a lovely experience! all the products were shipped in a high quality bubble mailer that made sure the albums were protected, and the photocards were wrapped seperately as well! it is obvious lots of c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Zerobaseone album on sale and delivery was quick (noting that it was already ready to ship). Nice packaging, no damaging whatsoever and came with a top loader as a freebie. I'm pleased :]
Bit of a communication issue but partly my fault too as it was my first pre-order aswell as my first order with them! My order has arrived and I am absolutely in love 😍 it was packaged well and not o... See more
The only issue I had was it was difficult to contact about where my order was. Once sent out it got here really quick and was packaged wonderfully, will definitely buy from again.
Company details
- #189 of 201 best companies in Online marketplace
- #18 of 18 best companies in CD Shop
- #4 of 5 best companies in Shopping Centre
Written by the company
Dream Destination for Cute Authentic Character Goods, Sanrio Merchandise, Korean and Japanese Stationery and K-POP.
Contact info
London, United Kingdom
- info@dearmyfavorite.com
- dearmyfavorite.com
3.7
Average
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Preorder still not arrived
Preorder still not arrived. No correspondence from the company - after several emails. The preorder was due mid July; we are now nearly Sept. Avoid
Follow up after the feedback from DMF; I am not US based but UK based as per my order details
26 August 2025
Unprompted review
Reply from DMF
Hi Taylor,
We previously replied to your emails, but unfortunately the messages could not be delivered and were returned with the notice:
“Recipient inbox full – Your message couldn’t be delivered. Their inbox is full or it’s receiving too much mail at the moment.”
In addition, we attempted to ship your order to the U.S., but due to the recent changes and confusion around U.S. customs and duty clearance policies, our shipments have been repeatedly returned by the couriers we work with.
While we are actively looking for alternative shipping solutions, it may take some time. Therefore, we have processed a cancellation and full refund for your order in the meantime.
We sincerely apologize for this inconvenience. Please rest assured that we are working hard to resume U.S. shipping as soon as possible.
Thank you very much for your understanding and patience.
Best regards,
Team DMF
order cancelled
I ordered from them in may they said it’s going to be shipped mid July and now in august they canceled my order so all that waiting was basically for nothing. Never order something from them if it’s pre order!!!!!
10 August 2025
Unprompted review
i wanted to give you zero but i can’t do that so i give you a ONE
Don’t preorder from them Twin….
Ordered late March and it’s now August and the product was supposed to ship out in March then it changed to June….
You also can’t cancel preorders so i don’t think im getting my money back anytime soon…
Tried reaching out via email, their website and insta yet not a single reply
4 August 2025
Unprompted review
Super fast shipping!
The moment I saw that my items were ready to ship out I was so excited, the items arrived quickly and safely!
31 July 2025
Unprompted review
No replies
Pre ordered an album back in may and it’s now july and I still haven’t received it,Ive sent multiple emails and nobody has responded.
9 May 2025
Unprompted review
Item missing
Ordered 2 items. 1 pre order and 1 on hand item. After a couple of months I received the pre order item, but the other item is still not shipped. I send multiple messages on the site and Instagram but no response. This is the first and last time ordering. I just lost more than 30 euro on this. Very unhappy.
1 July 2025
Unprompted review
Overall amazing!
Amazing service! delivery arrived when expected, no hassle. The store overall has a lot of variety and all well priced, and chances to get a POB of your bias with albums which is always great. Thankyou so much!
20 July 2025
Unprompted review
so far so good, until it wasn't
Original review was made on 18th July, but since then, I've had to change my review and situation. With items on hand, I cannot fault them as they did ship instantly and the delivery was smooth. HOWEVER, the pre-order process is really poor, and not ALL on-hand items are actually available. My original order had an item cancelled even though it was showing as instock online, and then the whole product was put as out of stock? My pre-order items were also expected to be sent Mid-June, and have been delayed 2/3 times to now Mid-August which is not acceptable in my eyes. I do feel the store has a good chance of being good, but theres some internal changes that need to be made, including actually updating the site, and actually having items available for the pre-order instead of the duck and goose chase.
18 July 2025
Unprompted review
Album arrived in perfect condition & I…
Album arrived in perfect condition & I loved the freebies that came with it!
I will be ordering from here again :)
17 July 2025
Unprompted review
Won't be ordering from them again
I ordered from here in May it's now July, I'm still waiting, I've sent multiple messages to them and no response from them.
23 May 2025
Unprompted review
Preorder item
I ordered the 5’oclock 10cm bbokari plushie, and even though it was preorder and the wait was forever with little information (not Dear my favourite’s fault at all) it was so worth the wait especially since he arrived in perfect condition and there was little freebies in the packaging. Forever love small businesses
13 June 2025
Unprompted review
Skzoo Badges
I recently ordered in-stock items - they were delivered really quickly and well packaged. I love them! Thank you so much ❤️ I will happily order from you again!
3 June 2025
Unprompted review
first time ordering!
everything came in perfect condition and quite quickly, even provided one of my preferred pob members (as I had written in order notes)!! would definitely order again, might just be one of my favourite shops 👀🖤
7 July 2025
Unprompted review
Super
My order was dispatched and arrived really fast! Cute and authentic products, thank you!
7 July 2025
Unprompted review
very good quality,
very good quality,, arrived with freebies too!
Thank you dmf!!
3 July 2025
Unprompted review
Please respond back
Please respond back! I have been emailing and still no reply. PLEASE HELP
23 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.