I signed up and started receiving magazine but after four issues the magazines stopped coming. Customer care say we have not paid but we have provided proof we paid and since then after 11 emails an... See more
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See what reviewers are saying
Bunch of cowboys who never send free gifts. We subscribed to a special offer of EVO and also OCTANE, both great magazines. Supposed to come with a free toolkit. DENNIS publications are just a bunch... See more
Company replied
Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spo... See more
Company replied
I purchased a digital and hard copy subscription of Octane this month as a gift. Login details sent immediately and they worked fine. Seven days later login stopped working and it now says 'expired.... See more
Company replied
Company details
Information provided by various external sources
21st Century Magazine and Digital Publisher
Contact info
31-32 Alfred Place, WC1E 7DP, London, United Kingdom
- 020 3890 3890
- hello@dennis.co.uk
- dennis.co.uk
I live in Canada therefore read ‘The…
I live in Canada therefore read ‘The Week’ digitally. I have a recurring subscription but have not received a download since December 19th. Tried contacting Pocketmags but they say my subscription number doesn’t exist. Have sent a photograph of my subscription to you to prove that I do have a subscription.
Michael Morris
5 January 2021
Unprompted review
Reply from Dennis
Hi Michael
I hope you are well?
Thank you for your feedback. I am so sorry to hear you are experiencing problems accessing your Digital subscription of The Week. Please contact our Customer Care Team at 0330 333 9494 or email subscriptions@theweek.co.uk with your subscription details and they will be happy to look into your subscription and resolve these digital issues you are currently experiencing.
Please don't hesitate to contact me if you have any questions or concerns. Thank you for your patience while we resolve this for you.
Thanks,
Joe - Marketing Subscriptions Administrator
Cancellation not processed, direct debit still being taken
Magazine content is good, however requested cancellation weeks ago due to increasingly frequent late delivery. Cancellation still hasn’t been processed and direct debit payment is still being taken. Zero response aside from automated emails, disappointing lack of response to date.
23 December 2020
Unprompted review
Reply from Dennis
Hi,
I hope you are well?
Thank you for contacting us regarding your Magazine Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had difficulties cancelling your subscription.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem and ensure your subscription has been cancelled.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Harassing calls for ever more
Beware, if you sign up for any of their (very good) offers you will be cold-called for ever more from a seemingly endless supply of numbers. Calls often come several times a week and every time you block one number they call you from a different one. Not worth signing up, thoroughly grim.
21 December 2020
Unprompted review
Reply from Dennis
Hi Laura,
I hope you are well?
Thank you for contacting us regarding your customer experience with our Customer Care Team. I am so sorry to hear you have recently experience this problem with our Customer Care Team.
I would like to personally raise this with our Customer Care Team, and investigate this matter to ensure no calls are made to you in the future. Please could you contact me personally with your address details, customer number and the telephone number that contacted you via my email joe_spain@dennis.co.uk.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
Great magazine. Poor customer service
I started a subscription for the week junior for my son when the first lockdown happened and the schools closed as he said he missed getting the news in his weekly assemblies. I got a free trial and afterwards defaulted onto their 13 issue subscription. It was all going fine, the direct debits left my bank account on time and magazines mostly arrived every Friday. However, it all fell apart in September when my son mentioned that he would also like to receive the science and nature magazine too. I contacted customer service to add this to my subscription and was told that my subscription fee had been taken on the 4th September but as it hadn't cleared with them they couldn't refund it yet but would do so and then charge the correct amount. The following week we didn't receive any magazines and after contacting customer service was informed that my subscription had been temporarily suspended! I was then informed that the first magazines would be on Fri 18th September (both twj and s&n) which they were. The following week no magazine, after contacting customer services again a replacement was sent out. The refund was finally received on the 22nd September (not the correct amount as was missing £1.99, but I didn't challenge it) and the new subscription fee taken on Wednesday 23rd September.
Imagine my surprise when another direct debit payment was taken on the 20th November (only 8 weeks after the new subscription fee was taken!!) I called customer services (again!!) and was told that my subscription started on the 29th August! Not sure how when the first magazine wasn't received until 18th September and was before the old subscription ended on the 3rd September. After getting no where and increasingly frustrated I told the person to cancel the subscription and that I still wanted to receive the magazines that I had paid for in September (4 more issues of twj and 1 copy of s&n). I was told that I would get the refund and get the outstanding magazines until the 18th December but this hasn't happened. I have tried ringing customer services and emailing the subscription email address but to no avail. It's such a shame as the magazines are excellent, they're just let down by completely useless customer service. I am going to attempt to get the money back that I am owed from non receipt of goods paid for by my bank.
6 December 2020
Unprompted review
Reply from Dennis
Hi Samantha,
I hope you are well?
