Delan Engineering Ltd Reviews 332

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, often highlighting their excellent quality and user-friendly experience. Many praise the seamless functionality and precision of the devices, particularly for flight and racing simulators, noting that they work flawlessly right out of the box. The customer service and staff are consistently described as outstanding, with prompt, helpful, and friendly responses that go above and beyond to resolve any issues. However, some people mentioned minor issues with certain accessories, such as the camera mount not being stable or the adhesive for the velcro not holding up. A few customers also noted that the camera cable length could be improved, and some experienced challenges with the range of the device or the quality of 3D printed parts, requiring extra effort to get optimal performance.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are highly satisfied, praising its ease... See more

Quality

Customers had positive experiences with quality, often praising the products for being well-made,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product's ease of use and seamless... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the customer service for being helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not a seconds hesitation in recommending this company and it's products. Got the Delanclip fusion pro setup and my only gripe was the cable length for the camera. Everything works and easy to understa... See more

Rated 5 out of 5 stars

Used another well-known tracking system for yeats with FSX later FSX Steam. Couldn't find the camera after a recent move so thought I would just buy another. High price made look for an alternative. D... See more

Company replied

Rated 5 out of 5 stars

Have being client for over 5 year.i am using Delanclip fusion and Ps eye camera.i swamped Ps eye camera for a Delancam1 and I must say it was a grate decision.Delancam1 works wery well if you have lo... See more

Rated 5 out of 5 stars

Extremely timely shipping, great product, minor 3D printing defects. Purely cosmetic and nothing performance degrading. Using Fusion with TrackIR camera and have the smoothest head tracking experience... See more


Company details

  1. #21 of 41 best companies in Computer Accessories Shop

Written by the company

Delan Engineering Ltd is a UK-based company founded in 2013 by passionate PC gamers and real-world aviation enthusiasts. We specialize in making affordable, high-quality head tracking devices for PC gaming. Our main brand, Delanclip, helps gamers control in-game camera views using natural head movement instead of a mouse or joystick. It’s all about immersion and freedom. Our devices work with many games like Microsoft Flight Simulator, DCS, Elite Dangerous, Farming Simulator, Euro and American Truck Simulator, ARMA, racing games and more. We offer both wireless and wired options: Delanclip Fusion Pro is our premium wireless solution, and Delanclip Gamer Pro is the wired version for those who want precision without worrying about charging. We also make our own custom camera, DelanCam1, which supports both point tracking and face tracking with swappable lenses. Everything is plug and play, Windows and Linux compatible, and easy to set up. Our products are made in the UK with care, tested by real gamers, and backed by responsive customer support. If you want a better, more immersive gaming experience with smooth and natural control, Delanclip is the way to go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

5 stars, great product and service

Arrived on time, well packaged and an awesome head tracker at a great price.

26 December 2024
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Reply from Delan Engineering Ltd

Thank you for your review! We're happy to hear that your order arrived on time and in perfect condition. It’s great to know you're enjoying the head tracker and finding it to be a great value.

If you ever need anything, don’t hesitate to reach out. Wishing you many smooth and immersive gaming sessions!

Rated 5 out of 5 stars

It's been great since I got it

It's been great since I got it, I run euro truck sim and the American one and everything.has been great couldn't ask for anything better,thankyou for a great price of kit
Well done delanclip and thankyou very much .

26 December 2024
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Reply from Delan Engineering Ltd

Thank you for your fantastic review! We're thrilled to hear that DelanClip has been a great addition to your Euro Truck and American Truck Simulator experience. Nothing beats that extra level of immersion when cruising the roads!

We truly appreciate your kind words and support. If you ever need anything, we're always here to help. Enjoy the ride and happy trucking! 🚛

Rated 5 out of 5 stars

The product is really great!

The product is really great and provides such a natural and fluid experience. I should've gotten this so much longer ago! Their customer support is also really really good! Since I had an issue with the battery that isn't working out of the box... They looked at my issue after sending in a video and decided to provide me with a 100% free new DelanClip under their warranty.

23 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

Thank you for your fantastic review!

We're so glad to hear that you're enjoying the smooth and natural tracking experience. It’s always great to know when our customers feel like they’ve made the right choice!

We also appreciate your kind words about our customer support. Taking care of our customers is a top priority, and we’re happy we could resolve your issue quickly under warranty. If you ever need anything else, don’t hesitate to reach out—happy tracking!

Rated 2 out of 5 stars

Had to return itemdue to known issue…

Had to return itemdue to known issue with App and ended up losing £17 compare to amazon where you get the full amount back. £17 is far too much to lose, will not buy again.

26 December 2024
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Reply from Delan Engineering Ltd

Hi Ken,

Thank you for your feedback. We’re sorry to hear about your experience and for any inconvenience caused. We strive to make our return process as clear and fair as possible, and we do explain on our website that the return postage cost is not covered for non-defective items. While we cannot match the return policies of giant platforms like Amazon, as a small business, we work hard to deliver great service and top-quality products.

