I ordered an arch for my garden. Sadly it arrived damaged. Excellent Customer Service as replacement was delivered the next day. Answered emails immediately. Definitely use again.
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Eton media unit. The unit itself is very good - nice design, solid construction. Colour representation poor. From different outlets I’ve seen the very same item given the colour description as ‘taupe’... See more
Goods were poorly made and faulty and although no fault of ours I had to pay the return costs of over £20. Had we just not wanted it I would understand, but sending poorly made goods and charging to... See more
I ordered a corner TV unit from this company at far less cost than other retail outlets. I must say I am glad I did. From initial internet order to delivery took only two days. The goods are of a supe... See more
Company details
Written by the company
We're a team of passionate home decor enthusiasts who strive to bring a touch of elegance and comfort to your home. With a wide range of stylish and high-quality products, from contemporary to traditional, we have something for every taste and budget. We will help you with all your home decor needs, whether it's a small room refresh or a complete home renovation. We pride ourselves on excellent customer service and are dedicated to helping you create the home of your dreams
Contact info
133 Kenmuir Avenue, NN2 7EW, Northampton, United Kingdom
- 0333 880 4915
- Sales@decoroo.co.uk
- decoroo.co.uk
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Terrible experience, no instructions were in the package
Terrible experience, no instructions were in the package
Thoughtful and efficient.
Before despatch of goods Kirsty contacted me to confirm my address - as a part of it appeared to me missing. This was indeed the case so the situation was rectified before it became a problem. Her email was thoughtful and engaging - there was something very personal about it.
I will definitely use Decoroo again.
Easy to order,the item that I wanted…
Easy to order,the item that I wanted wasn't available in the colour I ordered but Kirsty in sales contacted me straight away and alternative arranged..well packaged and the sales department was excellent as my queries answered and dealt with qduickly
Great service
The goods arrived!
So our order did arrive eventually and we are very happy with the product. Phew! However the communication level with the supplier from purchase to delivery was very poor so hopefully this is something they improve in the future.
The shed was good and well made but the…
The shed was good and well made but the door height and internal cross beam are far too low. Any person over 5’6 will struggle not to hit their head either going in or when inside. This should either be changed or emphasised more in the sales particulars.shed now built so little I can do about it- real shame
Superb Service
Ordered some Spode Creatures of Curiosity china table ware and glass tumblers, which I had seen elsewhere at a more expensive price.
I was delighted when I saw them in the sale on Decaroo’s website.
The order was easy to place and delivered on the day it was promised. The packaging was amazing too.
Not received
Not received, contacted few times and they said they will update . Now I am worried about the money I have paid
Great service
Great service. My table arrived about 5 days early, fantastic price. I was over-charged for import VAT because customs decided to charge me VAT on the pre-sale price. However to reduce the hassle on my side of re-claiming, Decoroo refunded me the different in VAT. Overall, really impressed.
Dissatisfied with Customer Service …
I would avoid Decoroo and I certainly won’t be using them again. Parcel arrived damaged a week ago!! Still no communication from them about a returns label. Not very helpful
Still waiting for the refunds!!
Still waiting for the refunds. Phone number only take voicemails. They will never call you back. Fraud company!! I am filing Amex chargeback. I had enough. Do not place order with these frauds. You will regret.
Really excellent company
Really excellent company, contacted me with all relevant information about sale and delivery, would highly recommend to everyone.
Eton media unit
Eton media unit. The unit itself is very good - nice design, solid construction. Colour representation poor. From different outlets I’ve seen the very same item given the colour description as ‘taupe’, prairie and sage. I’ve been assured it is the same colour, but the pictures of these look very different. I ordered taupe, the box was labelled as prairie, the item looks sage!
Tv cabinet
Very quick and easy, couldn't believe how fast the item was delivered, haven't put it together yet but I am pleased with your company
Wow absolutely fantastic
Excellent service, prompt delivery & the product I ordered is absolutely amazing checked other sites who were charging double price than what I paid.
Looking forward to my next purchase wish I discovered this company before now!
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