Dennis Reviews 178

Asked them to cancel. Was charged a week later and still no update on the website. No cancel option on the account management is a massive red flag.

AVOID, unless you want them to take out far more than you agreed.
This year Dennis changed my agreed DD by 20% and I could not get a refund.
I subscribed for Auto Express 6 copies for £1. Yesterday I noticed they had set up one for £3 and another for £221.75 under their other trading name of Autovia Ltd. My bank told me to cancel both immediately.
Hopefully, I have stopped it in time as it takes 24hrs.
£1 to £221.75.
You have been warned!

Dennis publishing have taken two renewal payments for one subscription. A week after providing proof of this double payment still no refund received. The “UK” customer service team is actually just an overseas call centre who “do not not deal” with payments and just ask for patience whilst reading off a script. Terrible service or daylight robbery. Either way do not touch.
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UPDATED
Thanks for the reply Joe, unfortunately over two weeks after taking duplicate payment Dennis still have not refunded my money. Still unable to locate anybody at Dennis to take ownership of the issue. Important to let your customers know the reality of your operation I think.

Joe

For the third week my son has not received his copy of The Week Junior
On each occasion I have rung your outsourced\ overseas customer service team and they have read me a 'pre prepared script '.

I would like to know why the magazine is not being delivered, and why despite this you continue to take my subscription

I look forward to hearing from you soon

Their customer service is AWFUL. I have tried for 1 month to get copies of VAT invoices that my company has made top them over a period of around 18 months and I am still no closer. It's not the fact that they can't figure out how to send a VAT invoice, it's also the manner in which you are dealt with on the phone. From going from feeling like I am asking them to move mountains by asking for a valid tax receipt for the money I have given to them, to being told everything is ok and will be handled... then having to chase them up a couple of days later because I haven't heard a thing... to eventually receiving a basic list of payments and dates by email... You honestly can't make it u. This is all from a magazine that talks about how to handle MONEY!! Absolute joke, I would rate them zero stars if I could.

I live in France and have been a subscriber to The Week for about 20 years. For most of that time I have been able to rely on my printed copy arriving by post early in the week following publication. I renewed for two years wef 3/11/2018 on the basis of Royal Air mail delivery; often I had to complain when La Poste was used, as delivery was delayed for over 10 days. I renewed again for the year ending November 2021, again on the basis offered of Airvmail delivery. Issue 1304 of 7th November 2020 arrived by 'Porte Paye, La Poste, France on 20 November. I have been complaining ever since to customer care. Occasionally my copy has come by air in good time, but usually by La Poste very late. On telephone yesterday 1st November 2021 was promised by senior staff a call back; there has been none. I DO NOT WANT to cancel my sub. I just want the air delivery I paid for to be honored. I rely on The Week with its excellent editorial staff. At my age (90+) I do not accept to be fobbed off with computer
delivery. I reckon Dennis management needs supervision. They have broken the contract for which I paid them.
Simon Wollen

Awful. I understand sometimes mistakes happen, but Dennis publishing is yet to get anything right! Completely incapable of providing a basic service. Sort it out.

I emailed to express concern about an editorial in The Week that I found offensive. I sent my concerns to a generic email address and received a response directly from the editor-in-chief in which he used hostile and misogynistic language and invited me to cancel my subscription because The Week did not want readers like me. Needless to say, I have gladly done so as I don't wish to spend money on a publication with such low regard for its (female) customers. I have since contacted the Dennis Publishing customer service team on two occasions to ask for both the editorial itself and the editor-in-chief's email to me to be formally investigated, but have not received any response. It is disappointing and worrying that the company does not take incidents like this seriously.

I telephoned initially to ask for a few copy of The Week Junior, as a friend had sent me a code to receive one. The person I spoke to persuaded me to subscribe, something I was apprehensive about but I was assured it was easy to cancel. I then received a copy of the adult version and email confirmation of my subscription to The Week. I contacted them via email to explain that a mistake had been made and was directed to a website(managemymags) to cancel my subscription. However the website does not have the facility to cancel (surprise, surprise) something they must have been aware of before directing me there. I opened the 'chat ' facility and managed to get someone there to cancel for me. During the conversation they asked if I would like a subscription to The Week Junior set up, to which I replied that I did not as I had been put off by the abysmal service so far. I thought that this signaled an end to them wasting my time but then I received an email saying that they had set one up anyway! I have now cancelled my direct debit with them via my bank and would advise anyone else thinking of subscribing to any of their publications to give them a very wide berth. I have also asked them several times why they are still sending people to a site which they know they are not able to cancel subscriptions on but they don't appear to be able to be able to answer.

As a result of my previous negative review in respect of my subscription to The Week, the follow up by Joe Spain has been effective and matters have now been resolved. Just goes to show how effective Trustpilot can be!