We noticed the issue you faced might have been caused by a system conflict or configuration, as such problems have been very rare among our customers over the years. However, we completely understand your frustration and appreciate your cooperation throughout the process.

If there’s anything further we can do to resolve this for you, please don’t hesitate to contact us directly at support@delanclip.com.

We’d be happy to assist further and hope we can regain your trust in the future.

Kind regards,
Tomasz (CEO)

Rated 5 out of 5 stars

Very Happy!

So, I went with the DelanClip because the Tobii tracker can only be mounted below the monitor, and it’s kinda bulky. Plus, whenever I mounted my yoke or had something in between the tracker and my head, the connection would just break. I also tried using my phone for head tracking, which was similar issue, but honestly, the DelanClip is way better for the price and performance.

With the DelanClip, I don’t have any of those issues anymore. The camera just mounts on the monitor, which is super convenient and doesn’t get in the way. One thing I really like is that I can turn the infrared lights off whenever I want, so I can toggle it on or off instantly when I need it. It’s super light, so I dont even notice it on my headset, and the camera is subtle and lightweight too. The build quality is phenomenal—it feels super sturdy and well-made. And honestly, the price is unbeatable. Overall, such a good buy—I’m really happy with it!

26 December 2024
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Reply from Delan Engineering Ltd

Thank you for sharing your experience! It’s great to hear that DelanClip has been the perfect solution for your setup, especially compared to other tracking options. We designed it to be lightweight, convenient, and reliable, so it’s fantastic to know that it's meeting your expectations.

The ability to mount the camera on the monitor and toggle the infrared lights easily are definitely some of the features we’re proud of, and we’re glad you find them useful. We also appreciate your kind words about the build quality—our goal is always to provide the best performance at the best value.

Enjoy your head tracking, and if you ever need anything, we’re always here to help!

Rated 5 out of 5 stars

I had a problem with my webcam that i…

I had a problem with my webcam that i broke , so i paid for a new one and all was ok as usual.

22 December 2024
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Reply from Delan Engineering Ltd

We're glad everything worked out and that you're back up and running without any issues. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help. Enjoy your head-tracking experience!

Rated 4 out of 5 stars

Its pretty good

Its pretty good. Just some minor setup issues.

22 December 2024
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Reply from Delan Engineering Ltd

Thank you for your review! We're glad to hear that you're enjoying the product. If you're experiencing any setup issues, we'd love to help fine-tune everything for the best experience.

Feel free to reach out to our support team—we're always happy to assist and ensure everything runs smoothly for you!

Rated 5 out of 5 stars

Great product , affordable head tracking

An affordable head tracking without compromise on the quality, sent pretty fast and well packaged , the velcro pad to fix the tracker on the headset were not so great so I had to use double face adhesive to make them work but the product itself is top notch

22 December 2024
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Reply from Delan Engineering Ltd

We’re glad to hear that you’re enjoying the quality and affordability of our head-tracking solution. Fast shipping and secure packaging are always a priority for us, so it’s great to know they met your expectations.

We appreciate your feedback on the Velcro pads—while they work well for most setups, we understand that different headsets may require slight adjustments. Using double-sided adhesive is a great solution! If you ever need any assistance or have further suggestions, feel free to reach out.

Enjoy your tracking experience!

Rated 5 out of 5 stars

The Delan clip made the TrackIR Pro…

The Delan clip made the TrackIR Pro Clip look like an amateur! I coupled it with the Delan clip mount and it is amazingly easy to pull it out to charge. It was worth the money for me. I might even buy a second clip so I can have one charging and the other in use.

21 December 2024
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Reply from Delan Engineering Ltd

TrackIR who? 😏 We love hearing that DelanClip took things to the next level for you! Pairing it with our mount really does make charging a breeze, and your idea of having a second one on standby is next-level efficiency. Sounds like you're all set for uninterrupted tracking! If you ever need any tips or just want to share your setup, we’re here for it. Enjoy the seamless experience, and happy gaming!

Rated 5 out of 5 stars

Great bit of kit

21 December 2024
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Reply from Delan Engineering Ltd

Simple, but straight to the point—just like DelanClip! Glad you're enjoying it. If you ever need tips, tricks, or just want to show off your setup, we’re all ears. Happy tracking! 🎮🚀

Rated 5 out of 5 stars

Great atenttion to the customers

Great experience with everything about Delanclip.

Product is very high quality item and communication with the team is amazing. I had to change shipping metod and it was done in 5min, very up to date and very very quick response. 5/5

17 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

That means a lot – we always try to stay sharp and keep things moving fast when you need something sorted. Glad everything went smoothly with the shipping change and that you’re happy with the gear. Thanks for the 5/5!

