Delaney's Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding support and guidance provided by the team throughout property purchases and sales. Reviewers emphasize that staff members are exceptionally helpful, professional, and always available to answer any questions promptly. Consumer feedback frequently praises the efficient communication that keeps buyers and sellers fully informed at every single stage of the process. People genuinely appreciate the proactive approach and dedication shown during difficult situations, ensuring transactions progress smoothly. Many individuals express complete satisfaction and state they would gladly recommend these reliable services for any future property needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

People report positive experiences with service, frequently praising the outstanding support and professional... See more

Customer service

Consumers find customer service to be exceptionally supportive, frequently highlighting continuous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i would like to thank Delaney's Estates Agent for their excellent service on buying our first home. From our first time enquiry to getting the keys, the service was outstanding. Them team was helpfu... See more

Company replied

Rated 5 out of 5 stars

Great service from everybody at Delaney's! Rhianna helped me from the beginning helping me find my first home and then Nicola has been fantastic keeping things moving and progressing all throughout th... See more

Company replied

Rated 5 out of 5 stars

My family cannot recommend Delaney's more highly ! We had a difficult situation that was handled with absolute professionalism and support throughout. We were informed at every single stage of next... See more

Company replied

Rated 5 out of 5 stars

Delaney’s had been recommended to me by a former neighbour who had a great experience when selling her home. I am so glad I followed her lead as I received the best service from them! I have particula... See more

Company replied


Company details

Written by the company

As an independent agent we pride ourselves in offering you a 1st class personal service. Our fully trained, friendly team take the time to listen and understand your exact requirements, and we advise and guide you every step of the way. Whether you are looking for a property to buy or let, or have one to sell or let, we have the facilities and knowledge to help you; and to produce successful results. Our priority is you, and our aim is to achieve the best possible price for your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(207)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Great job

From start to finish everybody in the team worked tirelessly to get the house sale to a successful conclusion despite the problems encountered from the eventual buyer. House viewings were organised quickly and efficiently with 26 viewings within 5 days of the house being on the market. Communication was excellent throughout but special mention should go to Jacqui W who made us feel like we were her special client and friend.

15 January 2025
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review. We are so happy we were able to help and make this an easy process for you. Thank you for choosing Delaney's.

Rated 5 out of 5 stars

Excellent service in fully managing my property

I own a 1 bedroom flat in the Chapel, St Leonard's Hamlet in Hornchurch and Delaney's have fully managed my property since 2011.
They do an excellent job making sure that everything is in order with my property ensuring that it is well cared for as I now no longer live in the local area after relocating to West Sussex.
Some examples of this are:
They report any maintenance issues and arrange for local tradespersons to come and fix the problems, quoting the price before I agree to go ahead with the work.
They are a 1st person contact for my tenants and respond quickly to resolve any issues, making sure that I am aware of any issues by phone or email.
Make sure that the monthly rent is adequate compared to the market prices in the area, increasing accordingly with inflation.
Arrange yearly landlord cover.
I have full home cover for plumbing and electrics and they contact You Repair to arrange a visit without me having to do so.
Regular inspections and documented paperwork to say that the property is being kept clean and well maintained.
They have found suitable tenants for me and I trust their judgement in finding the right people as it is a small, executive and quiet apartment block and not suitable for everyone.
Jo Lockwood, Lettings Manager and Michelle Round, Lettings Consultant are my main points of contact and we have built up a good professional rapport over the years. I trust their judgement 100% knowing that every aspect of the process of renting out a property is taken care of.
Delaney's are a small independent family run business.
I decided to go with them to cover all aspects of my property management instead of a larger corporate competitor as I wanted to support smaller local businesses in my area.
I fully recommend Delaney's to any landlord who is looking to have the stress of managing a property taken off their shoulders, and I would like to thank them all for providing such an excellent service in managing my property for all these years
Thank you all.

13 December 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your lovely review. We apprecaite your feedback and are so pleased you have had a great experience with us.

