Deliveroo Reviews 

Ordered at exactly 2:04pm, at 3pm I still hadn’t been delivered. Called customer service, managed to get an agent after waiting for 20 minutes who simply offered to cancel and refund. That’s what he did and I was left with no food for lunch. Great
I emailed customer support asking for the deletion of my account. Will stick with Uber eats from now on

The same problem charged for an order that nver arrived the service department basically said I was à lier
And I was called by the delivery guy. Not true and no compensation. I’ve canceled my account with Deliveroo permanently

Ordered 4 pizza for 62€ In Cannes. The pizzeria Green Pizza states that they gave them to the driver which never delivered! I have called the customer service: Pizza appears delivered, there is no compensation and nothing else we can do for you. This is the worse service ever. Will never use Deliveroo anymore!

Ordered German Doner Kebab through Deliveroo,and the order was incorrect, I contacted Deliveroo through the app and webcam,and I provided photographic evidence to let them know this, and that for dietary and allergy reasons the food had been thrown away, so I would like a replacement or refund. They have refused to give either,so I have wasted £26 on food I could not eat. Their behavior is disgraceful and basically they are rip off merchants, they do not want to take responsibility as the middle man and have the audacity to say they will let the restaurant know,good for them, avoid using them at all costs👎🏼

The level of service is beyond ridiculous. Our order did not arrive - the rider got lost and apparently left the order at some random place, god knows where. No response from the driver, no response from Deliveroo, no way to complain and claim refund. DO NOT use this pathetic excuse of a delivery service.

Food not delivered after 40 mins, rider uncontactable. Sorry says the call centre we cannot do anything more for you.

A disappointment. We had a family celebration and spent over half an hour choosing food to get the message: Declined
Sorry, we are unable to process your order right now.
We tried App and Web versions, many credit cards and PayPay options, ln Wifi and Mobile networks...
And all in all another 40min just trying to order making it over 1 hour time wasted... Hope this helps for a better service!

Poor service ! I will never order by this platform again.

I have never ordered food from deliveroo yet they take £7.99 out of my account each month each month I login and cancel the account yet the next month they take another 7.99 even though I have never ordered food from deliveroo

The worst experience ever. They claim to apply coupon of 12 euros discount at the moment of placing the order while they charge your card with the undiscounted price. They are fooling people and stealing their money. When you call the service center their reply is send me a screenshot of the moment you placed the order!!! How can this be possible??!!! They are asking their users to every time take a screenshot prior to placing the order knowing that when you have those coupons in your account they are automatically applied to your cart. Blaming a customer for a bug in their tool is nothing but a smart way of stealing others. This is the last time we will use their services and recommend you, reader, not to use it.

Twice I ordered food from here, and twice the driver went to Clapham not Wandsworth! he called me and I gave him the address and postcode he told me it was 10 mins away and its too far!
I contacted the helpline, first I was refused a refund!
had to demand my refund! will never use these clowns again.

The worst service in Paris. Payed Plus for years and the drivers constantly try to deliver in the wrong address, can’t even read notes! Orders canceled or stole by the drivers. Awful service and support.

This company habitually uses misrepresentation to acquire card details and then auto enrols customers for their subscription services. Basically it's a scam trap similar to the one Amazon Prime got slaughtered for. Hiding auto enrol tick boxes on their site is a frankly despicable con and is a indictment of the companies that operate these practices. Evidently Deliveroo operate this policy so should be regarded in the same light as the phone fraud warning and Nigerian money transfer scammers we all get plagued with. If they cannot operate in a decent, straightforward and honest manner then they shouldn't be in business.

Worst customer care service. I ordered food at 8:03 PM and it was showing that it was coming at 9PM. However, after some time they updated order to 9:30, then 9:45. I needed to go out, so I could not wait more. I lost my order because it came at 10:10 PM and I had already left. No refund or any other compensation for time lost waiting and food.

I ordered a take away from one of the restaurants on the Deliveroo site, the delivery guy didn't bother to push my buzzer. But I received a message telling me he left my order at my concierge. Which is strange because I don't live in a building with a concierge!! So I called Deliveroo to find out where my order was and they couldn't tell me , then the guy on the phone went to check something, well so he said, but he left me on hold for 14 minutes before he eventually just cut me off without any apology or explanation!! I never received my food or a refund , so basically they stole from me!! I believe the delivery guy just kept my food and ate it himself as he was nowhere near my address with my food!! The customer service team are incompetent and don't have any customer service skills! I've now had to contact the CEO to raise the complaint with them.

Worst customer service ever. Worst user-friendly customer service interface ever. Low reliability.

Stay away - you will never get the food and the money refunded again...

You need to call the credit card company - there will return the money.

Stole my money and never delivered the order. Go to hell

Food arrived 45 min late, cold.
I try to heat or afin but degusting so i threw it .
Delivroo client services sais sry WE pay you back the half of what you ordered.

For me delivroo IS Now the shame of all deliver services for good. I Switch to Just Eat which in my city (Lyon, France) as a Real better reputation.

Wish I could give minus stars. I haven’t used Deliveroo this year or since moving to my new house and they keep inexplicably charging me for nothing.
Their customer support is despicable, avoid at all costs. Cook for yourself or find an alternative other than supporting this nefarious company. Disgusted by them.