately my order just got cancelled after I emailed them just then, was looking through these reviews and I started to get worried, it does seem as if they’ve maybe had an issue recently with being short staffed or stocking issues or something because when I ordered the reviews were all decent. As much as I’m disappointed I appreciate the instant refund!!! And I understand it must be difficult running a small business. Hopefully I can find this item again for a decent price <\3

26 August 2025
Unprompted review
Rated 5 out of 5 stars

purrfect :3

i ordered a yunini plushie and it came in perfect condition with the cutest little freebies aswell 🙂‍↕️🙂‍↕️

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shop

I ordered the karma pre order and it came way quicker than I was expecting and it was well packaged as before and came with cute freebies also. Thus is my second time ordering from them and they don't disappoint.

2 September 2025
Rated 1 out of 5 stars

horrible horrible communication and money in limbo

i preordered katseye's beautiful chaos album over a month ago with the estimated shipping date mid-end august. no communication at all, still not shipped even though its two weeks into september, and did i mention absolutely no communication? i emailed them, sent them a message on instagram, tried sending a text to their number, and even tried to call them, but all four times, no response at all. honestly I'm pissed because I've been waiting for a really long time and they were selling it for way more expensive than other shops so if they don't ship it or at the bare minimum RESPOND back to me, I'd seriously not reccomend this store for their horrid communication and honestly i feel like I've gotten scammed. I'll update this once (or even IF) i get my order.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Preorder

Preorder my little riize merch. Came at the said time and lots of info on my order on the website. Arrive quickly when shipped.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered beginning of June and still…

Ordered beginning of June and still have not received item. Have asked continuously where the item is and have asked for refund! Absolutely no communication! Live chat that's apparently 'instant message' - again months later still waiting for a reply from the first message sent. Absolute joke of a company!

8 June 2025
Unprompted review
Rated 1 out of 5 stars

No communication

No communication, no details on when order will be shipped let alone delivered.
Launch date of album was August, you’d expect therefore the album to arrive a few days later but nothing.
I have a heartbroken mega straykids fan devastated she’s been conned but thankfully the album was released and listened to on Spotify.
Now need to work out how to get my money back. Please do avoid at all costs especially when no one communicates with you.

29 August 2025
Unprompted review

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