Rated 5 out of 5 stars

Great customer service

Got mine and used it for an hour. It turned out to have a hardware error and failed to work. I got in contact with their support and was sent a new one without needing to send back the old one. We sorted out the issue quickly and easily.

11 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

Thanks for being cool about the situation – really glad we could get you sorted quickly without any hassle. That’s exactly how we try to handle things when something goes wrong. Hope the new one’s running smooth!

Rated 5 out of 5 stars

My Delan Clip Fusion work perfectly…

My Delan Clip Fusion work perfectly well. I had a software problem that has been resolved in 2 days (It was my fault not the Delan or the Camera). And the CEO took some time to explain me everything by mail, awesome customer service.
If i could put 6 stars instead of 5 i would do it !

11 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

Thanks a ton for the kind words – really means a lot! I'm glad we got it all sorted quickly, and no worries at all – sometimes it just takes a little nudge in the right direction. Enjoy the Fusion and happy simming!

Rated 5 out of 5 stars

Awesome piece of tech

Awesome piece of tech, even better customer service.

Software was a little tricky to setup on Linux, but with the help of Tomasz going above and beyond I'm thrilled with this tracker. To be fair, the software issues I faced were essentially out of delanclips control. Even so, Tomasz was beyond helpful in getting it working. Throughout our contact he was very thorough in his explanations and suggestions. He could've easily said "too bad" to me but continued helping me until we got the tracker working.

For context the issue I had took about 2 months of trying in my spare time before we got it working properly. I probably wouldn't have been able to get it working were it not for Tomasz.

Customer service was some of the best I've ever experienced. The tracker is awesome too.

7 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

Really appreciate the kind words – your patience and determination definitely played a huge part here! Linux setups can get tricky sometimes, but it was great teaming up to get it sorted. Glad you're finally enjoying the tracker—happy gaming, and thanks again for sticking with it!

Rated 5 out of 5 stars

Awsome product, best Customer Service

Awsome product, even better customer service.
I've never had such a good customer service experience. Fast, easy, super forthcoming and individual/thoughtful. I wish my normal Customer service experience would just be half as good as it was with Delanclip

2 January 2025
Unprompted review
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Reply from Delan Engineering Ltd

That genuinely made my day—thanks a ton! It's always my goal to keep things personal, helpful, and hassle-free, just the way I’d want it myself. Really glad you felt that. Enjoy your tracker, and thanks again for the awesome words!

Rated 5 out of 5 stars

Great product

Great product, no more wires, high precision!

16 November 2024
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Reply from Delan Engineering Ltd

Glad you're enjoying the freedom! Wireless is the way to go—less fuss, more immersion. Happy tracking!

Rated 5 out of 5 stars

After shipping problems the CEO came…

After shipping problems the CEO came with quick solution to fulfill my needs - delivery in time! Very satisfied with purchase in this shop.

13 November 2024
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Reply from Delan Engineering Ltd

Glad we could quickly sort things out and get your order delivered on time! Thanks for your patience and understanding—really happy you're satisfied. Enjoy your Delanclip!

Rated 5 out of 5 stars

Great customer service

Great customer service. Also before buying delanclip, I've borrowed friends track ir5 kit, and delanclip is quite a step up from ir5, better range of motion (max angle of head) and easy tweaking via opentrack; had a lot of issues with jitter or stepped (discrete) motion using track ir software unable to fix it. Only issue I have that is specific to my setup (55 inch TV as a monitor in 1.5m or so) is FOV of the camera

19 October 2024
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Reply from Delan Engineering Ltd

Really appreciate the comparison! Great to hear Delanclip improved your experience over the IR5—smooth tracking and tweakability in Opentrack make all the difference. For your TV setup, moving the camera slightly further away or higher might help with the FOV. If you need more tips, just give me a shout. Thanks again!

Rated 5 out of 5 stars

Outstanding product and service

Just ordered a replacement for my trusty Delanclip that I originally ordered in 2019. After extensive use on DCS and FSX/FS2020 and outlasting a few sets of headphones.

Very happy with the product and it’s use,
Its description and the numerous setup videos on their website. Also very happy with the after sales service. If you are in any doubt about making the jump into an affordable and durable IR tracking system then this is it.
Thanks Tomasz for the quick response.

26 November 2024
Unprompted review
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Reply from Delan Engineering Ltd

Thanks for sticking with us all these years—sounds like your original Delanclip had quite the adventure! Glad the guides helped and that support hit the mark. Hope your new one serves you just as well through many more flights. Cheers!

Rated 5 out of 5 stars

Great experience despite the fact that…

Great experience despite the fact that one problem on my order. Indeed the support was incredible.
Thx

23 November 2024
Unprompted review
Delan Engineering Ltd logo

Reply from Delan Engineering Ltd

Glad we managed to sort it out quickly for you! Things don't always go perfectly, but it's all about getting it fixed smoothly. Thanks for your patience—enjoy your tracking!

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