Deck Market Reviews 

69
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Purchased products from the 30th release the other day, and it got cancelled. I am not too concerned with the cancellation. However, they are quick to take my money but take forever returning it.... See more

Company replied

Rated 1 out of 5 stars

Made an order for the pokemon 30th UPC. My order was cancelled due to ‘unforseen’ circumstances and now i will need to wait for a refund. Not happy. Would avoid.

Company replied

Rated 5 out of 5 stars

Just received our 3rd delivery from Deckmart supplies.Lovely to see, and chat with Alex again. Thank you for making our day brighter, in these sometimes trying times.We highly recommend these product... See more

Company replied

Rated 1 out of 5 stars

My order was cancelled for no reason and I will have to wait very long for a refund this is very disappointing

Company replied

Company details

  1. Trading Card Shop

Written by the company

By collectors for collectors. We are an online Trading Card Shop specialising in the Pokemon Trading Card Game.


Contact info

2.1

Poor

TrustScore 2 out of 5

69 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(69)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Far cheaper than anywhere else

I found deckmarket through a Google search of the product I was looking for, and at a far cheaper price than I expected so I had to take the opportunity. What I saw of the site was easy to navigate, so I was able to pay for the product with ease.
Unfortunately, I missed the part where I had to pay for postage fees, so had to go to my post office depot and pay to be able to collect the product I had ordered. Even with said fees, I had saved a lot of money and am overall pleased with my purchase from the site.

16 March 2022
Deck Market logo

Reply from Deck Market

Hi Son,
Thanks for your kind words about our pricing and for taking the time to review.

That seems strange about postage fees as all our postage is prepaid and that's the first time anyone appears to have had that issue.

Please get in touch at help@deckmarket.net with the specific details and we'll see what we can do to help further.

Rated 5 out of 5 stars

Very happy with Deck Market

They confirmed and shipped my order right away. And got from Scotland to Wales in 2 days with 2nd class , which is quite good I thought. I had a couple questions about something both before and after I had received my order and both times they got back to me very quickly and couldn't of been more helpful. I think it was David I spoke to who was very friendly and professional.

Overall I am very pleased to have chosen DeckMarket to buy from and will most certainly be back for my cards soon 😊👍

30 November 2021
Rated 5 out of 5 stars

Fast Dispatch and Great Service

First time ordering with Deck Market.
Great customer service
My order arrived well packaged in 2 days. No damage to anything, everything perfect.

Looking forward to shopping there again.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

No damage

Brilliant packing. Many other websites I’ve bought from have bent the packs but not once with deck.market

6 November 2021
Deck Market logo

Reply from Deck Market

Hi Liam.
Thanks for your review.
That's great to hear about the good packaging you've experienced as it is something we try very hard to get right.

Rated 5 out of 5 stars

Great and honest customer service

Bought a very popular Pokemon set but unfortunately it was lost in the post. Deck Market has been most helpful and patient that they immediately set aside another set while we gave the post some time to arrive. However it never did. Deck Market sent us the replacement set by very quick delivery.
Customer service is key in this competitive market these days. Deck Market definitely has great communication and customer service.

3 November 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Mable.
Thanks for taking the time to write your review.
I'm pleased we were able to quickly sort the replacement for you.

Rated 5 out of 5 stars

Brilliant online shop!

Brilliant online shop!
I've used deckmarket.net for pokemon products a few times now, and they've always been fantastic.
I had a slight problem with my order that was quickly resolved after contacting via email. Highly recommend!!!!

27 October 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Cam.
Thanks for taking the time to write your review.
It's great to hear about your positive experiences and I'm glad we were able to quickly resolved the slight problem for you.

Rated 5 out of 5 stars

Pokemon

Excellent items and delivery

15 October 2021
Deck Market logo

Reply from Deck Market

Hi Scott.
Thanks for your review.
Great to hear you were very happy with the items and delivery.

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