Thank you for contacting us regarding your son's The Week Junior and Science and Nature subscription. I am so sorry to hear you are experiencing problems with our Customer Care Team and our refunds process.
I would be more than happy to look into and help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem, raise this with our Customer Care Team and ensure the correct refund amount is processed immediately.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
The Week is losing a loyal customer
After subscribing to The Week almost since its inception we have decided to cancel since it now rarely arrives on a Friday and twice recently not at all. When I emailed customer services it took them 3 days to respond with the offer to repost the missing edition but that's not the point. The news in The Week is already old when read on a Friday which we accept, but who really wants to pay for news that's nearly two weeks out of date? If we want to buy it from now on we'll pick up a copy in the supermarket on a Friday.
5 December 2020
Unprompted review
Reply from Dennis
Hi Gillian,
I hope you are well?
Thank you for contacting us regarding your Week Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had such difficulties with the delivery of your subscription.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem and raise this with our Customer Care Team.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Very poor customer service
I was called (as I had previously had a trial) and asked if I wanted to take a 4 issue trail, when I politely declined the offer the agent hung up on me. It appears that this isn't the first time this has happened to someone which clearly means that this business do not act on feedback.
Side note, I had to call back as when I answered the first call, the call was terminated after 1 second.
4 December 2020
Unprompted review
Reply from Dennis
Hi Stuart,
I hope you are well?
Thank you for contacting us regarding your customer experience with our Customer Care Team. I am so sorry to hear you have recently experience this problem with our Customer Care Team.
I would like to personally raise this with our Customer Care Team, and investigate this matter to ensure this does not happen again. Please could you contact me personally with your address details, customer number and the telephone number that contacted you via my email joe_spain@dennis.co.uk.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
Subscription woes
With the sudden demise of Computer Shopper I expected to be contacted regarding the cancellation of my direct debit.
However they seem to be determined to change my subscription to Computeractive. The website is closed and my email instruction has not been followed up. I already have a subscription to Computeractive so all I need is simple cancellation of the Computer Shopper direct debit. I can't understand their reluctance to do this.
After some delay I was contacted to offer a refund and cancellation of the direct debit.
Hopefully this will happen.
I've now changed my rating from 1 to 4 stars.
1 December 2020
Unprompted review
Reply from Dennis
Hi John,
I hope you are well?
I am sorry that you are unhappy with the closure of Computer Shopper. We at Dennis are also very sad to see the end of Computer Shopper Magazine after many great years, and we thank you for being such a loyal subscriber. We have offered all Computer Shopper subscribers the offer to transfer their Computer Shopper subscription to a Computeractive subscription. As you are already aware, Computeractive is our sister magazine and has been the UK’s best-selling computer magazine for over 20 years.
However, it's no problem if you already have a current Computeractive subscription. What will happen then is the number of magazine issues you had left to go in your current subscription of Computer Shopper will be added to the end of your Computeractive subscription. For example, if you had 6 issues left of your Computer Shopper subscription, then 6 free issues will be added to the end of your Computeractive subscription.
I understand you may have further questions, so please don't hesitate to contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
If only I had read these reviews before…
If only I had read these reviews before I signed up for a free trial! I signed up for a free trial, but chose not to go ahead with the subscription as my son wasn't reading the magazines regularly enough. I cancelled my subscription a few days after I should have (the money had already come out of my account), but I was assured that I would get a refund as they stopped any more magazines being sent to me. I have been in contact with customer services via email and phone. Via email I was told that they have already issued me with a refund - they haven't. Via phone I was told by one operator that I had cancelled my direct debit which is why they couldn't issue me with a refund - I hadn't. Another operator told me that they could see that I hadn't received a refund, but assured me that I would get one either via direct debit or cheque (and I would be kept informed about which one it would be). This was two weeks ago, and I have received nothing. I have since sent another email, which is clearly being ignored. I think this company are banking on people being not being persistent enough to carry on chasing money owed, which is an immoral way to operate. I am a busy working mum, and this has already taken up a lot of my time, but I am determined to get back the money I am owed. BEWARE OF THIS COMPANY - THEY ARE SCAMMERS.
25 November 2020
Unprompted review
Reply from Dennis
Hi Hannah,
I hope you are well?
Thank you for contacting us regarding your subscription free trial. I am so sorry to hear you are experiencing problems with our Customer Care Team and our refunds process.
I would be more than happy to look into and help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem, raise this with our Customer Care Team and ensure your refund is processed.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Very unhappy with this company
Very unhappy with this company. Called me constantly. Today I answered, the lady hassled me to try and sign up for a trial. I said no thank you very politely and she replied "oh" and hung up the phone call on me! Very rude customer service!!