Rated 1 out of 5 stars

I am very disappointed with this…

I am very disappointed with this company. I was booked in to view a property 1 whole week ago. I then received a call 24 hours before the viewing to claim I was doubled booked and that I could with come in on the day (how unrealistic) or change my appointment to an hour earlier. I was then asked what I intend to offer on the property (how would I really know if I've not viewed it). This was a tactic to obviously put me off the viewing. Then this morning 12th December, I received 2 missed calls but no voicemail. I returned the call and was asked if I will be attending the viewing this evening. Then, less than an hour prior to the appointment (I had already made my way), I received an email and a call to cancel my viewing. The reason, an offer has just been accepted. Why would an offer be accepted when there are still viewing scheduled. Very dodgy on my watch. Perhaps the property was sold to an employees family member!!!

12 December 2024
Unprompted review
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Reply from Delaney's

I apologize for your experience and for the fact that our service did not meet your expectations. I was not aware of any double booking for your appointment, but I want to clarify that we informed you about existing offers on the property. We inquired about your budget because those offers exceeded the asking price, and we felt it was important to be transparent so that we don’t waste anyone's time, as we understand that scheduling appointments can be challenging. On the morning of your viewing, we called to confirm the appointment, which resulted in two missed calls. Unfortunately, as you mentioned, we had to call you back to cancel because a sale had been agreed upon with the vendor, and no further viewings were requested. I genuinely regret that this happened, as it was the sole reason for the viewing not taking place. If you would like to discuss this matter further, please feel free to contact our office and ask for the manager, Lee Blackburn.

Rated 5 out of 5 stars

Excellent Property agents

Delaney’s have been great at making the rental process and experience less daunting. Its been seemless from the initial consultation to moving into the property and sorting out any challenges. They are consistent with maintaining communication and are professional and kind. I especially love interacting with Michelle and Jo. Thank you so much for being helpful always 😊.

4 December 2024
Unprompted review
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Reply from Delaney's

Thank you for your lovely reivew, we are so pleased we were able to make the process stress free for you. You are most welcome.

Rated 5 out of 5 stars

One of the brilliant agent ever

Amazing agency! Very professional and helpful especially JO and Michelle both were very supportive since the beginning and exceptional services.Both went extra miles overall brilliant.

28 November 2024
Unprompted review
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Reply from Delaney's

We appreciate your wonderful review. Our staff constantly go above and beyond for our customers, we are so please that you had a positive experience with us.

Rated 5 out of 5 stars

Great service from start to finish

Great service from the whole team at Delaneys Harold Wood.
A special thank you to Jacqui White from sales whose communication was fantastic throughout.
Stress level we’re high towards the end of the sale but Jacqui was very reassuring and kept us in the loop at all times.
We have now moved in to our new house and a very excited for our first Christmas.

15 November 2024
Unprompted review
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Reply from Delaney's

We really appreciate the positive review; we want to make sure you're happy and are here to relieve your stress. We wish you a happy Christmas in your new house and are extremely happy for you.

Rated 5 out of 5 stars

What a great place to sell your…

What a great place to sell your property, Jackie was brilliant and ensured everything I wanted was in hand for the buyer, the sale of our house was very smoothly dealt with , and the staff at Delaneys we’re very helpful, a brilliant company.

18 November 2024
Unprompted review
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Reply from Delaney's

We appreciate your wonderful review and wish you much happiness as you create many memories in your new house.

Rated 5 out of 5 stars

Jacqui white was a star

I would like to thank the whole team at HaroldWodd Delanys for all thier help during my move.
A special thank you to Jacqui White.
She was so patient and assisted me through this whole process. At times my move became very stressful but Jacqui was always ready to help. Thank you so much.

25 October 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your review, we all appreciate you taking time to comment on the service received, it is important to us that we assist in making the buying and selling process as stress free as possible. We hope you are very happy in your new home and best wishes from all of us.

