Denimio Reviews 183

Do not buy! Especially when it’s a Flash sale or a holiday sale! Denimio will not notify you during checkout that there’s no return or exchange with your purchase!

They have an amazing denim selection at the best prices. The measurements they mention in their SizeChart are almost accurate, so if you match them to your perfect jeans you can purchase a great new pair.

The website needs an update as sometimes the webpages can take forever to load.

The only downside is in case of a return, you will receive inconsistent replies from each customer service staff. One will say, your refund will be a store credit while the other will say refund to credit card; and in the end your luck will be either/or !!

But if there is a particular pair of jeans that you are looking for, this is for sure a great place to buy.

I’ve had such a real pleasure having business with Denimio so I couldn’t stay aside and decided to add a few words also.It is not just that they lead you all the way(advising you the right fit and size),their readiness to help you such an immediate answering the emails or if you are into any problem with making a return(as my case)impressed me a lot.THANK YOU.

This shop is unbelievably ridiculous. Be aware they are scam!!!
PLEASE BE AWARE GUYS! DONT SHOP WITH THEM!!!
They will not refund your money they only issue store credit and force you to take replacement order you don't want!

I bought a pair of jeans on their website and i received empty parcel. I reported the issue to the shop directly through email and after a few emails they told me that they have sent replacement order to me.

I asked them to cancel it because I dont want replacement order and they didnt ask me if i want or not at the beginning but just sent it over.

Then they sent another email saying that if I want to return the replacement order I'm free to do so on my own cost. ALSO! they will not refund me but will only refund store credit for me to shop with them again.

How ridiculous it is. The way they treat their customers and the solution they provide is actually not acceptable also meaningless. They were really keen to send the replacement order because they tried to force me accept the order and keep their money.

PLEASE BE AWARE GUYS! DONT SHOP WITH THEM!!!
They will not refund your money they only issue store credit and force you to take replacement order you don't want!

Just bought my first Japanese selvedge jeans.
Very responsive staff & friendly chat to help with the sizing.
Website gets bit slow sometimes but staff and support are top class.
Shipping was quick.
Looking forward to buy more soon

The site is very slow and clumsy. Just try to sort any category "low to high" and you'll see what I mean. But that's not the main problem. You can get used to it. The main problem is availability. Stock status of an item is an intentional misinformation of a customer. There are items marked "out of stock" and items without this mark. Do you think such items are in stock and available for immediate shipment? You are wrong. I ordered two "in-stock" items and received message (with lots of "sorry" of course) that both will be ready in one month. One of them will be "made by order". No notification about actual fulfillment time during the order. No question from Customer Care "Are you ready and willing to wait one month?". Meanwhile the site promises "We strive to ship from our warehouse within 2 to 3 days of receiving an order and our customers typically receive their orders within a few days of shipping".

The website is full of bugs which makes browsing a virtual nightmare. Their is also significant lagging with stock updates online, so you can purchase Jeans but then a day later receive a ‘sorry this actually out of stock’. Buying denim is difficult as it is. The whole situation left me annoyed and frustrated.

Ordered a Tanuki. Sales prices are excellent, best I have seen for many brands.

Great purchase, great acquaintance.
Many sources of the same product, almost comparable prices. As a result, the main thing is the feeling remaining after the purchase.
Great site, lots of products for every taste.
Online chat available 24/7. Any question with an instant, professional and exhaustive answer. Eddie, Kai, Stephen - you are a fantastic team.
No doubt I will come to you with great pleasure and trust.

Incredible service and great prices v UK shops. The website can be a bit tough to navigate and the pop ups are a bit annoying, but the staff on the Chat are brilliant and the service is amazing. Sizing info is absolutely spot on, so once you've measured your favourite pair of jeans you can't go wrong. I've ordered jeans and a top from here.....both fitted absolutely perfectly, and exactly as described. And the best bit of all was that they both arrived in London within under a week. One of them wasn't even Express postage!! This is a great website and I won't go anywhere else for my beautiful Japanese denim, cheers!! :-)

The worst website in the history crappy website. Loads slow / cant load, filters do not work at all, cant even order. It's been like that for years and they never bother to fix it.

Ordered some samurai jeans from this company. Needed to exchange sizes due to the 30 being too small (difference between Western and Asian body shape more than anything I think) but other than that very good service and helpful in the size exchange. Ignore the bad feedback below they are good.

unhelpful online chat assist, lack of knowledge and rude