Delaney's Reviews 

193
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, offering superb advice and guidance. The service is frequently described as fantastic, efficient, and proactive, with many appreciating the team's dedication and hard work. People highlight exceptional customer service, noting constant support and being kept informed at every stage. Reviewers often mention specific team members who went above and beyond, providing invaluable assistance and smoothing complex processes. This personalized approach ensured customers felt confident and supported, even through difficult situations. Many would highly recommend the company for its reliable and dedicated service.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional, friendly,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpful and supportive nature of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delaney’s had been recommended to me by a former neighbour who had a great experience when selling her home. I am so glad I followed her lead as I received the best service from them! I have particula... See more

Company replied

Rated 5 out of 5 stars

My family cannot recommend Delaney's more highly ! We had a difficult situation that was handled with absolute professionalism and support throughout. We were informed at every single stage of next... See more

Company replied

Rated 5 out of 5 stars

We first met Reece at Delaney’s when he came to value our property for probate. He was friendly and professional and extremely knowledgeable. We had to acquire valuations from 2 other agents and a... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service from Delaney’s! We can’t thank Delaney’s enough for all their help throughout the sale of our property. They have been absolutely amazing from start to finish — always profes... See more

Company replied


Company details

Written by the company

As an independent agent we pride ourselves in offering you a 1st class personal service. Our fully trained, friendly team take the time to listen and understand your exact requirements, and we advise and guide you every step of the way. Whether you are looking for a property to buy or let, or have one to sell or let, we have the facilities and knowledge to help you; and to produce successful results. Our priority is you, and our aim is to achieve the best possible price for your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(193)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, solution-focused sales staff

Our home purchase through Delaney's was far from straightforward but with the support from Nicola and Lee helped make the process as smooth and stress free as possible. We would definitely recommend to others.

15 July 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your kind review. We're delighted to hear that Nicola and Lee were able to support you throughout what sounds like a challenging home purchase. We know that buying a home isn't always straightforward, so it's wonderful to hear they helped make the process as smooth and stress-free as possible. We really appreciate your recommendation and wish you every happiness in your new home!

Rated 5 out of 5 stars

Great service, lovely people would use again

I can honestly say from viewing the house to putting in an offer and the process through the closing, Delaneys were very quick with their communication, continued updates and were as eager as I to get the process moving as quickly as possible with no delays. Nicola was my main point of contact and she was on the bull every step of the way. I even got a moving in present which was a lovely little extra that you don't see much of these days so was a lovely surprise.

3 July 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for taking the time to leave such a wonderful review. It means a great deal to us that you had such a positive experience throughout your home-buying journey.
We're delighted to hear that our communication and regular updates helped make the process as smooth and stress-free as possible. Nicola will be especially pleased to read your kind words – she'll be thrilled to know her dedication and support made such a positive difference. Congratulations on your new home! We wish you many years of happiness there, and thank you again for choosing Delaney's.

Rated 5 out of 5 stars

A big thank you to everyone at…

A big thank you to everyone at Delaney’s making selling our property from a distance so easy. Would definitely recommend.

3 July 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your lovely review. We're delighted to hear that we could make selling your property from a distance as easy and straightforward as possible. It was a pleasure to help you and your recommendation means a great deal to the whole team. Thank you for choosing Delaney's, and we wish you all the very best with your next chapter!

Rated 5 out of 5 stars

Excellent experience with Delaneys

Excellent experience with Delaneys , from beginning to end , from initial viewing to completion, they kept the purchase moving . Thanks

30 May 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you for your kind review. We are delighted to hear that you had an excellent experience with us from the initial viewing through to completion. Keeping our clients informed and ensuring the process progresses as smoothly as possible is always our goal. We truly appreciate your feedback and thank you for choosing Delaney's. We wish you all the best in your new home.

Rated 5 out of 5 stars

We highly recommend Delaney’s

We highly recommend Delaney’s from the first time Jackie came out to see us she was so passionate about her ability to sell the house. She went above and beyond to help us all the way through the process. Nicola was such a support with chasing the process from start to finish.
A big thank you to you both for all of your help and support.
Steve & Judi

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Lee and Rhianna couldn't have been more helpful! They were there from start to finish, answering my queries, being of assistance and supporting.
They are polite and professional.
I would recommend Delaneys to anyone selling or buying property

21 April 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you for taking the time to leave such a lovely review. We are thrilled to hear that Lee and Rhianna were able to support you throughout the process and provide the assistance you needed from start to finish. We pride ourselves on delivering a professional and friendly service, so it's wonderful to know that your experience reflected this. Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to Lee and Rhianna. Thank you for choosing Delaney's, and we wish you all the best in your new chapter.