Rated 5 out of 5 stars

Renting

I was Renting with Delaney Estates over the last 15 years- for all that time they were very helpful and professional. Their staff are very friendly and will help you with any issues you have. A big thank you for extending our contact where we needed. We never had any problems with maintenance- all problems were resolved straightaway.
Highly recommend that agency.

23 October 2024
Unprompted review
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Reply from Delaney's

Thank you for taking time to review our services and i know that these comments mean a lot the Lettings team as we always want to assist where we can. I am pleased to read that we met your expectations and was happy with the service offered

Rated 5 out of 5 stars

Did a great job

Did a great job - lots of communication and so very helpful. Totally recommend them.

8 October 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review and we are happy that we met your expectations . Wishing all the best with the future , from all of us at Delaney's

Rated 5 out of 5 stars

Recently rented a property through…

Recently rented a property through Delaneys and can’t recommend Michelle enough. She was absolutely brilliant I had an awful experience with the reference agency (let alliance) but Michelle helped me through the whole process and was very supportive keeping me updated and contacting the reference company to help push my application through. Michelle made sure that application went through and we was able to move in thanks for all your help Michelle!!

18 September 2024
Unprompted review
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Reply from Delaney's

Thank you for writing such a lovely review and I know this will mean a lot to Michelle who is always happy to go above and beyond to assist landlords and Tenants that she works with.

Rated 5 out of 5 stars

Brilliant agency

Having had regular contact with both Michelle and Jo for the duration of a 4 year tenancy, I can safely say it has been the best tenant-agent relationship I have ever had.
Any issues were always communicated promptly and I was kept regularly updated with any progress.

I always found both Jo and Michelle to be extremely approachable and any issues I had myself were handled delicately and professionally, they both went above and beyond to help me with some issues I had encountered, and I am genuinely sad to have left their services. I would highly recommend Delaney’s.

4 September 2024
Unprompted review
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Reply from Delaney's

Thank you for your lovely comments and i know the points raised in your review will mean a lot to Jo and Michelle as i know they work hard to assist everyone. I would also like to add that you were a great tenant who was always respectful to the property and to the team . We wish you all the best and we hope our paths cross again in the future

Rated 5 out of 5 stars

Reece from Delaneys was incredibly…

Reece from Delaneys was incredibly helpful throughout our search for a house.
We really appreciated him getting in contact so quickly regarding houses he knew ticked all our boxes and keeping us in the loop.

31 August 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review regarding Reece, he will really appreciate your comments as he is always trying to assist customers to achieve their goals. Thank you and we wish you all the very best

Rated 5 out of 5 stars

Sale of house

We found the service to be excellent, in particular Avril and Aisling. They went above and beyond our expectations. From valuation to close of sale they made it very easy for us.
Thank you so much.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

We purchased our new home through Avril and the team, and could not be more satisfied with the service, efficiency and communication. Thanks.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Probate Sale

Just closed probate sale of our mothers home. Everything went seamless and in particular Avril our agent was a pleasure to deal with. At all times, she was professional, reliable and responsive and lovely to deal with ,in what was a difficult time for us selling our Mums home . Would highly recommend Avril again.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Jacqui was a star in our home purchase

Thank you, Delaney’s for helping us find our dream home. Jackie Martin was extremely helpful and knowledgeable while guiding us through our viewings. Additionally, we can not thank Jacqui White enough for her unwavering dedication and expertise throughout the entire conveyancing process. Her continuous assistance, patience, and knowledge were essential in making our dream home a reality. Jacqui, we could not have accomplished this without you - thank you for all that you have done for us!

2 August 2024
Unprompted review
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Reply from Delaney's

Thank you for your kind review and we were more than happy to assist you to achieve a successful conclusion. The whole team wish you the very best in your new home and hope you have many years of happiness

Rated 5 out of 5 stars

Excellent service

Excellent service
Avril and Aisling kept us up to date at all times regarding the sale. As we had most of our dealings with Avril from day one. I found her to be very friendly and professional. Thanks to Delaney Auctioneers for getting a good price for my house.
Joyce

1 August 2024
Unprompted review

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