Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more
A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more
Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more
Company details
- #37 of 49 best companies in Security equipment
- #9 of 11 best companies in Burglar alarm shop
- #74 of 131 best companies in Car accessories shop
- #25 of 33 best companies in Hardware Accessories Store
- #4 of 4 best companies in Safe & Vault Shop
- #15 of 20 best companies in Security system supplier
Written by the company
We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.
Contact info
Unit 40, Manor Industrial Estate, CH6 5UY, Flint, United Kingdom
- sales@defendersecurityproducts.co.uk
- defendersecurityproducts.co.uk
4.6
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product
19 October 2024
Easy to use site already knew the…
Easy to use site already knew the product and how good it was.
20 October 2024
Great service
Placing the order online was easy. Delivery was on time has advised & the product does the job intended.
19 October 2024
The RFID bag blocks the car fob signal…
The RFID bag blocks the car fob signal really well.
19 October 2024
Arrived quickly and does what is should.
18 October 2024
Very long delivery despite quoting 2-5…
Very long delivery despite quoting 2-5 working days and charging for delivery and cannot cancel order. Would just buy off Amazon instead next time.
25 October 2024
Unprompted review
Reply from Defender Security Products
Hi there,
We apologise for the delay. We strive to provide accurate delivery estimates; however, once an order leaves our facilities, occasional courier delays that are beyond our control may occur.
Kind regards,
Ella
Well made Product
I bought the product because of its Police Approval. The pouches are well made albeit a little tight in use.
17 September 2024
POOR AFTER SALES CARE
Bought defender apollo touch cctv kit.
Stopped working after a few days.
Tried to get help from the company but it's email only and the one reply I had was not helpful.
I've requested contact number but no reply
What a waste of money
2 September 2024
Unprompted review
Reply from Defender Security Products
Hi there,
I'm sorry to hear that you are experiencing issues with your item.
I noticed in our last communication on 02/09 that my colleague provided you with our contact number and offered to arrange a prepaid return label for you. However, it seems we haven’t received a response from you.
Could you kindly check your emails and get back to us at your earliest convenience so we can assist you further?
Many thanks,
Ella
Proper wallet for keys
Proper wallet for keys. Cars would not start when encased in these faraday pouches. Pity they do not have a key ring chain attachment.
18 August 2024
The website was easy to use and the…
The website was easy to use and the product arrived when stated
18 August 2024
Edit Product now received and happy customer
EDIT
Product now received, bo quibble and helpful customer service and response. Thank you for rectifying and resenting my product (stars updated too!)
************
Product not received, after ordering on 19th July 2024 and today being 2nd August 2024. 2-5 working days delivery not honoured.
Email sent to sales@ email address asking for an update and some reassurance. No response to date.
19 July 2024
Reply from Defender Security Products
Hi there,
We apologise for the delay in responding to your email. Unfortunately, your item was sent via Royal Mail 2nd Class, so we do not have tracking information for this order. As per our last communication with you, we have now dispatched a replacement order to you.
We apologise for any inconvenience this may have caused.
Many thanks,
Ella
Efficient post sales service
I experienced an issue with the casing of a new product. I contacted Defender Security Products via their web site. The process was efficient and the requests for information were both reasonable and appropriate. The standard of service was excellent and the matter has been resolved to my satisfaction. Well done!
29 June 2024
Unprompted review
Easy to order
Easy to order. Already had one of these shed alarms bought elsewhere unfortunately it stopped working ☹️! So bought another from the supplier direct and hoping it will continue to work. For a simple, basic shed alarm it does it’s job.
18 May 2024
Exactly what i wanted
19 April 2024
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