I have been subscribing to Dennis for Computer Active for many years. My delivery stopped with no explanation. At first they pretended that I did not have an account. Eventually they admitted they had my details but told me that they stopped delivery because they could not access my direct debit although they had managed for at least the previous 7 or 8 years. To add insult to injury they managed to access my direct debit to take two subscriptions for which I received no magazines. I then asked for a refund 2 weeks ago which has been ignored.

Looking at the 93% “poor” rating level that Dennis receive isn’t surprising! My experience of them wouldn’t rate 1star - unfortunately there isn’t a rating for “complete rubbish”! They simply do not care about Customer Service - the response each time is to blame Royal Mail for continual failures to deliver the hard copy and to tell me to read it online. The fact you pay more to receive both doesn’t seem to resonate with their “Customer Services” contact centre who simply repeatedly apologise and extend the subscription by yet another week. Why is it that Dennis don’t seem to have grip on distribution?

I purchased a digital and hard copy subscription of Octane this month as a gift. Login details sent immediately and they worked fine. Seven days later login stopped working and it now says 'expired.' When my partner rang the office (it was his gift) he was fobbed off with 'you're not entitled to digital access until later in the month,' which is rubbish. The site sent the login immediately, it clearly says website purchases have immediate access AND we had the login, it did work and now it says 'expired.' I have just rung them. Agent acknowledged the subscription is live and said he was putting me on hold to speak to the technical people. Ten minutes later I realised he wasn't coming back so I hung up and called back. I was utterly stunned to hear a recorded message telling me the office is now closed! It's 5pm and the website says open til 7pm! We haven't received the hard copy of the magazine either. They just couldn't care less. They have our money, this was a gift and we have no digital access and no hard copy magazine either. I was utterly appalled to see the 92% negative feedback and so many others experiencing the same on this site. I will be taking this up with Trading Standards tomorrow and reporting it to my credit card company too. Clearly the agent put me 'on hold' this evening and just went home. Customer services - what a joke!

Horrible customer service. I was just contacted by someone who offered me a free trial of The Week. They asked number of questions and the last question was about my bank account details. I was not comfortable with giving any details over the phone so I said that I prefer not to go ahead with that. The women on the phone instantly changed her tone to very patronising saying - you should have told me that at the beginning!! Hope god will bless you and everyone around you (or something like that) and she hang up. That left me shocked! I’m glad I did not take that trial of that is the customer service I would have to be dealing with. Never again I want to have anything to do with them!

The customer service team who don’t care about the customer!!

I showed evidence that I had been charged twice for my Moneyweek subscription. After raising concerns the customer service team were just not interested and kept asking for further details. The final response (excuse) I received after many emails asking me for different information was – it was my fault as I would have received an email response confirming both subscriptions – which I didn't.

Case Ref: DPMMAQ4767027X

I made a payment for GBP104.99 in December 2019 as I received a message that my subscription had expired and I could no longer access the magazines. I contacted Dennis by email on 29/12/2019 at the time about renewing this subscription (and sent Dennis the new subscription number I had just paid). Since then I have noticed my credit card has been billed quarterly GBP26.49.

The payment to Dennis on 31st December 2019 was made on one Credit Card. The additional payments taken have been coming off another card.

I have been charged twice for the same magazine and no one appears to care!

Fancied a subscription to Viz and signed up after seeing an advert for a good price.. what a mistake.
They messed up the whole thing and after several calls I had to cancel the subscription.
Supposed to get confirmation email but nothing arrived.
What an absolute shambles this company is...avoid at all costs.

Terrible experience. I signed up for The Week trial, magazine received ok but I decided to cancel subscription. Despite confirming they still took direct debit out. Eventually after a lot of emails they refunded but £4 short. It became more principal , they offered a cheque eventually which I explained is no good as I cannot get to a bank so can they just pay to bank like the rest of refund. It gone on 1 month, they don't answer .

Good deals on magazines but best to avoid them

It was coming time to renew my subscription for Computer Active and got letters reminding me. So I followed the instructions to go to the website, enter my details, clicked renew and enter the offer code. Everytime I clicked renew it said there were no offers for me and to email support. They wanted me to call them to renew. I subscibe via paypal so I can't do this over the phone. I had a few email conversations with different people all telling me to call. I find it strange their website can't perform a renewal. So I've had to let my subscription run out.

I am very disappointed with the delivery service I receive. I haven’t received Issues No. 660 and 661. My payment for the magazine is paid quarterly, the last payment was made on 30 December 2020.
I look forward to hearing from you.
Ronald Doak.

This company seems to reply to messages without actually reading what the customer has said. I subscribed to Computer Shopper magazine, had logon problems and technical support appeared minimal. Then I found out from online "chat" that this magazine had ceased publication (it happened several weeks before, but I hadn't been informed). Several requests for refunds (of the half of my subscription I was owed) got "cut and paste" responses that managed to ignore the request for a refund. I'm still waiting.