Delaney's Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding support and guidance provided by the team throughout property purchases and sales. Reviewers emphasize that staff members are exceptionally helpful, professional, and always available to answer any questions promptly. Consumer feedback frequently praises the efficient communication that keeps buyers and sellers fully informed at every single stage of the process. People genuinely appreciate the proactive approach and dedication shown during difficult situations, ensuring transactions progress smoothly. Many individuals express complete satisfaction and state they would gladly recommend these reliable services for any future property needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

People report positive experiences with service, frequently praising the outstanding support and professional... See more

Customer service

Consumers find customer service to be exceptionally supportive, frequently highlighting continuous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i would like to thank Delaney's Estates Agent for their excellent service on buying our first home. From our first time enquiry to getting the keys, the service was outstanding. Them team was helpfu... See more

Company replied

Rated 5 out of 5 stars

Great service from everybody at Delaney's! Rhianna helped me from the beginning helping me find my first home and then Nicola has been fantastic keeping things moving and progressing all throughout th... See more

Company replied

Rated 5 out of 5 stars

My family cannot recommend Delaney's more highly ! We had a difficult situation that was handled with absolute professionalism and support throughout. We were informed at every single stage of next... See more

Company replied

Rated 5 out of 5 stars

Delaney’s had been recommended to me by a former neighbour who had a great experience when selling her home. I am so glad I followed her lead as I received the best service from them! I have particula... See more

Company replied


Company details

Written by the company

As an independent agent we pride ourselves in offering you a 1st class personal service. Our fully trained, friendly team take the time to listen and understand your exact requirements, and we advise and guide you every step of the way. Whether you are looking for a property to buy or let, or have one to sell or let, we have the facilities and knowledge to help you; and to produce successful results. Our priority is you, and our aim is to achieve the best possible price for your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(207)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delaney’s were fantastic

Delaney’s were fantastic. Right from the viewings to managing the entire process and daily updates with myself and both side Soliciters, they were on top of everything. I could secure my new Home very smoothly with them. Thanks to all and especially Jacqui :-) It was a pleasure to deal with Delaneys

21 June 2022
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Reply from Delaney's

Thank you so much for your amazing kind five star review. It was also a pleasure working with you. We are so happy you were able to purchase your dream home. We are always here if you need us.
Kind Regards,
All at Delaney's

Rated 5 out of 5 stars

Great experience with Delaneys

Great experience with Delaneys. We started renting a 3 bedroom house through Delaneys however after 6 months the landlord decided to sell the property to the council which meant we had to be evicted out sooner, delaneys helped us during these stressful period by finding us another property and the move in process was quick and simple. Highly recommend this estate agent !

24 May 2022
Unprompted review
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Reply from Delaney's

Thank you so much for your brilliant review Rohima, it was a pleasure to find you another property, we are always here to help no matter the issue.

Rated 5 out of 5 stars

Julian Hall at Delaneys found me a…

Julian Hall at Delaneys found me a tenant for my shop recently. If anybody is looking for a professional, reliable polite and experienced person, he is the one to choose.
He also recommended a very good solicitor, and between them all went smoothly.

3 May 2022
Unprompted review
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Reply from Delaney's

Thank you Deborah for your amazing 5 star review! The team at Delaney's are all available if you ever need any assistance.

Rated 3 out of 5 stars

Estate agent Delanys

I have known someone who had previously used this firm so tried them.
They took details in August and heard nothing for over 3 months, not even to say no viewings, after we asked them what was happening we got Info more often. Once it was offered on we heard a few more times but still sporadically, All in all it took 6 months to complete which I believe is good, but it was the lack of communication that could of been better

30 March 2022
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Reply from Delaney's

We are sorry if you felt we didn’t meet your expectations and we have noted your comments as we will always look to improve our services to our customers . The property was a leasehold which did cause a delay on the conveyancing side.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff

25 March 2022
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Reply from Delaney's

Hi Abdul, thank you so much for your 5 star review, it has been a pleasure working alongside you for the purchase of your first home. We hope you and your family have many happy years there. Best of luck all the Team at Delaney's.

Rated 1 out of 5 stars

Absolute nightmare

24 March 2022
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Reply from Delaney's

Thank you for this one star review, however having checked the database we haven't dealt with anyone with your details. If you would like to discuss this further please feel free to call us on 01708 349668 to speak with our manager Lee Blackburn.

Rated 5 out of 5 stars

Delaney’s were very efficient and quick…

Delaney’s were very efficient and quick in sourcing a tenant for my property. I have given a full management contract to them to look after the property and have found them to be pretty reliable

16 March 2022
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review, it is a pleasure finding the perfect tenant for your property and working alongside you.

