Delaney's Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding support and guidance provided by the team throughout property purchases and sales. Reviewers emphasize that staff members are exceptionally helpful, professional, and always available to answer any questions promptly. Consumer feedback frequently praises the efficient communication that keeps buyers and sellers fully informed at every single stage of the process. People genuinely appreciate the proactive approach and dedication shown during difficult situations, ensuring transactions progress smoothly. Many individuals express complete satisfaction and state they would gladly recommend these reliable services for any future property needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

People report positive experiences with service, frequently praising the outstanding support and professional... See more

Customer service

Consumers find customer service to be exceptionally supportive, frequently highlighting continuous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i would like to thank Delaney's Estates Agent for their excellent service on buying our first home. From our first time enquiry to getting the keys, the service was outstanding. Them team was helpfu... See more

Company replied

Rated 5 out of 5 stars

Great service from everybody at Delaney's! Rhianna helped me from the beginning helping me find my first home and then Nicola has been fantastic keeping things moving and progressing all throughout th... See more

Company replied

Rated 5 out of 5 stars

My family cannot recommend Delaney's more highly ! We had a difficult situation that was handled with absolute professionalism and support throughout. We were informed at every single stage of next... See more

Company replied

Rated 5 out of 5 stars

Delaney’s had been recommended to me by a former neighbour who had a great experience when selling her home. I am so glad I followed her lead as I received the best service from them! I have particula... See more

Company replied


Company details

Written by the company

As an independent agent we pride ourselves in offering you a 1st class personal service. Our fully trained, friendly team take the time to listen and understand your exact requirements, and we advise and guide you every step of the way. Whether you are looking for a property to buy or let, or have one to sell or let, we have the facilities and knowledge to help you; and to produce successful results. Our priority is you, and our aim is to achieve the best possible price for your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(207)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication, follow through and updates.
Absolutely professional even with a prolonged sale and lots of tips and advice along the way.
Avril and Aisling did a great job.
I would use them again.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend them

Reese and the staff they were brilliant very professional on all the stages of the sale process.

26 July 2024
Unprompted review
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Reply from Delaney's

Thank you for your review and we appreciate your kind feedback. You was a pleasure to work with and we wish you all the best with the future

Rated 5 out of 5 stars

Attention to detail

We had a seamless sale with Delaney estates. Aisling, Ana and Avril kept us up to date on progress at all times. I would recommend them to anyone, they were a pleasure to deal with.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

The big move

Delaney’s were the second estate agent we used and what a difference to our first experience! They were fantastic at all aspects of selling our house. Communication throughout was great. We also ended up being in a long chain and the staff were in communication with all the other estate agents and everyone’s solicitors which got us to the finish line. Thank you Delaney’s, will absolutely use you again.

15 May 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review, we are happy that we met your expectations, as we always try to do our utmost to assist the sale to a successful conclusion with as much ease as possible. We all wish you the very best with the future and hope you have settled in well in your new home.

Rated 5 out of 5 stars

Wonderful experience since 2019 with…

Wonderful experience since 2019 with Delaney Harold wood team, especially Jo and Michelle. I will always recommend Delaney all way

14 May 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review, I am aware that Jo and Michelle will really appreciate their efforts being highlighted as I know how much they value the customer experience

Rated 5 out of 5 stars

Tenacity and professionalism with a smile,

Flexible and supportive service from Delaney's in getting the property on the market. Marketing, viewing etc all very well managed and an offer was quickly received. The actual completion of the sale was when the team really came into their own and I genuinely believe that without the help and support of Jacqui we would not have got this over the line. Helping ourselves, the buyer and mortgage adviser maintain our sanity in the face of the most incompetent legal service that it's possible to imagine was crucial. Brilliant work.