12 November 2020
Unprompted review
Reply from Dennis
Hi Sophie,
I hope you are well?
Thank you for contacting us regarding your customer experience with our Customer Care Team. I am so sorry to hear you have recently experienced problems with our subscriptions service and Customer Care Team.
I would like to personally raise this with our Customer Care Team, and investigate this matter to ensure this does not happen again. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
Ensure they cancel your subscription
I took out a free trial for The week Junior. My son didn't enjoy it so I cancelled well before the trial ended. I requested the cancellation through email and Dean Scott (A Dennis Publishing customer services representative) responded 'I can confirm that I have cancelled your subscription on its expiry with the issue dated 30th January 2021 and no further payments will be taken'.
I check my bank today today to see they have taken payment of £25.99.
I called back to ask why I have been charged again to be advised the cancellation hadn't been completed as requested, instead Dean had just turned off auto renew after the trial ended (meaning I would be charged).
So now I have to wait 7 to 14 working days to get a refund.
In short...don't sign up as they can't organise a subscription service if they tried. They just seem to be about trying to catch people out with auto renew subscriptions!
9 November 2020
Unprompted review
Reply from Dennis
Hi Dan,
I hope you are well?
Thank you for contacting us regarding your The Week Junior subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and Customer Care Team.
I would be more than happy to investigate this and help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally raise this with our Customer Care Team, and ensure you refund is indeed processed on time.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Marketing Subscriptions Administrator
DONT SIGN UP FOR FREE TRIALS, THEY TAKE MONEY FROM YOUR ACCOUNT EVEN WHEN YOU CANCEL!
Signed up for a free trial for The Week and although I like the magazine I cancelled the subscription weeks before it was due for any payment to be taken and received a response to state that this has been dealt with.
However on Friday a payment was taken from my account and despite emailing the customer service team I have now been told it could be as long as 19 days before I receive the payment back that has been illegally taken from my account. Awful service, if I knew who to complain to in regards to this than I would do. Clearly they take payments from many people to gain the interest from these payments before eventually sending it back. UTTER SCAMMERS!
26 October 2020
Unprompted review
Reply from Dennis
Hi Richard,
I hope you are well?
Thank you for contacting us regarding your Week Magazine subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and our refunds process.
I would be more than happy to look into and help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem and raise this with our Customer Care Team.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Not impressed
Not impressed. Called twice recently about a refund for the computer active magazine that I purchased as a gift subscription that ended. The funds were taken incorrectly from my account for a renewal £XXX on the 16th of September. I have complained about this and was promised a full refund promptly- to date I have only received £X! It is now 2nd of October.
I called again and was told that only the online subscription had been refunded and that this was an error that will be rectified immediately. Again this has not been done. I am still trying to get my money back.
Huge shame the customer service isn’t up to scratch as the magazines are not bad. I was thinking of purchasing a different one but after this fiasco not a chance!
2 October 2020
Unprompted review
Reply from Dennis
Hi,
I hope you are well?
Thank you for contacting us regarding your Computer Active Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and our refunds process.
I would be more than happy to look into and help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem and raise this with our Customer Care Team.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
If I could give you no stars I would
If I could give you no stars I would. I have been informed by you that I have ordered 5 copies of The Week per week and you have sent me several emails telling me that you have set up a direct debit in my name with the intention of fraudulently taking hundreds of pounds from my account. I have spoken at length with my bank about this and I will also be reporting it to the police. It is vile, illegal and disgusting. I shall be taking my story to the papers if I receive no compensation.
30 September 2020
Unprompted review
Reply from Dennis
Hi Michelle,
I am so sorry to hear that someone may have placed an order using your personal details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me via joe_spain@dennis.co.uk if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Absolutely abismal service - AVOID
Absolutely abismal service. They got my address wrong. The online chat is pointless as they don't listen to a word you're saying. The online address change service doesn't work. I've had a few email conversations and they never ever listen to a word I say. They just send prewritten generic replies. They don't read the email thread. I subscribed over 3 months ago and still not received an issue from them. I could go on forever. Just avoid this subscription service and find one that works and where the customer service team actually read your emails...
23 September 2020
Unprompted review
Reply from Dennis
Hi Mark
I hope you are well?
Thank you for contacting us regarding your Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had such difficulties with the delivery of your subscription.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details and customer number via email at joe_spain@dennis.co.uk. I would like to personally investigate this problem and raise this with our Customer Care Team.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Fantastic magazine, Appalling Customer Care
I signed up and started receiving magazine but after four issues the magazines stopped coming. Customer care say we have not paid but we have provided proof we paid and since then after 11 emails and five promises of ring backs that never happen I am applying through the banks to recoup my money. It is such a shame that the subscriptions are a complete shambles!