Rated 4 out of 5 stars

Delaney's were very good and…

Delaney's were very good and professional in selling my house and kept us informed at all times

15 March 2022
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Reply from Delaney's

Thank you for your kind review Paul.

Rated 5 out of 5 stars

Great service

Having just sold my house, The team at Delaney's have been great from beginning to end. They have supported us through the possess, which can and has been very stressful. John in sales and Jacqui in sales progression have been particularly helpful. I thoroughly recommend Delaney's.

10 March 2022
Unprompted review
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Reply from Delaney's

Hi Jenna,
Thank you so much for leaving this very kind 5 star review. We are so glad we were able to help provide the vital support to help along your journey. Best of luck in your new home, The Delaney's Team.

Rated 5 out of 5 stars

A great experience with Delaneys

A great experience with Delaneys. The initial advice we received helped us to make the decision to put the house up for sale, all of which was made simple. Our Sales progression liason Jacqui was amazing from start to finish! Thank you all.

3 March 2022
Rated 5 out of 5 stars

A great letting agent!

We have been renting through Delaneys for 8 years now and have built a great relationship with them, particularly Jo and Michelle! They are friendly and supportive and very professional. They are responsive to any property enquiries. We hope to be able to rent through them for all future properties!!

11 February 2022
Unprompted review
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Reply from Delaney's

Hi Tracy,
Thank you so much for taking the time to leave us such a thoughtful review, please remember we are always here if you have any questions or need advice. We hope to be working along side you for many more years to come.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Couldn't have asked for a better estate agent to help us with our journey!. So professional and supportive with everything.

Thank you for making it a much easier experience!

10 February 2022
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Reply from Delaney's

Hi Abby,

Thank you so much for your kind 5 star review, it has been a pleasure working alongside you all and we wish you all the best of luck in your new home.

From all the team at Delaney's

Rated 5 out of 5 stars

Amazing Service and Excellent…

Amazing Service and Excellent communication with their agents.

14 January 2022
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Reply from Delaney's

Thank you so much for your 5 star review, it is greatly appreciated.

Rated 5 out of 5 stars

Transparent, impartial and prompt.

With any property purchase there’s always going to be a lot to coordinate and numerous questions that go through your head as you work out if the house you put an offer on is right for you.

Speaking as a buyer to let, Delaney’s service has been great. They’d helped me through the process with advice and remained impartial; I think the latter is the most important when working with an agent. Furthermore they’re not pushy which is also important when making one of the biggest purchases in your life.

As a firm managing my lettings again they have been great. The lettings team are always courteous and friendly and if there are problems they are on it very quickly.

From a trust perspective I definitely recommend the team at Delaney’s

17 December 2021
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Reply from Delaney's

Hi Felix,

Thank you so much for your very detailed 5 star review. We love hearing how our assistance during this very stressful time helps our customers and it's amazing to read how we helped you especially.

We look forward to continuing this in the future.

Rated 5 out of 5 stars

Superb estate agent

Superb estate agent, professional, helpful, friendly, and efficient.
Would 100% recommend and will certainly be using again

27 November 2021
Unprompted review
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Reply from Delaney's

Hi Jessica,

Thank you for your amazing 5 star review. It's so lovely to read such a positive review and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Really helpful estate agents

Really helpful estate agents. Always happy to help and always willing to take the time to explain things in detail.

Specaily Jacqui

17 November 2021
Unprompted review
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Reply from Delaney's

Thank you for leaving this very kind review, it's been a pleasure and we wish you the best of luck in your new home.

Rated 5 out of 5 stars

I saw a property and fell in love with…

I saw a property and fell in love with it. I made an appointment to view, and it was exactly what I was looking for. I met John Hollis twice and he was friendly and helpful and guided me through the process. Once our offer was accepted John kept in touch and even allowed us to view again.

Jacqui White took over from John Hollis in the Sales Progress Department. What an amazing lady. If I didn't have her, I would have been totally lost. She kept me informed on every level. Professional, helpful, kind and very funny.

Jacqui White thank you very very much.

5 Stars and I would recommend Delaney's to friends and family.

5 November 2021
Unprompted review
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Reply from Delaney's

Thank you so much for your kind 5 star review!
We are so happy that you had a pleasant experience and we were able to make you feel assured and informed during your purchase process. It has been a pleasure assisting you and we wish you the best of luck in your new home.

Rated 5 out of 5 stars

Thank you Delaney Properties for your…

Thank you Delaney Properties for your professionalism and integrity. I have lived for 7 years in one of your rental properties and cant say enough great things about your company.

Thank You Diana
Judy Watson

4 November 2021
Unprompted review
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Reply from Delaney's

Thank you for your kind words and 5 star review.

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