22 April 2024
Unprompted review
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Reply from Delaney's

Thank you so much for your review and appreciate your patience with the transaction that proved to be at time very trying at times and for noting the part we played to secure the exchange. Your comments mean a lot to the team as we do our utmost to make the sale as stress free as possible and this particular sale did have some unneccessary delays . We wish you all the best with the future and thank you again for choosing Delaneys

Rated 5 out of 5 stars

Never ending viewings …

After many months and we were all getting fed up, we at last found a buyer interested.
The after sales with Jacqui was faultless, she made this part of the process so much easier and was always on call, helpful and made me feel like a friend rather than another client,

24 January 2024
Unprompted review
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Reply from Delaney's

Thank you for your kind comments and you were a pleasure to deal with and are missed by the team. Best wishes from all of us.

Rated 5 out of 5 stars

Great , knowledgeable agents -1st class service

Great, knowledgeable agents. Had a fast and seamless purchase recently achieved through high levels of communication, thorough understanding of the market and process.

Would highly recommend

19 January 2024
Unprompted review
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Reply from Delaney's

Thank you for your kind review and I am happy to read we have met your expectations. We understand that buying and selling can be stressful and our aim is always to minimise this for our customers . Thank you for taking time to post your experience

Rated 5 out of 5 stars

Thanks to the team at Delaneys…

Thanks to the team at Delaneys especially Jaquie and Lee for the help in selling our relatives property after they passed away helped us every step of the way would highly recommend if anyone needs estate agents in havering area

14 November 2023
Unprompted review
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Reply from Delaney's

Thank you for your kind review Sally and you was a pleasure to deal with, during what would be a difficult time for you and your family. I am pleased that we could help alleviate and minimise the stress of selling. We all at Delaney's wish you the very best with the future and thank you for finding the time to write this review .

Rated 5 out of 5 stars

Very happy with Delaneys

Very happy with Delaneys. Felt supported throughout the whole process. Time was taken to explain everything to me and my queries and concerns were addressed. All the staff were friendly and polite and I can’t praise them enough. I would be more than happy to recommend them to anybody who was thinking of buying or selling property

27 October 2023
Unprompted review
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Reply from Delaney's

Dear Janice, thank you so much for finding the time to write this review and the whole team hope you are happy in your new home. We know buying and selling was and can be a stressful experience and we will always do our utmost to alleviate this for our clients and appreciate you noting this in your review. Wishing you the very best for the future

Rated 5 out of 5 stars

We could not be happier!

We could not be happier with our experience with Delaney's! Upon looking at properties to rent John and Lee were our initial contacts in our moving process and they were extremely helpful to get the ball rolling and securing the property as smooth as possible making sure all the questions we had were answered in a timely manner.
We were then connected with the letting's team (Jo and Michelle) who helped us through all of our documentation and moving in logistics. There really are no words to describe how amazing and supportive Jo and Michelle have been right from the beginning and continuously through out tenancy so far. They are always on hand and willing to help with any issues or questions. We have no worries about anything to do with our tenancy as we always feel like we are in great hands.
We have worked with several letting agencies varying from companies in The Midlands to Central London and now Harold wood and we can truly say they are the best letting's team we've ever worked with!! If we could provide them with a higher rating we would!

29 September 2023
Unprompted review
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Reply from Delaney's

Thank you so much for your kind words and for taking the time to write this wonderful review. We truly appreciate your support and are thrilled to hear that you were impressed with the quality of our customer service. It's always our goal to exceed expectations and provide a fantastic experience for our customers. We're grateful for your recommendation.

Rated 5 out of 5 stars

I received five star treatment

I received five star treatment when I sold my elderly parents house. I didn't have to do a thing, and received regular updates all the way through the process. Thank you.

20 July 2023
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Reply from Delaney's

Thank you for taking time to write a service review.
We are glad you found the process seamless, we understand that keeping our client's regularly updated helps elleviate what can be a stressful process and I am glad to read that we met those expectations . Thank you for using our services and we wish you the very best with the future

Rated 5 out of 5 stars

Super helpful and dedicated agents

Everyone says buying your first house is one of the most stressful things. Well, this might be true - but despite some incredibly trying situations, Jacqui at delaneys was fantastic throughout the buying process. She was always happy to answer my many questions, and took the initiative to help push the purchase through. Having her on my side kept me sane - thanks Jacqui!