UPDATE: The Week have now sorted out this problem.
14 August 2020
Unprompted review
Reply from Dennis
Hi Pete
I hope you are well?
Thank you for contacting us regarding your Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had such difficulties with the delivery of your subscription.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details via email at joe_spain@dennis.co.uk. I would like to personally look into the matter and send you replacement copies of the magazine issues that was promised.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
No magazines, no customer number, no customer service,
I signed up for the free trial of the week junior for my son. Still haven’t received customer number, any of the magazines or any more information from them. I have tried to talk to someone through the live chat on the website, and they went silent and stopped talking when I asked about it. No account so I can’t sign in and cancel anything. Honestly wouldn’t recommend this website at all and I’m at a loss as to how to cancel other than by blocking the direct debit from my bank. Really not happy at all, would give minus stars if I could.
10 August 2020
Unprompted review
Reply from Dennis
Hi Amy,
I hope you are well,
Thank you for contacting us regarding your The Week Junior Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had such difficulties with the delivery of The Week Junior Magazine.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details via email at joe_spain@dennis.co.uk, so I can check the status of your subscription and send out replacement copies of the magazine issues you have missed in the meantime.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
A scam
I wish I read the reviews before. I took out a years subscription to a magazine in June, got the order confirmation and was told I would be sent a letter with my customer number (a number needed to even sign in to the account). The letter was never received and any attempts to recover my customer number by providing order details were met with notices that my details were not on record and I could not sign in. I have not received a single issue of the magazine, and upon reflection of all of this I decided to check my bank statements to see if the money had been taken out, which it had, but under ‘amazon.co.uk’, something I had overlooked at the time after ordering something from Amazon, even though this is not the reference Amazon uses. So not only have I been charged for nothing, the confirmation email informed me I would be charged double the price in a years time with no way to cancel it.
2 August 2020
Unprompted review
Reply from Dennis
Hi Tilly,
Thank you for your feedback. I am so sorry to hear you are experiencing problems with your subscription. Please contact our Customer Care Team at 0330 333 9490 or email subscriptions@managemymags.co.uk with your subscription details and they will be happy to look into your subscription and resolve any problems you are currently experiencing.
Please don't hesitate to contact me if you have any questions or concerns. Thank you for your patience while we resolve this for you.
Thanks,
Joe - Subscriptions Administrator
Went for a free magazine trial after…
Went for a free magazine trial after they sent me a flyer through my letterbox. Cancelled the free trial before it ended - however I was charged for the next few months subscriptions
21 July 2020
Unprompted review
Reply from Dennis
Hi Tim,
I am so sorry to hear you are having problems with your trial subscription and payments. Please contact our Customer Care Team on 0330 333 9490 or email subscriptions@dennis.co.uk with your subscription details and they will be happy to resolve this refund problem.
Please don't hesitate to contact me if you have any questions or concerns. Thank you for your patience while we resolve this for you.
Thanks,
Joe - Subscriptions Administrator
Fraudulent activity
For some reason they have got hold of my bank details and signed me up to a direct debit without authorisation from me I don't even read I'm I have dyslexia, it's fraud aand the bank are investigating ass we speak
17 July 2020
Unprompted review
Reply from Dennis
Hi Arran,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Non receipt of magazines
I took out a subscription to Web User in February and so far have only received the first 2 copies of my sub. Like others I have been offered online version and an extension of a few weeks sub and back copies. I don’t want to read it online and none of the rest helps when you don’t receive anything at all. I spent some time on the phone to them last week which ended with a promise that someone would call me but no-one has.
7 July 2020
Unprompted review
Reply from Dennis
Hi Lynda,
I hope you are well?
Thank you for contacting us regarding your Web User Subscription. I am so sorry to hear you are experiencing problems with the delivery of Web User Magazine.
As you may be already aware, unfortunately due to the current pandemic some areas of the country are still currently experiencing minor postage delays - and a very small percentage of are subscribers may have or are currently experiencing minor delays with their subscription. You can find out more about these minor delays at https://www.royalmail.com/coronavirus - I hope you understand. We are working closely with Royal Mail daily to ensure all subscribers receive their subscriptions on time as normal, and doing everything we can to compensate for any subscribers who are experiencing missed or delayed issues during this pandemic.
I am very glad that you have been provided with a free digital subscription, an extension of your subscription and that replacement copies have been delivered to you. However, I completely understand your frustration and disappointment with the delivery service. I would be more than happy to send out replacement copies of the issues you have missed and help try to resolve these delivery problems you are currently experiencing. Please could you contact me personally with your address details via email at customercare@subscribe.webuser.co.uk.
Once again please accept our apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
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