Rated 5 out of 5 stars

Helpful & Friendly Staff

Staff were very helpful and polite. All our questions were answered. If I left a message they responded in a timely manner. There was no pressure to make any kind of initial commitment.

5 June 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that our team was helpful, responsive and able to answer all of your questions. We believe it's important for our clients to feel informed and comfortable throughout the process, without any pressure. We truly appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Amazing service and staff were very…

Amazing service and staff were very very friendly

29 May 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you for your wonderful review!

We're delighted to hear that you received amazing service and found our team to be very friendly. Providing a positive and welcoming experience for our clients is always our priority, so it's great to know we met your expectations.

We truly appreciate your feedback and look forward to assisting you again in the future.

Kind regards,

The Delaney's Team

Rated 5 out of 5 stars

Highly recommend this estate agent

We recently completed on our new home in Harold Wood, and we couldn't be happier with the service we received from Delaney's estate agents. They arranged two viewings as per our convenience, and got us connected with a builder for quotations on refurbishment work.

We took help from their recommended mortgage advisor and solicitor firm, which made the transaction finish with minimum stress on us.

I will highly recommend Delaney's to my friends and family.

20 May 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your wonderful review and for choosing Delaney's Estate Agents to help you find your new home in Harold Wood.

We're delighted to hear that our team was able to accommodate your viewing requests and assist you with connecting to trusted professionals for your refurbishment plans. It's also great to know that our recommended mortgage advisor and solicitor helped make the buying process as smooth and stress-free as possible.

Your kind words mean a great deal to us, and we're grateful for your recommendation to friends and family. We wish you many happy years in your new home and are always here if you need any assistance in the future.

Best wishes,

The Delaney's Estate Agents Team

Rated 5 out of 5 stars

The best Estate Agent

We first met Reece at Delaney’s when he came to value our property for probate. He was friendly and professional and extremely knowledgeable. We had to acquire valuations from 2 other agents and although Reece priced it lowest, it was exactly what it eventually sold for.
Because of his manner, when the time came, we had no hesitation in placing the property with Delaney’s.
Before even advertising , they had 3 clients lined up to view, one of which did buy.
Throughout the process, without unnecessary contact, they keep us updated and aware of progress until completion. Nicola and Jackie in the Harold Wood office, in addition to Reece, were superb and totally efficient and always friendly.
We would not hesitate in instructing Delaney’s in any future house purchase or sale and thank everyone for their hard work and dedication.

8 May 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your wonderful review and for placing your trust in Delaney’s during such an important process.

We are delighted to hear that Reece’s honest advice, professionalism, and knowledge made such a positive impression from the very beginning. Achieving the correct valuation and securing a buyer so quickly is exactly the service we strive to provide.

Your kind words about Nicola and Jackie will also mean a great deal to them. Keeping our clients informed and supported throughout the journey is incredibly important to us, so it’s lovely to know you felt well looked after from start to finish.

Thank you again for your recommendation and for taking the time to share your experience. We wish you all the very best for the future and would be delighted to help you again in the future should you ever need us.

Rated 5 out of 5 stars

Great Service

Delaneys were great when selling my Dad's house, I'd definitely recommend them. Lee Blackburn went over and above to help me avoid a problem at completion stage while I was out of the country. He was amazing and made me feel confident that everything would be handled well in my absence.

29 April 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your lovely review and recommendation.

We are so pleased to hear that you had a positive experience with Delaney’s while selling your Dad’s house. Moving home can be stressful enough, especially when you are out of the country, so it’s wonderful to know that Lee was able to step in, provide reassurance, and help everything progress smoothly at such an important stage. Your kind words will mean a great deal to Lee, and we truly appreciate you taking the time to share your experience.
Wishing you all the very best for the future, and thank you again for choosing Delaney’s.

Rated 1 out of 5 stars

ATEENTION

ATEENTION, AVOID!!!! AVOID!!!

I would like to express my deep disappointment with Delaney’s, particularly with David Harding.

We hired them to rent out our property in full trust, and we made it very clear that we only wanted professional tenants. Instead, they introduced tenants whose income was lower than the monthly rent and who appeared to rely on benefits to cover payments.