14 August 2023
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you so much for taking the time to share your positive experience with us on trust pilot . We truly appreciate your kind words and are thrilled to hear that we were able to make a difference during this difficult transaction. Everyone at Delaneys wish you so much happiness in your new home

Rated 5 out of 5 stars

Outstanding

We have just exchanged contracts on a property being sold through Delaneys. From the first contact for viewing right through to exchange of contract the service received from everyone has been exceptional. A special mention must go to the Sales Progression team, namely Jacqui, who has gone above and beyond for us and has kept me sane and smiling throughout. Highly recommend them.

1 August 2023
Unprompted review
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Reply from Delaney's

Thank you so much for taking your time to share your feedback, we truly value your opinion and appreciate your honest review. We look forward to seeing the renovations and we all wish you so much happiness in your new home

Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff. Nothing was too much trouble and kept informed every step of the sale.

21 July 2023
Unprompted review
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Reply from Delaney's

Thank you for your kind review. We all wish you the very best and thank you for your team work in getting this transaction across the line

Rated 5 out of 5 stars

Best Estate Agency!

Choosing Delaney's to sell our property was the best decision we could have possibly made. Despite the current market where it is very difficult to sell or buy, they were very honest and direct from day one, so no false promises.
They guided us with extreme care and professionalism. We always felt supported throughout and continuously updated on every stage of the sale.
A special shout out to Lee and Jacqui who were the ones directly involved in our sale. Their reassurance and restless support made things a lot easier to deal with.
We strongly recommend Delaney's. They provide a 5 stars service!
Thank you all. Thank you Lee and Jacqui!

14 July 2023
Unprompted review
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Reply from Delaney's

Thank you for your kind review and we enjoyed dealing with such a lovely family and wish you all so much happiness in your new destination

Rated 5 out of 5 stars

Ecstatic about the successful…

Ecstatic about the successful completion, thrilled with our newly acquired commercial lease.

17 July 2023
Unprompted review
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Reply from Delaney's

Congratulations on your new completion and thank you for taking the time to write a review, We wish you the very best

Rated 5 out of 5 stars

Brilliant estate agent

We don’t normally write reviews however we have to mention the staff at Delaneys in particular John Hollis & Jacqui white.
John showed professionalism
In his part of selling our property, showing people around our home
With care & attention !
Jacqui white in progression really worked Hard for us, with her expertise & dedication in overcoming any problems or issues that occurred no matter What time of the day, this reassured us that we made the right decision when choosing Delaneys as our agent !
We would 100% recommend Delaney’s

22 June 2023
Unprompted review
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Reply from Delaney's

Thank you so much for your review and your comments are appreicated so much by the team. We have enjoyed dealing with your house move and good to see your plans finally coming to fruition being such an important move for your family.

Rated 5 out of 5 stars

Excellent independent estate agent

Excellent independent estate agent. Really took an interest in our sale and did everything they could to get it over the line quickly and reduce everyone's stress levels. Jacqui, especially, was excellent. Highly recommend.

10 June 2023
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you Mark for your review, it is much appreciated. Wishing you both all the best with your future plans

Rated 5 out of 5 stars

Brilliant, professional, welcoming - the absolute best

It has been an absolute pleasure working with Delaney's. They have been amazing throughout the whole process - incredibly welcoming, professional, and always going above and beyond to help out. A big thank-you in particular to John and Jacqui, from the initial viewing to patiently explaining the process, and generally being there through all the occasional hiccups (and laughing about it afterwards!). I can't thank you enough - I'm now a homeowner thanks to you :)

10 June 2023
Unprompted review
Delaney's logo

Reply from Delaney's

Thank you Aimee for your review, you was a pleasure to deal with and we hope you are enjoying being a homeowner

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