Decoroo Reviews 

77
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered an arch for my garden. Sadly it arrived damaged. Excellent Customer Service as replacement was delivered the next day. Answered emails immediately. Definitely use again.

Rated 4 out of 5 stars

Eton media unit. The unit itself is very good - nice design, solid construction. Colour representation poor. From different outlets I’ve seen the very same item given the colour description as ‘taupe’... See more

Rated 1 out of 5 stars

Goods were poorly made and faulty and although no fault of ours I had to pay the return costs of over £20. Had we just not wanted it I would understand, but sending poorly made goods and charging to... See more

Rated 5 out of 5 stars

I ordered a corner TV unit from this company at far less cost than other retail outlets. I must say I am glad I did. From initial internet order to delivery took only two days. The goods are of a supe... See more

Company details

  1. Home Furniture Shop

Written by the company

We're a team of passionate home decor enthusiasts who strive to bring a touch of elegance and comfort to your home. With a wide range of stylish and high-quality products, from contemporary to traditional, we have something for every taste and budget. We will help you with all your home decor needs, whether it's a small room refresh or a complete home renovation. We pride ourselves on excellent customer service and are dedicated to helping you create the home of your dreams


Contact info

4.2

Great

TrustScore 4 out of 5

77 reviews

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4.2

All reviews

(77)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Thoughtful and efficient.

Before despatch of goods Kirsty contacted me to confirm my address - as a part of it appeared to me missing. This was indeed the case so the situation was rectified before it became a problem. Her email was thoughtful and engaging - there was something very personal about it.
I will definitely use Decoroo again.

19 October 2023
Rated 5 out of 5 stars

Easy to order,the item that I wanted…

Easy to order,the item that I wanted wasn't available in the colour I ordered but Kirsty in sales contacted me straight away and alternative arranged..well packaged and the sales department was excellent as my queries answered and dealt with qduickly

3 October 2023
Rated 3 out of 5 stars

The goods arrived!

So our order did arrive eventually and we are very happy with the product. Phew! However the communication level with the supplier from purchase to delivery was very poor so hopefully this is something they improve in the future.

16 September 2023
Unprompted review
Rated 2 out of 5 stars

The shed was good and well made but the…

The shed was good and well made but the door height and internal cross beam are far too low. Any person over 5’6 will struggle not to hit their head either going in or when inside. This should either be changed or emphasised more in the sales particulars.shed now built so little I can do about it- real shame

12 September 2023
Rated 5 out of 5 stars

Superb Service

Ordered some Spode Creatures of Curiosity china table ware and glass tumblers, which I had seen elsewhere at a more expensive price.
I was delighted when I saw them in the sale on Decaroo’s website.
The order was easy to place and delivered on the day it was promised. The packaging was amazing too.

14 September 2023
Rated 5 out of 5 stars

Great service

Great service. My table arrived about 5 days early, fantastic price. I was over-charged for import VAT because customs decided to charge me VAT on the pre-sale price. However to reduce the hassle on my side of re-claiming, Decoroo refunded me the different in VAT. Overall, really impressed.

3 September 2023
Rated 1 out of 5 stars

Still waiting for the refunds!!

Still waiting for the refunds. Phone number only take voicemails. They will never call you back. Fraud company!! I am filing Amex chargeback. I had enough. Do not place order with these frauds. You will regret.

1 September 2023
Unprompted review
Rated 4 out of 5 stars

Eton media unit

Eton media unit. The unit itself is very good - nice design, solid construction. Colour representation poor. From different outlets I’ve seen the very same item given the colour description as ‘taupe’, prairie and sage. I’ve been assured it is the same colour, but the pictures of these look very different. I ordered taupe, the box was labelled as prairie, the item looks sage!

1 September 2023
Rated 5 out of 5 stars

Tv cabinet

Very quick and easy, couldn't believe how fast the item was delivered, haven't put it together yet but I am pleased with your company

1 September 2023
Rated 5 out of 5 stars

Wow absolutely fantastic

Excellent service, prompt delivery & the product I ordered is absolutely amazing checked other sites who were charging double price than what I paid.
Looking forward to my next purchase wish I discovered this company before now!

6 September 2023
Unprompted review

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