When we refused to proceed with the tenancy, David was “brave enough” to refuse to hand over our own property keys to my lovely wife. His behaviour was arrogant, rude, and aggressive, which was especially shameful in front of a woman. She do need to call 999 for assistance.

As a result, we are now dealing with tenants living in our property without paying rent, and we are currently going through court proceedings to evict them.

I would strongly advise others to avoid this agency. In our experience, they have caused significant stress and problems rather than providing a professional service.

19 March 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Dear Peter,

Thank you for your review. Your comments have been addressed and responded to accordingly.

If you feel there are any points that remain outstanding, please do not hesitate to contact Jacqui White, Managing Director.

Rated 4 out of 5 stars

Professional, helpful and got us there in the end

Nicola at Delaney’s Harold Wood was fantastic throughout our property journey. Nicola was professional, communicative and really went the extra mile to make sure everything came together smoothly. Even when things got tricky, she kept things moving and always kept us in the loop. We’re so pleased to finally be collecting our keys and couldn’t have done it without her support. Would highly recommend Delaey’s to anyone looking for a reliable and dedicated estate agent. Thank you Nicola! 🏠

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My family cannot recommend Delaney's…

My family cannot recommend Delaney's more highly !
We had a difficult situation that was handled with absolute professionalism and support throughout.
We were informed at every single stage of next steps and given superb advice and guidance that meant we could feel confident in our agent, something that is not the norm in this industry. Well done Delaney's!

31 March 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your kind words and for taking the time to share your experience.

We truly appreciate your trust in us during what we understand was a challenging situation. Providing clear communication, honest advice, and consistent support is at the heart of what we do, so it’s incredibly rewarding to hear that this made a positive difference for you and your family.

Your feedback means a great deal to our team, and we’re grateful for your recommendation. If we can assist you in the future, please don’t hesitate to get in touch.

Warm regards,
The Delaney’s Team

Rated 5 out of 5 stars

Fantastic experience buying my first home..

Fantastic experience buying my first home! Highly recommended.

6 February 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your wonderful review!
we are thrilled to hear you had such a fantastic experience buying your first home. It’s a big milestone and I’m glad the process felt smooth and positive for you. Your recommendation truly means a lot.

Rated 5 out of 5 stars

Flat sale

I have used Delaney's for over 15 years and they were my choice to sell my property. Nicola handled the sale and she was very professional throughout the process. She was also very helpful in chasing up the other party and keeping me updating all throughout tue process. Communication is very key during a house sale and this was maintained. Overall, I would highly recommend Delaney's as they put their customers at the heart of their business.

6 March 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your loyal support over the past 15 years and for taking the time to share your experience. We’re delighted to hear that Nicola provided such professional and consistent support throughout your sale. Clear communication is something we pride ourselves on, so it’s wonderful to know this made a positive difference for you. We truly appreciate your recommendation and are grateful that you continue to place your trust in Delaney’s.

Rated 5 out of 5 stars

Delaneys

All the staff at Delaneys Harold wood were fantastic always got back to you when they were busy. Also very helpful nothing was to much for them. Thanks for a smooth sale

24 February 2026
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your kind words. We really appreciate you taking the time to share your experience.

It was an absolute pleasure assisting you with your sale, and we’re delighted to hear that you felt supported throughout the process. Our team always aims to provide clear communication and make everything as smooth and stress-free as possible, so it’s wonderful to know we achieved that for you.

Wishing you all the very best for the future, and please don’t hesitate to get in touch if we can help you again.

Rated 5 out of 5 stars

Delaney’s were very efficient

Delaney’s were very efficient, informative and helpful, advising every step of the way and being completely proactive to every stage of the sale of our house . They are very personable, we would highly recommend them
Ray and Tessa Eggleton

16 December 2025
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for your kind words and recommendation. We’re delighted to hear that you found the process efficient and well-supported from start to finish. It was a pleasure working with you, and we wish you all the very best in your next chapter.

Rated 1 out of 5 stars

Failled to make appointment

They created a valuation without viewing the property which proved to wildly inaccurate

1 September 2025
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you for your review and sorry to note you felt our services didn’t meet your expectation. However we do not know what you are referring to and cannot find a connection. Could I ask for you to contact the office on 01708 349668 and speak to Lee Blackburn the Manager of the branch to enable him to gain a better understanding of the issue you experienced.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look